Teams at Gong

Designs and optimizes prompts, multi-agent architectures, and AI workflows for Gong’s revenue intelligence products. Evaluates agent performance, conducts experiments, reduces hallucinations, improves reliability, documents system behavior, and translates user needs into scalable LLM solutions. Collaborates with product, data science, and engineering teams while applying current NLP and generative AI research.

Designs tailored learning experiences and AI-driven content systems for enterprise customers. Responsibilities include managing learning-design intake, creating instructional standards, developing training assets, building AI workflows and agents, maintaining knowledge systems, partnering with product and professional services teams, launching premium education offerings, and using learner, product, and customer data to improve content. The role also scopes custom engagements, supports Statements of Work, and ensures accessibility, quality, and scalability.

Partner with commercial revenue executives to design and implement AI-driven revenue strategies, workflows, and change initiatives using Gong. Diagnose operational challenges, architect solutions, drive executive adoption, quantify business value, and manage renewals and expansion across a portfolio of accounts. Collaborate cross-functionally to remove transformation barriers and improve sales, forecasting, retention, expansion, and overall revenue performance.