Jobs at GoNetspeed

Design, plan, and manage outside plant (OSP) construction projects including FTTP, DSL, and HFC. Coordinate contractors, obtain permits/right-of-way, collect field data, maintain as-builts and project tracking, and ensure on-time, on-budget completion with frequent site travel.

Manage delivery of commercial telecom services from order to installation, coordinating engineering, construction, licensing, procurement and vendors. Define scope, schedules, budgets, mitigate risks, report status to stakeholders, and drive process improvements for FTTH and multi-tenant builds.

Handle customer retention and account migrations for internet subscribers: resolve cancellation requests, execute service or plan migrations, coordinate with internal teams, and use CRM tools to retain customers and ensure successful service transitions.

Sell GoNetspeed fiber-based Internet to commercial and MDU accounts in the Bangor, ME region. Prospect, cold call, present value propositions, build referral networks, manage sales funnel and forecasts, attend industry events, serve as primary customer contact, and coordinate with cross-functional teams to close new revenue.

The Experienced Splicer is responsible for prepping, splicing, testing fiber optic cables, troubleshooting issues, and maintaining safety and reporting standards while displaying strong communication and teamwork skills.

Designs, plans, and executes transport and central office network projects including optical and access systems. Performs installations, maintenance, capacity planning, troubleshooting, and customer support. Creates engineering drawings and work packages, maintains spares and redundancy, mentors coworkers, participates in on-call rotation and safety programs, and travels across NY for field work.

Provide Level I (and some Level II) NOC support for residential and small business customers. Troubleshoot Wi‑Fi, PON, Internet, and VoIP issues; document tickets; perform callbacks; handle new installation setups; monitor systems and respond to events; escalate and resolve order or service issues while communicating clearly with customers.