Services Implementation Manager

Join us at Jabra, a part of GN, where we take pride in initiating major technology shifts to provide innovative intelligent audio and video solutions that truly make the world look and sound better.
 

We're seeking a Services Implementation Manager to execute the rollout of new post-sales service offerings across our Enterprise portfolio. This role combines project management with early-phase customer onboarding support, ensuring that services like extended warranty, advanced care, and Jabra+ premium features are launched effectively and deliver immediate value. The ideal candidate thrives in cross-functional environments, is process-oriented, and brings a customer-centric mindset to scaling new service offerings.    

Key Aspects of the role:  

Service Rollout & Implementation 

• Ensure the complete end-to-end implementation of new service offerings, ensuring internal alignment and operational readiness. 

• Collaborate with Product, R&D, Operations, Support, and Sales to build and execute clear rollout plans. 

• Create documentation, playbooks, and processes to support repeatable, scalable service delivery. 

• Coordinate backend setup needs, including system configuration, entitlements, and support workflows. 
   

Customer Onboarding (Initial Phase Support) 

• Serve as the onboarding lead for select enterprise customers during early service deployments. 

• Ensure accurate activation of licenses, configuration of Jabra+ features, and setup of support entitlements. 

• Gather feedback during onboarding to improve service rollout processes and customer experience. 
   

Project Management & Process Optimization 

• Coordinate service rollout projects using structured project management practices. 

• Monitor milestones, dependencies, and risks to guarantee effective execution. 

• Continuously assess and improve delivery processes for efficiency and scalability. 
   

Governance & Stakeholder Communication 

• Provide status updates, documentation, and recommendations to senior leadership and cross-functional partners. 

• Support smooth handoffs from implementation to support and customer success teams. 

What we think you'll need to thrive in the role

We believe that your personality is an important factor leading to success in the role 

There is a lot of stakeholder management in this role, and we expect you to collaborate naturally with others to create results. You thrive in an environment with a strong entrepreneurial spirit which requires that you are self-driven and can effortlessly create structure in your work and projects. You naturally take accountability for projects, and we expect that you are analytical and data driven. 

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.  

How to apply? 

To apply, use the ‘APPLY’ link by June 1st. Applications are assessed on continuously, so don’t wait to send yours.  

If you would like to know more about the position, please contact the Director of Enterprise Services, Lauren Semenero at [email protected] 

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.  

Join us in bringing people closer  
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. 

We hope you will join us on this journey and look forward to receiving your application.  

#LI-Jabra