Teams at Genius AI

Own end-to-end product execution for AI-native experiences, from concept through launch. Shape the roadmap using customer, market, competitive, and business insights; collaborate with Design, Research, Engineering, Marketing, and Analytics; iterate rapidly based on data; and define agentic product experiences that help small businesses automate administrative work.

Own the architecture and standards of the company’s dbt project, building scalable models across staging, intermediate, and mart layers. Partner with product, design, and engineering teams to evolve data models, validate metrics, and maintain data quality. Develop AI-assisted testing, documentation, and access workflows; collaborate on Segment, Fivetran, and Airflow pipelines; and drive privacy, governance, and warehouse best practices.

Provide personalized customer support by phone, text, email, and social media. Guide business owners through payroll account setup, resolve escalated issues, and build strong customer relationships. Use AI to create support macros, Help Center content, and workflows, while improving processes and supporting customer acquisition, satisfaction, and retention goals.