Teams at Global Tech Markets

Monitor and operate application services across a 24/7 Network Operations Center. Improve observability, monitoring, and alerting; respond to incidents; manage Jira tickets; coordinate deployments; troubleshoot service issues; and maintain NOC procedures, policies, and tools. The role requires Linux and Internet protocol knowledge, experience with monitoring platforms, strong analytical skills, effective communication, and willingness to work rotating shifts, including remote night shifts.

Leads enterprise AI transformation by identifying and prioritizing automation opportunities, defining AI agent and workflow requirements, managing product delivery and UAT, driving adoption and change management, and measuring business impact, ROI, efficiency, revenue, quality, and adoption. Acts as the business focal point between stakeholders and the Enterprise AI Platform team while maintaining the AI roadmap and executive reporting.

As a Complaint Handling Specialist, you will manage customer complaints professionally, prepare detailed reports, collaborate with legal teams, and optimize complaint-handling procedures. You will also identify trends and escalate serious issues to management, while maintaining thorough product knowledge.