Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Position Overview
Our Product Managers take a leading role in defining and developing the products and propositions that we take to market, helping to shape the product vision, define the product roadmap and support our business units around the world with their expertise, consulting skills and by helping to build tools and collateral to support new product launches and go-to-market.
The Product Manager - Developer Experience role will be the voice of developers that engage with Global Payments on the REST API platform. The goal is to define and deliver a world class developer experience for new and existing merchant and partner developers.
Developer Experience encompasses a broad range of solutions across the Developer Portal, eCommerce plugins, SDKs, and APIs.
Our ideal Product Manager has a clear focus on understanding and solving developer problems, and uses a mix of technical knowledge and industry acumen to own those problems and drive the solution needed. The ideal candidate will also have a good understanding of developer experience and product design and how these can significantly enhance the value of the products and solutions that you own.
Duties & Responsibilities
Gain a deep understanding of the systems and platforms within Global Payments, both existing and new.
Collaborate with engineering, applying agile methodology, to help determine the best technical implementation methods as well as a reasonable execution schedule.
Communicate the value of the product offering by producing market facing documentation and supporting sales and customer success teams in evangelising its features and benefits.
Support go to market efforts, ensuring that product features are well understood by stakeholders in product, marketing and sales.
Own and manage a product backlog, responsible for working with development teams to prioritise, make decisions and problem solve
Work closely with user researchers and product designers to help solve challenges and deliver a seamless inclusive developer experience.
Represent the voice of the customer in the product development process, ensuring that engineering teams understand the business context for concepts on our roadmap.
We work in a fast-moving, agile set-up, so expect to pitch in with other responsibilities from time to time also.
Abilities & Behaviours
The ideal candidate will be able to demonstrate strong aptitude in the following areas:
Problem solving and attention to detail
Communication and presentation skills
Analytical, interpretive and organisational abilities
Relationship management and interpersonal skills
Confident and decisive decision making
Customer focussed and oriented
Qualifications & Experience
Experience of working with an API product or equivalent software product
Experience managing customer facing products and a keen eye for establishing and promoting customer needs.
Experience with developer focussed tools such as SDKs and Libraries, Developer Portals and GitHub is a plus.
Degree in Computing, or related field, or equivalent industry experience
Experience of designing processes to support and guide other teams
Technical aptitude and exceptional ability to pay close attention to key details in order to analyse, understand, validate and develop new product features
Self-motivated with a proven track record of delivering success while operating within a team environment
Highly organised with proven ability to work on cross-functional teams
Career Path
The Director in Product Management role is next in seniority. Given the breadth of the solutions within Global Payments and our worldwide footprint, there are significant opportunities within Product Management to specialise in Strategy, Delivery or Commercial/Go To Market, focussing on a variety of different customers and geographies. There are also a wealth of opportunities within other roles in the organisation such as sales, marketing or technology focused positions
Preparing to Apply
Have a read of the Global Payments website and our Developer Portal to get familiar with our Unified Payments & Developer Experience products and solutions.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
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What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem.
Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences.
Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
