Jobs at Global Lending Services

Lead Learning & Development strategy by partnering with leaders to assess needs, design and deliver instructional programs, supervise Training Specialists, manage L&D operations, vendor relationships, and evaluate program effectiveness.

As a Business Analyst at GLS, you'll leverage data analytics to enhance application processes and support business decisions, collaborating across teams to optimize operations and drive improvements.

Manage a territory of auto dealerships to drive auto loan originations through high-volume outbound calling (80-120 calls/day), develop dealer relationships, collaborate on deal strategy, document activity in Salesforce and industry software, and hit sales goals with a base plus performance bonus.

Review recorded customer interactions and documents to confirm compliance with company scripts, policies, and regulations; compile QA metrics, identify trends and deviations, provide feedback to operational leaders, maintain QA records, and support process improvement and special projects.

Provide Tier 2 system support for GLS proprietary systems and SaaS platforms: troubleshoot incidents, coordinate vendor escalations, test fixes, document root causes and resolutions, create knowledge base articles, train Tier 1 staff, enhance monitoring, and support system maintenance and feature rollouts.

Manage and resolve customer and dealership disputes, assist with total loss claims, update accounts, make outbound calls to consumers/dealers/insurers, improve customer/dealer experience, cross-train on departmental tasks, and support special projects as assigned.

Perform administrative recoveries tasks to manage and resolve customer and dealership disputes, assist with total loss claims, update accounts, make outbound calls, support quality assurance, cross-train on departmental activities, and complete special projects to improve customer/dealer experience.

Review and calculate applicant income and supporting documents for loan funding, ensure compliance with company and regulatory guidelines, communicate documentation needs with dealerships, log and maintain electronic records, correct contracts and verify collateral, and meet turnaround and volume targets while supporting cross-team collaboration.

Manage and develop frontline operations staff through training, coaching, scheduling, performance management, procedure maintenance, escalation resolution, and cross-team collaboration to meet departmental goals.

Support execution and continuous improvement of the Internal Audit Program: assess risks and controls, develop and run testing procedures, report findings, track remediation, and recommend control improvements while maintaining audit documentation.

Support the recoveries department by maintaining electronic records, validating customer data, preparing legal documents and affidavits, coordinating with law firms and vendors, performing QA for compliance, managing inventories using Power BI/Excel, and assisting with training and process improvements.

Manage the affidavit process, verify and maintain legal records for court use, provide deposition/trial testimony, liaise with outside counsel and courts, audit and report on affidavits, train staff, perform notarizations and legal research, and support servicer setup and departmental operations.

As a Human Resources Specialist at GLS, you will support HR administration, manage talent acquisition processes, and facilitate learning and development initiatives, ensuring compliance and effective training delivery.

Manage an operations team to ensure service quality, compliance, and efficiency. Oversee hiring, training, coaching, performance management, reporting, process improvements, vendor partnerships, escalations, and implementation/testing of operational tools. Drive workflow optimization and maintain documentation and procedures.

The Talent Acquisition Specialist oversees the full recruitment life cycle, sourcing candidates, managing recruitment processes, and supporting HR functions.

Support budgeting, forecasting, expense reporting, vendor analysis, headcount monitoring, and monthly journal entries. Identify variances, prepare communications for leadership, coordinate with Accounting and IT on accruals and allocations, and lead cost-savings and ad hoc financial analysis projects.

The System Support Specialist II supports proprietary systems, manages incidents, creates documentation, communicates with stakeholders, and participates in project evaluations.

As a Data Scientist at GLS, you will design data science solutions, develop predictive models, gather and clean data, and present insights to stakeholders while collaborating with business partners and IT.

Maintain and update internal and external financial reports and models, provide monthly and quarterly analyses for leadership and the Board, update five-year financial model, daily liquidity forecast and vintage cash flow/economics analyses, support accounting on gain-on-sale and provision expense, and develop reporting artifacts.

As an Inside Sales Representative, you'll manage a territory of dealerships, focusing on auto loan originations through strong relationship building and high-volume outreach.