Jobs at GlassesUSA.com

Handles customer billing inquiries and order-related issues through email, phone, live chat, and messaging. Resolves billing problems, processes refunds, supports VIP customers, completes tickets according to SLA priorities, and performs daily tasks. The role also contributes to special projects and improvement initiatives while delivering accurate, patient, and high-quality customer service.

Manage accounting for company subsidiaries, including monthly close, consolidation, revenue recognition, intercompany charges, transfer pricing, accruals, leases, tax reporting, and US GAAP financial statements. Collaborate with the Corporate Controller, auditors, bookkeeping staff, and other departments. Analyze complex supplier charges, maintain accounting schedules and workpapers, support reporting, and provide ad hoc financial analysis.

Execute high-volume B2C email campaigns and automated customer journeys in Salesforce Marketing Cloud. Configure templates, segmentation, personalization, triggers, testing, and journey logic; perform detailed QA across links, rendering, UTMs, and personalization. Monitor email KPIs, deliverability, and A/B test results to provide optimization insights. Collaborate with design, content, data, and development teams while troubleshooting basic HTML/CSS issues and escalating advanced SQL or AMPscript needs.

Manage lifecycle and retention marketing across email, SMS, and push channels. Build and optimize automated customer journeys, campaigns, segmentation, behavioral triggers, and personalized communications using customer data. Conduct A/B testing, analyze CRM performance and LTV metrics, and provide recommendations. Collaborate with creative, content, data, product, and marketing teams while using marketing automation platforms, AI tools, and reporting solutions.

Supports month-end and consolidated financial close processes, including balance sheet and P&L reviews, US GAAP financial statements, revenue recognition, sales tax reporting, accruals, and tax filings. Works with controllers and external auditors, guides bookkeeping staff, performs ad hoc analysis, and collaborates across departments to ensure accurate financial reporting.

The Payroll Specialist oversees payroll processing, compliance, and employee documentation, ensuring accuracy and managing onboarding and offboarding procedures.

Manage month-end close, review balance sheet and P&L accounts, support consolidated US GAAP reporting and financial statement preparation, analyze revenue recognition, manage sales tax and accruals cycles, assist tax reporting, liaise with auditors and departments, support bookkeeping staff, and perform ad-hoc financial analysis.

The Sales Director will identify and manage relationships with brokers and HR managers to drive sales in B2B channels and achieve revenue targets.

Lead the affiliate marketing strategy, recruit and manage partners, optimize campaign performance, and negotiate commercial terms.

The CX Technical Project Manager will manage the customer experience tech stack, optimize workflows, analyze performance, and collaborate on CX initiatives.

Own the B2B2C vision insurance product area: set strategy, run data-backed discovery, lead design and engineering end-to-end, run user research, monitor and fix live product issues, coordinate with third-party partners, and travel abroad several times yearly to work with teams.