Jobs at Gifthealth

Lead and develop Gifthealth's pharmacist organization, focusing on coaching, performance, compliance, and scalable team structures. Ensure prescription verification quality, patient safety, SOP adherence, cross-functional alignment, and growth of pharmacy leadership across on-site and remote teams.

Owner of client-specific supply chain operations at a Gifthealth site. Manage onboarding, ERP/item setup, risk monitoring, contingency planning, cross-functional coordination, KPI reporting, and client communication to ensure compliant, uninterrupted fulfillment for assigned clients.

Lead onsite IT support operations for an assigned site: manage Support I/II staff, oversee ticket queues and escalations, coordinate incidents, run deployments and asset lifecycle, partner with cross-functional teams to ensure technology readiness and service continuity in a regulated healthcare environment.

Design, develop, and maintain Ruby on Rails applications and test suites; integrate third-party APIs; collaborate with cross-functional teams; troubleshoot, monitor performance, participate in code reviews, and translate business requirements into technical deliverables.

Lead reimbursement operations and a team of three Lead Reimbursement Analysts across benefit investigations, prior authorizations, appeals, denials management, and patient assistance programs. Monitor KPIs, ensure payer and regulatory compliance, partner with Finance/Billing/Coding/Payer Relations, resolve escalations, and present performance reports and forecasts to senior leadership. Drive operational excellence across distributed remote teams.

Lead and scale the AI engineering function: design and build agentic AI systems (LLM orchestration, RAG, multi-agent), hire and mentor AI engineers, set engineering practices, collaborate with ML/Prompt/Product teams, and guide build/buy/vendor decisions for production AI infrastructure.

Administer and optimize Acumatica for purchasing, inventory, receiving, and fulfillment. Maintain data integrity and item/vendor masters, resolve discrepancies, build reports/dashboards, support integrations, deliver user training, and partner with Finance/IT to deploy updates and drive supply chain process improvements.

Serve as the partner-facing product owner for a major pharmaceutical customer: triage and translate partner requests into engineering-ready specs, run working-level cadences, recommend platform investments, and coordinate across product, engineering, and commercial teams to ensure delivery and alignment.

Partner with leadership to develop HR strategies, manage employee relations, performance management, training, talent acquisition, compensation administration, compliance, and HR data analysis to support business goals and employee engagement.

Manage high-priority patient escalations, coordinate cross-functional resolution, mentor Patient Care Representatives, analyze trends to improve processes, ensure HIPAA compliance, generate escalation reports, and support quality assurance and training efforts.

Provide accurate dispensing, drug utilization review, immunizations and medication therapy management, supervise pharmacy staff, manage inventory and controlled substances, ensure regulatory compliance and patient safety in a high-volume, on-site pharmacy setting.

Support and maintain quality systems for pharmacy operations, focusing on equipment qualification (IQ/OQ/PQ), process validation, environmental monitoring, and cold chain quality. Drive investigations, risk assessments, CAPAs, SOPs, change control, and continuous improvement while ensuring compliance with GMP and distribution requirements.

Design, build, deploy, and maintain backend and UI automations for pharmacy operations. Own full automation lifecycle: requirements, observability, incident triage, tooling selection, documentation, and partnership with operations and AI teams to ensure reliable, auditable production workflows.

Lead Gifthealth's PBM contracting lifecycle: negotiate and renew PBM agreements, validate reimbursements, manage compliance and audits, build and lead a PBM contracting team, and collaborate with operations, finance, legal, and technology to optimize reimbursement and network access.

Own Gifthealth's conference and association strategy: plan and execute conference participation, manage association partnerships, develop omnichannel media plans, track KPIs and ROI, lead cross-functional execution, and convert events and partnerships into measurable pipeline and commercial outcomes.

Lead and grow the analytics team, own analytics strategy, reporting, and data governance. Partner with engineering, product, and clinical teams to deliver actionable insights, drive self-serve reporting adoption, and ensure PHI compliance across reporting pipelines.

Design and lead Gifthealth's supply chain sustainability program, manage EcoVadis assessments, develop and execute SBTi Scope 1-3 goals, engage suppliers, build KPI reporting and GHG inventories, and partner cross-functionally to embed sustainability into sourcing and operations.

Provide first‑line, on‑site IT support for workstations, peripherals, applications, access, connectivity, and standard business systems. Triage and resolve tickets, perform onboarding/offboarding and endpoint setup, document actions in the ITSM system, escalate complex issues, contribute to knowledge base articles, and maintain strong user communication and service standards.

Prepare, pack, label, inspect, and ship customer orders following SOPs. Ensure correct quantities, quality, and accurate prescription/shipping labels. Support inventory, replenish packing supplies, maintain a clean and safe workspace, follow PPE and safety rules, and perform repetitive physical tasks including standing long shifts and lifting up to 30–50 lbs.

Supervise production leads and associates in a distribution center to ensure efficient, accurate processing. Manage workflows, inventory accuracy, safety and quality compliance, staffing, cross-functional coordination, onboarding/performance actions, and continuous improvement initiatives.