Jobs at Fusion Connect

Oversee full-cycle payroll operations, tax compliance, controls, reconciliations, reporting, systems, vendors, and year-end activities. Lead the payroll team, establish policies and performance standards, manage risks and process improvements, and partner with HR and Finance. The role requires Workday Payroll expertise, strong knowledge of federal, state, and local payroll requirements, and experience managing payroll systems and compliance initiatives.

Provides administrative and operational HR support across the employee lifecycle. Manages preboarding and offboarding, HRIS data accuracy, new-hire documentation, orientation, training assignments, employee inquiries, HR programs, SOPs, SharePoint content, and HR mailbox responses. Ensures confidentiality, compliance, timely transactions, and a consistent employee experience while coordinating with IT and supporting routine HR processes.

Leads sales and customer experience enablement, onboarding, training, communications, collateral, RFP coordination, customer references, reporting, account assignments, and executive presentations. Oversees Salesforce-related processes and performance analysis using data from Salesforce, Gainsight, surveys, Finance, and operational systems. Partners cross-functionally with Sales, Marketing, Product, Service Delivery, Human Resources, and Sales Operations, while managing and developing a Sales Trainer.

Leads the Order Administration team responsible for processing and validating sales orders, managing order pipelines, securing customer documentation, and supporting timely service delivery. Oversees workload allocation, reporting, service-level compliance, team performance, and process improvements while partnering with Sales, Customer Experience, Service Delivery, and other operations teams. The role also drives cross-functional initiatives, resolves service needs, and maintains customer-focused delivery standards.

Provides technical activation support for field engineers, customers, partners, and vendors implementing connectivity products and services. Responsibilities include troubleshooting network designs and installations, supporting SD-WAN, VoIP, cloud, managed security, and wireless solutions, configuring and provisioning devices, diagnosing access products, capturing technical requirements, and partnering with Engineering on solution testing. The role requires 3+ years of related experience, networking expertise, Unix shell scripting, strong analytical skills, and flexible shift and on-call availability.

Supports sales teams by designing technical solutions, delivering complex product demonstrations, preparing proposals, and addressing customer requirements. Serves as a subject matter expert across networking, security, Microsoft, voice, cloud, UCaaS, and CCaaS technologies. Partners with Product, Engineering, and Sales teams, provides technical training, manages multiple enterprise opportunities, documents sales activity, and represents the company at sales events.

Designs, implements, certifies, and manages on-premises and cloud-based connectivity and communications solutions. Provides Tier 3 technical support for SD-WAN, networking, VoIP, and related products; troubleshoots complex customer and partner issues; tests hardware and software; performs user acceptance and API testing; and develops documentation, training, and engineering handoff materials. Collaborates with customers, vendors, sales, product, engineering, project managers, and support leadership.

Serves as a trusted advisor to leaders and employees on employee relations, performance management, workplace investigations, policy interpretation, compliance, and conflict resolution. Coaches managers, supports organizational effectiveness and leadership development, manages unemployment claims, and assists with OSHA and workplace safety initiatives. Maintains confidential records, mitigates employment-related risks, and analyzes workforce metrics while ensuring consistent application of employment laws and company policies.

Drive new and existing client relationships, build qualified sales pipelines, prepare presentations and proposals, meet monthly sales quotas, use CRM to track activity, and collaborate with cross-functional teams to deliver tailored connectivity solutions.

Sell Fusion Connect enterprise services to existing customers by prospecting, cross-selling, and managing key accounts. Use consultative selling to tailor cloud, security, and network solutions, respond to RFPs, build business cases, forecast sales, and collaborate with internal teams through implementation.

Sell enterprise technology solutions by prospecting, presenting, and closing B2B accounts. Develop tailored UCaaS/CCaaS and Microsoft-based solutions, respond to RFPs, manage sales forecasting, collaborate through implementation, mentor junior AEs, and maintain CRM records while building executive-level client relationships.

Own and grow client relationships by developing account plans, prospecting, qualifying leads, delivering proposals and presentations, closing deals to meet monthly quotas, maintaining CRM records, and collaborating with internal teams. May lead or help develop other account executives.

Configure, optimize, and support Workday HCM across recruiting, onboarding, payroll, time, performance, compensation, benefits, and security. Manage integrations (EIBs), reporting, testing, deployments, user support and training, process improvements, documentation, and release management. Lead Workday projects to align system functionality with business needs.

Drive outbound prospecting to generate and qualify leads, set appointments, support events, and build pipeline. Use Salesforce to track activity, engage senior executives, meet quotas, and collaborate with Sales and Marketing to convert opportunities.