Jobs at Fusion Connect

Manage comprehensive employee benefits programs, including health, wellness, retirement, leave, and disability plans. Oversee enrollments, changes, records, payroll coordination, vendor relationships, compliance filings, audits, employee education, and issue resolution. Analyze program performance, monitor regulatory developments, and recommend strategic benefits improvements to HR leadership.

Oversee full-cycle payroll operations, tax compliance, controls, reconciliations, reporting, systems, vendors, and year-end activities. Lead the payroll team, establish policies and performance standards, manage risks and process improvements, and partner with HR and Finance. The role requires Workday Payroll expertise, strong knowledge of federal, state, and local payroll requirements, and experience managing payroll systems and compliance initiatives.

Provides administrative and operational HR support across the employee lifecycle. Manages preboarding and offboarding, HRIS data accuracy, new-hire documentation, orientation, training assignments, employee inquiries, HR programs, SOPs, SharePoint content, and HR mailbox responses. Ensures confidentiality, compliance, timely transactions, and a consistent employee experience while coordinating with IT and supporting routine HR processes.

Leads sales and customer experience enablement, onboarding, training, communications, collateral, RFP coordination, customer references, reporting, account assignments, and executive presentations. Oversees Salesforce-related processes and performance analysis using data from Salesforce, Gainsight, surveys, Finance, and operational systems. Partners cross-functionally with Sales, Marketing, Product, Service Delivery, Human Resources, and Sales Operations, while managing and developing a Sales Trainer.

Serves as a trusted advisor to leaders and employees on employee relations, performance management, workplace investigations, policy interpretation, compliance, and conflict resolution. Coaches managers, supports organizational effectiveness and leadership development, manages unemployment claims, and assists with OSHA and workplace safety initiatives. Maintains confidential records, mitigates employment-related risks, and analyzes workforce metrics while ensuring consistent application of employment laws and company policies.

Drive new and existing client relationships, build qualified sales pipelines, prepare presentations and proposals, meet monthly sales quotas, use CRM to track activity, and collaborate with cross-functional teams to deliver tailored connectivity solutions.

Sell Fusion Connect enterprise services to existing customers by prospecting, cross-selling, and managing key accounts. Use consultative selling to tailor cloud, security, and network solutions, respond to RFPs, build business cases, forecast sales, and collaborate with internal teams through implementation.

Sell enterprise technology solutions by prospecting, presenting, and closing B2B accounts. Develop tailored UCaaS/CCaaS and Microsoft-based solutions, respond to RFPs, manage sales forecasting, collaborate through implementation, mentor junior AEs, and maintain CRM records while building executive-level client relationships.

Own and grow client relationships by developing account plans, prospecting, qualifying leads, delivering proposals and presentations, closing deals to meet monthly quotas, maintaining CRM records, and collaborating with internal teams. May lead or help develop other account executives.

Configure, optimize, and support Workday HCM across recruiting, onboarding, payroll, time, performance, compensation, benefits, and security. Manage integrations (EIBs), reporting, testing, deployments, user support and training, process improvements, documentation, and release management. Lead Workday projects to align system functionality with business needs.