Teams at Fusion Connect

Develop and expand strategic relationships with national and regional channel partners, including VARs, distributors, MSPs, SaaS providers, service providers, and system integrators. Lead joint go-to-market strategies, partner enablement, pipeline and revenue growth, performance measurement, QBRs, contractual compliance, and cross-functional initiatives. Provide channel insights and recommendations to senior leadership while representing the company at partner meetings and industry events.

Supports sales teams by designing technical solutions, delivering complex product demonstrations, preparing proposals, and addressing customer requirements. Serves as a subject matter expert across networking, security, Microsoft, voice, cloud, UCaaS, and CCaaS technologies. Partners with Product, Engineering, and Sales teams, provides technical training, manages multiple enterprise opportunities, documents sales activity, and represents the company at sales events.

Designs, implements, certifies, and manages on-premises and cloud-based connectivity and communications solutions. Provides Tier 3 technical support for SD-WAN, networking, VoIP, and related products; troubleshoots complex customer and partner issues; tests hardware and software; performs user acceptance and API testing; and develops documentation, training, and engineering handoff materials. Collaborates with customers, vendors, sales, product, engineering, project managers, and support leadership.