Teams at Fusion Connect

Supports sales teams by designing technical solutions, delivering complex product demonstrations, preparing proposals, and addressing customer requirements. Serves as a subject matter expert across networking, security, Microsoft, voice, cloud, UCaaS, and CCaaS technologies. Partners with Product, Engineering, and Sales teams, provides technical training, manages multiple enterprise opportunities, documents sales activity, and represents the company at sales events.

Designs, implements, certifies, and manages on-premises and cloud-based connectivity and communications solutions. Provides Tier 3 technical support for SD-WAN, networking, VoIP, and related products; troubleshoots complex customer and partner issues; tests hardware and software; performs user acceptance and API testing; and develops documentation, training, and engineering handoff materials. Collaborates with customers, vendors, sales, product, engineering, project managers, and support leadership.

Serves as a trusted advisor to leaders and employees on employee relations, performance management, workplace investigations, policy interpretation, compliance, and conflict resolution. Coaches managers, supports organizational effectiveness and leadership development, manages unemployment claims, and assists with OSHA and workplace safety initiatives. Maintains confidential records, mitigates employment-related risks, and analyzes workforce metrics while ensuring consistent application of employment laws and company policies.