Teams at Full Potential Solutions

Provides technical customer support through phone and chat, troubleshooting system, hardware, software, internet, email, installation, and connectivity issues. Educates customers on support options, manages expectations, protects confidentiality, and aims for first-contact resolution. The role requires strong communication, problem-solving, multitasking, technical troubleshooting, customer service, and willingness to work rotating shifts, including evenings, nights, weekends, and holidays. Candidates need 1–2 years of technical support and customer service experience, including required telco program experience.

Leads a sales and retention team by coaching agents, monitoring calls, managing performance, supporting hiring and training, analyzing trends, preparing reports, improving processes, and ensuring service levels and policy compliance. The role also supports upsell performance, customer satisfaction, resource allocation, and client management in a fast-paced telecommunications call-center environment.

Supports Real Estate Owned operations by verifying deed recordings, researching and maintaining tax information, entering title data, following up on title reports, and maintaining accurate records. Coordinates with vendors, attorneys, recording offices, tax authorities, and internal teams. Monitors workflow queues, prioritizes assignments, resolves discrepancies, supports quality assurance, responds to inquiries, and assists with process improvements and documentation.