Jobs at Free Market Health

Own and develop backend services, APIs, integrations, data pipelines, and referral workflows using Python, with React frontend work as needed. Serve as the subject matter expert for a business domain, improve reliability and data quality, review designs and code, and partner with Product and Operations. Build AI-agent skills, rules, and context while introducing agentic development practices using coding tools.

Leads software engineering teams by hiring, coaching, managing performance, partnering with Product on roadmaps, and ensuring predictable delivery. Maintains engineering quality through design and code reviews, incident response, on-call participation, and hands-on technical contributions. Promotes AI-assisted development and agentic coding practices while supporting architecture, reliability, team growth, and continuous improvement.

Serve as the primary operational partner for senior client stakeholders after implementation. Lead post-go-live projects, manage plans and deliverables, coordinate internal teams, assess production readiness, oversee configuration changes, communicate risks and progress, and improve service processes. The role also mentors team members and supports client satisfaction, service quality, and retention within a specialty pharmacy technology environment.

Investigate and resolve inquiries from clients, members, pharmacies, and partners. Assess urgency and business impact, research root causes, coordinate cross-functional solutions, communicate updates, document outcomes, monitor open issues, and escalate risks. The role also identifies recurring problems, recommends process improvements, and supports operational enhancements through testing, training, and maintaining procedures and knowledge resources.

Leads full-cycle recruiting across technical, operational, professional, and leadership roles; builds candidate pipelines; advises hiring managers; improves interviewing and selection practices; manages offers and candidate experience; owns onboarding programs; and supports culture and employee experience initiatives.

Develops and distributes client and customer communications supporting implementations, platform adoption, stakeholder engagement, and ongoing partnerships. Responsibilities include drafting content, coordinating cross-functional communication deliverables, maintaining templates and collateral, responding to inquiries, supporting presentations and strategic plans, aligning messaging with brand standards, creating customer success content, and monitoring communication performance. The role requires strong writing, editing, organization, collaboration, and project management skills, with opportunities to grow ownership of communication programs.

Supports budgeting, forecasting, long-range planning, financial reporting, variance analysis, financial modeling, and business performance management. Partners with business leaders to provide insights, evaluate investments and operational improvements, improve financial transparency, and enhance reporting processes. Builds decision-support tools and dashboards while helping automate recurring analysis and strengthen forecasting accuracy.

Analyze healthcare claims, authorization, and related data to identify trends and opportunities. Develop dashboards, visualizations, analyses, and presentations supporting operational, clinical, and financial decisions. Collaborate with stakeholders, data and engineering teams to define requirements, improve data quality, and deliver actionable recommendations across multiple analytical projects.

Drives sales growth and client expansion across healthcare payers, PBMs, specialty pharmacies, and employers. Manages complex sales cycles, executive relationships, solution design, client consulting, implementation handoffs, account planning, forecasting, and post-launch business reviews. Partners with cross-functional teams to optimize specialty pharmacy programs, improve patient access, and reduce costs. Requires healthcare industry expertise, knowledge of pharmacy benefit infrastructure and regulations, strong analytical and presentation skills, and travel up to 25%.

Partner with operations, product, and engineering to identify workflow gaps, translate internal needs into clear product requirements, support delivery from concept through launch, use data to measure outcomes and iterate, and enable internal rollouts via documentation, training, and governance to improve operational efficiency and scalability.