Jobs at Foundation Medicine

Manages key biotech and healthcare accounts as the primary customer contact before, during, and after testing. Provides product and service support, documents and resolves concerns, monitors ordering patterns, coordinates testing information, and collaborates cross-functionally to improve service delivery. The role develops tailored solutions, manages client relationships, coordinates internal projects, supports issue resolution, and travels within the assigned territory up to 30% of the time.

Leads and scales the design operations capability for digital products, reports, portals, and related experiences. Owns design governance, tooling, workflows, standards, intake, resource planning, quality, and design-to-development handoff. Coordinates internal and external designers while providing hands-on design support. Partners with product and engineering teams, improves Figma and InDesign workflows, manages reusable assets and templates, facilitates design reviews, and forecasts design capacity and specialized resource needs.

Leads engineering enablement across DevOps platforms, cloud infrastructure, SDLC tooling, architecture governance, DevSecOps, software quality, compliance, and developer productivity. Establishes engineering standards, secure delivery practices, reusable platform capabilities, and automation while managing technical teams, roadmaps, vendors, and organizational adoption. Partners with security, quality, regulatory, infrastructure, product, and engineering leadership to improve software delivery speed, reliability, compliance, and developer experience.

Leads architecture, technology strategy, and execution for FMI’s CRM and Ordering Management transformation. The role directs migration from Microsoft Dynamics 365 to Salesforce, defines transition and future-state architectures, oversees integrations, data migration, governance, security, and platform roadmaps, and establishes modern engineering practices. It also mentors engineering teams, drives DevSecOps, CI/CD, automated testing, AI-assisted development, and reliable delivery across enterprise platforms including LIMS, billing, and medical reporting systems.

Provides independent legal guidance on U.S. and international privacy laws across healthcare, genetic privacy, research, and biopharma contexts. Advises on HIPAA, GDPR, consent, de-identification, data use, privacy incidents, and commercial agreements. Partners with legal, compliance, clinical, research, security, marketing, and business teams to develop privacy policies and enterprise strategy, while coordinating outside counsel and managing stakeholder priorities.

Manages relationships with key biotech and healthcare accounts as the primary customer contact before, during, and after testing. Provides product and service support, coordinates information collection, monitors ordering patterns, resolves operational issues, documents feedback, and collaborates cross-functionally on tailored solutions and process improvements. The role supports customer and patient satisfaction, coordinates internal projects, maintains stakeholder communication, and requires travel up to 60% within the assigned territory and to company meetings.

Develops and evaluates machine learning and deep learning models using biomedical imaging, genomic, transcriptomic, clinical, and text datasets. Builds data pipelines and computational tools, performs feature engineering and validation, conducts cancer genomics research, and contributes reproducible code. Collaborates with computational biologists, clinicians, engineers, and external partners to identify biomarkers and generate scientific insights. Communicates findings through reports, presentations, abstracts, and manuscripts.

Coordinates interviews, candidate communications, travel arrangements, and Applicant Tracking System data for the Talent Acquisition team. Welcomes candidates, prepares interview spaces, supports hiring managers and recruiters, and assists with People team projects. The role requires strong organization, attention to detail, customer service, confidentiality, and proficiency with Microsoft Office.

Provides phone and email support to customers, physicians, laboratory staff, and patients regarding diagnostic products and services. Resolves inquiries, securely transmits patient reports, enters and updates test requests, maintains patient databases, assists with sample procurement and supply ordering, documents communications, and escalates complaints. The role requires accurate data entry, strong communication, HIPAA awareness, and the ability to manage high-volume interactions under pressure.

Oversee daily Client Services operations, including workflow, staffing coverage, service levels, productivity, quality, escalations, and performance reporting. Provide guidance and mentoring to associates, coordinate issue resolution, support leadership action plans, and drive process improvements. Assist with implementing new technologies and workflows, preparing dashboards, and advancing departmental initiatives while maintaining a customer-focused environment.

Advises leaders, managers, and employees on complex employee relations matters, workplace investigations, performance management, organizational change, and employment risk. Manages sensitive cases through resolution, partners with Legal and HR teams, ensures compliant policy application, and develops training and resources. Analyzes case data and workforce trends to identify risks, improve manager effectiveness, and strengthen employee experience.

Oversee global Client Services operations, including workflow coordination, service-level monitoring, performance reporting, escalations, team guidance, and continuous improvement. Partner with leadership to address performance gaps, implement process and technology enhancements, resolve issues, and maintain service quality. The role supports departmental execution and strategic initiatives while coordinating resources and fostering an accountable, collaborative team environment.

Manages key biotech and healthcare accounts throughout pre-, peri-, and post-testing. Serves as the primary customer contact, coordinates testing information and documentation, resolves operational issues, monitors ordering trends, gathers feedback, and partners cross-functionally to improve service delivery. Supports FMI products, maintains customer relationships, coordinates internal projects, and travels up to 60% within the assigned territory and to company meetings.

Develops and aligns enterprise corporate strategy with executive leadership, evaluates growth opportunities, monitors market and competitive trends, and leads business planning and strategic initiatives. The role provides data-driven analyses, business cases, and executive communications; facilitates cross-functional decision-making; tracks strategic objectives and key results; and builds consensus across a complex, matrixed biopharmaceutical organization.

Design, develop, and maintain scalable data platforms and batch/streaming pipelines. Implement data scientist algorithms, drive engineering best practices, mentor junior engineers, improve processes and infrastructure, and contribute to distributed system software and CI/CD in an Agile environment.

Lead end-to-end delivery of EMR integrations and upgrades: develop project plans, coordinate Sales/Engineering/Product/Customer Success, ensure HL7 and technical standards, manage client communications, run training and go-live readiness, and transition customers to post-implementation support.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Patent Counsel II manages patent prosecution and intellectual property strategy for molecular diagnostics, sequencing, bioinformatics, AI/ML, software, and computational biology technologies. The role drafts and prosecutes domestic and international patent applications, conducts patentability and freedom-to-operate analyses, coordinates outside counsel, advises on trade secrets and publications, supports licensing and litigation matters, and counsels scientific, technical, and business stakeholders on IP risks and opportunities.

Serve as primary liaison for key biotech/healthcare accounts to ensure excellent end-to-end customer experience, resolve operational issues, analyze ordering patterns, implement process improvements, coordinate cross-functional solutions, and travel to support assigned territory (up to 60%).