Jobs at Forma.ai

Design and ship automation, internal tools, scripts, and integrations to streamline Customer Operations and Delivery workflows. Partner with stakeholders to identify bottlenecks, prioritize opportunities, measure impact, and create reusable automation patterns that improve efficiency, consistency, and operational capacity.

Manage day-to-day customer relationships across a portfolio, translate client data and business logic into platform rules, implement updates, partner with Product and Engineering on feature priorities, and optimize sales performance management processes.

The Incentive Analytics Manager leads customer operations, focusing on project management, analytics, and continuous improvement of sales compensation processes.

The Account Director will manage key customer accounts, drive growth, enhance relationships, and collaborate with various teams to ensure client success.

The Revenue Operations Associate will design dashboards, analyze data, automate reporting, enhance data quality, and utilize Python and SQL to support sales and marketing efforts.

The Implementation Analyst will manage client relationships, implement product features, optimize sales processes, and leverage analytics to improve performance.

The Principal SPM Architect will lead territory and quota planning, define product strategy, collaborate with customers and engineering, and ensure successful TQM implementation for enterprise clients.

The Senior Frontend Engineer will lead complex frontend features, enhance user experience and contribute to product architecture within Forma's ICM Operations platform.

The Director of Implementation will lead the customer onboarding strategy, manage implementation teams, and ensure effective use of sales compensation tools.

The Staff Application Engineer will develop critical application features, ensure code quality, and work collaboratively to impact sales compensation solutions.

Manage day-to-day customer relationships, implement product features, optimize sales performance management, and ensure customer success with platform usage.

Design, build, and maintain Spark-based data pipelines and platform services for sales compensation calculations. Improve data modeling, reliability, observability, testing, and scalability. Partner with Product, Engineering, and Analytics to translate business requirements into deterministic, production-grade data systems and participate in design and code reviews.

Design and build backend services for complex enterprise workflows, own data models and service reliability, improve scalability and observability, partner with Product, participate in design/code reviews, and mentor peers.

Lead end-to-end product for Territory and Quota Management: define strategy, gather customer feedback, write requirements, prioritize features, partner with engineering, create lightweight prototypes, and drive rollout and adoption for mid-market and enterprise customers.

As a Staff Backend Engineer, you will develop complex backend solutions, focusing on the Spark-based data platform while ensuring code quality and collaborating closely with teams.

As a Staff Backend Engineer, you'll design and evolve backend services, architect data models, mentor engineers, and influence architecture and product direction to enhance enterprise-grade performance.

Lead customer operations by implementing software features, optimizing client processes, managing data analytics, and guiding a team of analysts.

As a Senior Solutions Engineer, you will lead technical engagements, design scalable data solutions, and mentor junior team members while collaborating cross-functionally.

Manage ongoing operations for a customer portfolio: rule building, automated reporting, dashboards, product support, and implementation of new features. Support design projects with analysis, financial modeling, project planning, and stakeholder workshops. Drive process improvements, collaborate with Product and Engineering, and maintain strong customer relationships to maximize platform value.

The Account Executive will drive revenue growth by managing enterprise-level sales cycles, engaging executives, achieving sales targets, and collaborating cross-functionally to optimize sales processes and enhance customer experience.