Teams at Forma.ai

Design and ship automation, internal tools, scripts, and integrations to streamline Customer Operations and Delivery workflows. Partner with stakeholders to identify bottlenecks, prioritize opportunities, measure impact, and create reusable automation patterns that improve efficiency, consistency, and operational capacity.

Manage day-to-day customer relationships across a portfolio, translate client data and business logic into platform rules, implement updates, partner with Product and Engineering on feature priorities, and optimize sales performance management processes.

The Incentive Analytics Manager leads customer operations, focusing on project management, analytics, and continuous improvement of sales compensation processes.