Jobs at Focus Group (UK)

Proactively retain at-risk customers by running retention conversations, resolving service issues, creating improvement plans, coordinating internal teams, managing high-value accounts, and cross-selling solutions to rebuild trust and reduce churn.

Own and govern the HubSpot ecosystem across Marketing and Sales. Define platform strategy and roadmap, translate business needs into features, manage integrations, maintain CRM architecture and data quality, build revenue reporting and dashboards, and drive adoption and training across revenue teams.

Make 80-100+ outbound calls daily to UK businesses to qualify leads, pitch Focus Group technology (telecoms, IT, cyber security, mobile), book meetings for BDMs, manage pipeline in CRM, hit targets, and handle high-volume rejection while following coaching and training pathways for career progression.

The Business Development Executive will focus on high-volume outbound calling, generating appointments for BDMs by qualifying prospects and managing pipeline in CRM.

Provide 2nd-line telco technical support: diagnose, log, escalate and resolve connectivity and telephony issues, configure systems, manage cases to SLA, liaise with suppliers and route on-site visits when required.

Process bank transactions and receipts, perform bank and billing-account reconciliations, support cash forecasting and financial reporting, and work with sales and purchase ledger teams to ensure accounting accuracy.

Deliver hands-on installations and support for customer sites across Buckinghamshire, Bedfordshire and Oxfordshire. Lead projects, troubleshoot complex network/server/cloud issues, mentor engineers, and provide specialist expertise in networking, server/storage, and Microsoft/Azure cloud technologies.

Lead technical delivery of customer network projects, act as technical lead for network faults, escalations and major incidents. Work with project and account managers, ensure solution quality, documentation, and provide hands-on enterprise support. Customer-facing role with UK site visits and occasional out-of-hours work.

Develop and maintain Snowflake data warehouse and dbt SQL data products, write Python ETL scripts, ensure data reliability and performance, support AI rollout, document and test pipelines.

The Senior SOC Analyst will lead SOC operations, manage complex security incidents, mentor junior analysts, and improve detection strategies while ensuring service excellence.

Lead the strategic development, configuration, and optimisation of the ServiceNow platform focusing on CMDB and CSDM. Own roadmap, schema design, data modelling, release management, automation, performance tuning, and stakeholder/vendor engagement. Support onboarding and integrations across teams while ensuring data integrity and alignment with business needs.

Lead technical ownership of Cloudflare delivery including CF1 design, build, migration and onboarding. Configure Zero Trust, SASE, application security (WAF, bot/DDoS protection, API security), mentor engineers, support escalations and pre-sales, and extend into developer/AI platform components.

Design and deliver LAN/WAN network projects including SD-WAN, firewall and wireless deployments. Serve as escalation point for complex network issues, scope solutions with customers, mentor engineers, and support related infrastructure tasks like cloud migrations, server/virtualisation and security implementations.

Proactively identify at-risk customers, resolve root-cause issues, rebuild trust, and retain revenue by handling challenging conversations professionally. Build lasting relationships, understand customer needs, and hit retention targets while demonstrating empathy, resilience, and commercial awareness.

Manage and drive collections, handle billing queries, negotiate payment plans, perform reconciliations, request service restrictions, log and route customer queries, process administration and liquidation claims, and maintain strong customer relationships.

Provide 1st and 2nd line IT support onsite, diagnosing and resolving desktop hardware/software and modern workplace issues (Microsoft 365, Intune, AVD). Manage workload, communicate with users of varying technical ability, and escalate complex infrastructure problems to resolution.

Senior leadership role owning a portfolio of strategic corporate customers and complex technology programmes. Provide executive relationship management, commercial oversight, programme governance, escalation resolution, risk management and cross-functional accountability to drive successful delivery and customer outcomes.

Lead technical delivery of customer projects and act as technical lead on network faults and major incidents. Provide hands-on, customer-facing support for enterprise SD‑WAN, LAN/WLAN, and security solutions; troubleshoot high-pressure incidents, manage escalations and change requests, and maintain technical documentation. Requires UK site travel and occasional out-of-hours work.

Senior 3rd Line Network Engineer responsible for resolving complex LAN/WAN and SD-WAN incidents, administering Meraki (MX/MS/MR), troubleshooting routing, switching and firewalls, liaising with ISPs and carriers, designing network changes, mentoring junior engineers, and contributing to service improvement and project handovers.

Owner of complex Azure and Microsoft 365 support cases, acting as 3rd-line escalation for 2nd-line engineers. Troubleshoots Azure infrastructure, hybrid identity (AD/Entra ID/AD Connect/MFA/Conditional Access), Exchange/SharePoint/Teams/Intune issues, automates with PowerShell, liaises with Microsoft, mentors juniors, supports project BAU transitions, and drives service improvement.