Jobs at Focus Group (UK)

Provides second-line technical support to customers on a rotating 12-hour schedule. Diagnoses and resolves hardware, software, application, and network issues; manages escalated cases within SLAs; configures systems; coordinates supplier and field-service escalations; communicates progress; and escalates unresolved issues to third line when appropriate.

Provide employee relations expertise, coach managers, advise on employment legislation, support acquired-business integrations, and contribute to strategic People & Culture projects using data and insight. The role manages complex ER cases, builds manager capability, collaborates with legal partners and ACAS, and supports the development of people initiatives while broadening generalist HR experience toward a People Business Partner path.

Own business intelligence products and deliver reporting, analytics, and actionable insights across the organization. Analyze complex datasets, support executive decision-making, lead analytics application development, and collaborate with data engineering on ingestion and data modeling. The role uses Snowflake, dbt, and Power BI, with opportunities to improve the company’s reporting and analytics capabilities.

Designs and delivers customer network projects, including LAN/WAN refreshes, SD-WAN rollouts, firewall and wireless deployments. Provides escalation support for complex network issues, scopes solutions with customers, mentors engineers, and supports cloud migrations, servers, virtualization, and security implementations. Requires CCNA certification, strong networking expertise, customer communication skills, and a full UK driving licence with willingness to travel.

Design, automate and maintain Azure infrastructure at scale using Terraform and CI/CD. Build pipelines (Azure DevOps, GitHub Actions), enforce security and governance (Azure Policy, RBAC, Key Vault, Entra ID), monitor and optimise workloads, troubleshoot incidents, perform code and architecture reviews, mentor engineers, coordinate delivery, support migrations and onboarding, and participate in on-call rotations.

Lead end-to-end payroll across a multi-entity UK group, including monthly processing, statutory reporting, pensions, reconciliations, year-end procedures, compliance, system administration, and payroll migration. Manage a small team, integrate acquired businesses, liaise with HMRC and providers, advise employees and managers, improve and automate processes, and maintain accurate financial controls.

Develop and maintain Snowflake data warehouse and dbt SQL data products, write Python ETL scripts, ensure data reliability and performance, support AI rollout, document and test pipelines.

Deliver and lead customer networking projects, including SD-WAN, LAN/WAN, switching, firewalls, wireless, and SASE deployments. Responsibilities include infrastructure design, installation, migration, troubleshooting, technical escalations, site surveys, documentation, customer consultations, project workstream ownership, onboarding, and mentoring engineers. The role requires strong networking expertise across Meraki, Cisco, and Fortinet, customer-facing communication, UK driving eligibility, and flexibility for project-related travel.

Design and deliver LAN/WAN network projects including SD-WAN, firewall and wireless deployments. Serve as escalation point for complex network issues, scope solutions with customers, mentor engineers, and support related infrastructure tasks like cloud migrations, server/virtualisation and security implementations.

Act as the technical expert through the sales cycle: run discovery calls and workshops, design Microsoft/Azure-based infrastructure and cyber resilience solutions, produce technical documentation and SOWs, lead RFP responses, present business value to customers, and coordinate handover to delivery teams.

Support the sales cycle by gathering customer requirements, designing technically sound Microsoft- and network-based solutions, producing technical documentation and proposals, presenting solutions, and coordinating handover to delivery teams.