Jobs at Focus Group (UK)

Lead technical delivery of customer projects and act as technical lead on network faults and major incidents. Provide hands-on, customer-facing support for enterprise SD‑WAN, LAN/WLAN, and security solutions; troubleshoot high-pressure incidents, manage escalations and change requests, and maintain technical documentation. Requires UK site travel and occasional out-of-hours work.

Senior 3rd Line Network Engineer responsible for resolving complex LAN/WAN and SD-WAN incidents, administering Meraki (MX/MS/MR), troubleshooting routing, switching and firewalls, liaising with ISPs and carriers, designing network changes, mentoring junior engineers, and contributing to service improvement and project handovers.

Owner of complex Azure and Microsoft 365 support cases, acting as 3rd-line escalation for 2nd-line engineers. Troubleshoots Azure infrastructure, hybrid identity (AD/Entra ID/AD Connect/MFA/Conditional Access), Exchange/SharePoint/Teams/Intune issues, automates with PowerShell, liaises with Microsoft, mentors juniors, supports project BAU transitions, and drives service improvement.

As a Sales Development Representative, you'll make outbound calls to generate appointments for the sales team while developing core sales skills. Performance-based promotion opportunities exist towards higher earnings in B2B tech sales.

Support preparation of monthly management accounts, perform balance sheet reconciliations, analyse financial performance and variances, contribute to reporting improvements in Dynamics 365, and collaborate with stakeholders to ensure accurate, timely financial reporting.

Provide escalated 2nd line technical support across Microsoft 365, Windows, Active Directory, networking and infrastructure. Own and resolve complex incidents, liaise with customer IT teams and suppliers, document handovers, contribute to root cause analysis, and maintain SLA-compliant case records.

Own and govern the HubSpot ecosystem across Marketing and Sales. Define platform strategy and roadmap, translate business needs into features, manage integrations, maintain CRM architecture and data quality, build revenue reporting and dashboards, and drive adoption and training across revenue teams.

Proactively retain at-risk customers by running retention conversations, resolving service issues, creating improvement plans, coordinating internal teams, managing high-value accounts, and cross-selling solutions to rebuild trust and reduce churn.

Make 80-100+ outbound calls daily to UK businesses to qualify leads, pitch Focus Group technology (telecoms, IT, cyber security, mobile), book meetings for BDMs, manage pipeline in CRM, hit targets, and handle high-volume rejection while following coaching and training pathways for career progression.

The Business Development Executive will focus on high-volume outbound calling, generating appointments for BDMs by qualifying prospects and managing pipeline in CRM.

The Senior SOC Analyst will lead SOC operations, manage complex security incidents, mentor junior analysts, and improve detection strategies while ensuring service excellence.

Process energy contracts end-to-end and maintain supplier portals and internal data. Validate contract details, track supplier responses, support commission and query reconciliation, and provide day-to-day administrative support to a busy sales team, coordinating customer information and communications.

Outbound B2B telesales role calling UK businesses to generate qualified meetings for senior sales. Make 80–100+ calls daily, qualify prospects, log activity in CRM, meet activity targets, and progress into BDM or leadership with strong performance.

The Management Accountant prepares monthly accounts, handles VAT returns, maintains ledgers, provides financial insights, and supports audits and strategic initiatives.

High-volume outbound B2B sales role generating appointments for Business Development Managers. Make 80–100+ calls daily, pitch telecoms/IT/cyber/mobile solutions, qualify prospects, book meetings, manage pipeline in CRM, meet targets, handle rejection, and progress into BDM or leadership roles with structured training and mentorship.

Lead the strategic development, configuration, and optimisation of the ServiceNow platform focusing on CMDB and CSDM. Own roadmap, schema design, data modelling, release management, automation, performance tuning, and stakeholder/vendor engagement. Support onboarding and integrations across teams while ensuring data integrity and alignment with business needs.

Manage a portfolio of existing customers through regular check-ins, ensure product adoption and satisfaction, identify upsell/cross-sell and referral opportunities, and maintain pipeline and interactions in the CRM to drive retention and revenue.

Provide contract and sales support for the Energy team: accurately process energy contracts, manage supplier portals and internal data, validate and resolve discrepancies, track supplier responses and commissions, and deliver administrative support to a busy sales team. Hybrid working available after training; role is operational, team-focused, and development-oriented.

As a Business Development Manager, you will own the full sales cycle, prospect new clients, conduct consultative selling, and close complex B2B deals in the tech sector.

Own a protected territory and run full 360° sales cycles to SME and mid-market clients. Prospect via outbound campaigns, run discovery and face-to-face meetings, present tailored solutions, close complex B2B deals, and grow accounts through cross-sell, upsell and referrals. Work with BDEs for appointment generation and focus on long-term strategic partnerships and revenue growth.