Jobs at Focus Group (UK)

Handle contract documentation and off-boarding tasks within the Customer Loyalty team. Perform accurate contract processing, multi-step administrative duties, cross-team communication, identify issues, suggest improvements, and maintain attention to detail while using Microsoft Office tools.

Design and implement tailored AI-powered customer experience solutions. Build secure integrations using Python, C++, and REST APIs; translate customer goals into technical designs; lead customer workshops and troubleshooting; optimize existing solutions; and collaborate with sales, product, and project teams.

Design, develop, and support AI-powered automation workflows across Microsoft 365, Windows Server, Active Directory, and customer environments. Build PowerShell scripts, Graph API integrations, digital agents, and LLM-based solutions using Rewst, n8n, and related platforms. Troubleshoot automations, optimize AI models, document solutions, and collaborate with technical and operational teams to identify process-improvement opportunities.

Generate 80–100+ outbound calls daily to UK businesses, pitch technology solutions, qualify prospects, and book meetings for Business Development Managers. Manage prospect activity and pipeline in the CRM, handle rejection, meet targets, and develop through onboarding, training, and mentorship. The role emphasizes resilience, coachability, strong communication, work ethic, motivation, and progression into business development management or team leadership.

Serve as the cyber presales SME across sales cycles: run discovery calls and workshops, design and validate cyber solutions (SOC, pentest, vulnerability scanning), produce technical documentation and network diagrams, lead RFP responses, and present solutions that articulate business value to technical and non-technical stakeholders.

Serve as the Presales subject matter expert for Cloudflare One, running discovery workshops, designing validated SASE/Zero Trust solutions, producing technical documentation and SOWs, building reusable delivery assets (Terraform/APIs), and supporting sales through to close including RFP responses.

Design, automate and maintain Azure infrastructure at scale using Terraform and CI/CD. Build pipelines (Azure DevOps, GitHub Actions), enforce security and governance (Azure Policy, RBAC, Key Vault, Entra ID), monitor and optimise workloads, troubleshoot incidents, perform code and architecture reviews, mentor engineers, coordinate delivery, support migrations and onboarding, and participate in on-call rotations.

Lead end-to-end payroll across a multi-entity UK group, including monthly processing, statutory reporting, pensions, reconciliations, year-end procedures, compliance, system administration, and payroll migration. Manage a small team, integrate acquired businesses, liaise with HMRC and providers, advise employees and managers, improve and automate processes, and maintain accurate financial controls.

Manage the end-to-end monthly payroll function across a multi-entity UK group. Responsibilities include payroll processing, statutory reporting, HMRC and pension-provider liaison, reconciliations, auto-enrolment, benefits deductions, team support, compliance, and escalation handling. The role requires immediate autonomy, strong UK payroll legislation knowledge, and experience with CIPHR or Sage.

Provides second-line technical support for escalated incidents and service requests across Microsoft 365, Windows, Active Directory, networking, infrastructure, and wireless environments. The role owns cases through resolution, performs remote diagnostics and root-cause analysis, coordinates with customers, engineers, and suppliers, documents technical handovers, and contributes to service improvement while meeting service levels.

Develop and maintain Snowflake data warehouse and dbt SQL data products, write Python ETL scripts, ensure data reliability and performance, support AI rollout, document and test pipelines.

The Senior SOC Analyst will lead SOC operations, manage complex security incidents, mentor junior analysts, and improve detection strategies while ensuring service excellence.

Deliver and lead customer networking projects, including SD-WAN, LAN/WAN, switching, firewalls, wireless, and SASE deployments. Responsibilities include infrastructure design, installation, migration, troubleshooting, technical escalations, site surveys, documentation, customer consultations, project workstream ownership, onboarding, and mentoring engineers. The role requires strong networking expertise across Meraki, Cisco, and Fortinet, customer-facing communication, UK driving eligibility, and flexibility for project-related travel.

Provides first-line technical support to customers through phone, email, portals, and live chat. Diagnoses, logs, manages, escalates, and resolves cases involving broadband connectivity and basic router configuration while meeting SLAs. The role requires customer service, foundational network troubleshooting, accurate data gathering, ticket management, prioritization, supplier coordination, and adherence to service processes and continuous improvement practices.

Own and grow a portfolio of existing technology customers by providing advice, service, and relationship management. Identify upsell and cross-sell opportunities, flag new business leads, resolve service queries and escalations, promote the customer portal, deliver CIO sessions, and maintain accurate account records. The role requires technology-sector account management experience, strong communication and presentation skills, organization, teamwork, technical communication, and a customer-first mindset.

Lead the strategic development, configuration, and optimisation of the ServiceNow platform focusing on CMDB and CSDM. Own roadmap, schema design, data modelling, release management, automation, performance tuning, and stakeholder/vendor engagement. Support onboarding and integrations across teams while ensuring data integrity and alignment with business needs.

Process bank transactions and receipts, perform bank and billing-account reconciliations, support cash forecasting and financial reporting, and work with sales and purchase ledger teams to ensure accounting accuracy.

Design and deliver LAN/WAN network projects including SD-WAN, firewall and wireless deployments. Serve as escalation point for complex network issues, scope solutions with customers, mentor engineers, and support related infrastructure tasks like cloud migrations, server/virtualisation and security implementations.

Provide hands-on support for a PCI communications platform: troubleshoot SIP/VoIP and media issues, analyse packet captures, onboard customers, maintain Linux systems, assist datacentre deployments, and participate in out-of-hours support.

Develop and maintain bespoke CMS and CRM applications, implement change requests and fixes, write unit tests, collaborate with QA, support development desk on a rota, participate in stand-ups and project work to deliver fit-for-purpose features.