Jobs at Focus Group (UK)

Monitor and resolve customer infrastructure alerts involving backups, security, patching, configuration, and system performance. Manage ITSM cases, analyze backup reports, perform root cause analysis, deploy patches, and implement preventative solutions. The role supports Windows, Microsoft 365, Azure, Active Directory, virtualization, backup, monitoring, and RMM environments while communicating technical issues to technical and nontechnical stakeholders.

The Senior SOC Analyst will lead SOC operations, manage complex security incidents, mentor junior analysts, and improve detection strategies while ensuring service excellence.

Supports BI reporting, analytics, dashboards, and ad hoc analysis across the business. The role involves coaching BI users, partnering with leaders on what-if analysis, assisting finance business partners with financial analysis, and providing data insights for change and transformation projects. It requires strong problem-solving, communication, commercial awareness, decision-making, and attention to detail.

Lead technical delivery of customer network projects, act as technical lead for network faults, escalations and major incidents. Work with project and account managers, ensure solution quality, documentation, and provide hands-on enterprise support. Customer-facing role with UK site visits and occasional out-of-hours work.

Deliver and lead customer networking projects, including SD-WAN, LAN/WAN, switching, firewalls, wireless, and SASE deployments. Responsibilities include infrastructure design, installation, migration, troubleshooting, technical escalations, site surveys, documentation, customer consultations, project workstream ownership, onboarding, and mentoring engineers. The role requires strong networking expertise across Meraki, Cisco, and Fortinet, customer-facing communication, UK driving eligibility, and flexibility for project-related travel.

Provides first-line technical support to customers through phone, email, portals, and live chat. Diagnoses, logs, manages, escalates, and resolves cases involving broadband connectivity and basic router configuration while meeting SLAs. The role requires customer service, foundational network troubleshooting, accurate data gathering, ticket management, prioritization, supplier coordination, and adherence to service processes and continuous improvement practices.

Own and grow a portfolio of existing technology customers by providing advice, service, and relationship management. Identify upsell and cross-sell opportunities, flag new business leads, resolve service queries and escalations, promote the customer portal, deliver CIO sessions, and maintain accurate account records. The role requires technology-sector account management experience, strong communication and presentation skills, organization, teamwork, technical communication, and a customer-first mindset.

Lead the strategic development, configuration, and optimisation of the ServiceNow platform focusing on CMDB and CSDM. Own roadmap, schema design, data modelling, release management, automation, performance tuning, and stakeholder/vendor engagement. Support onboarding and integrations across teams while ensuring data integrity and alignment with business needs.

Process bank transactions and receipts, perform bank and billing-account reconciliations, support cash forecasting and financial reporting, and work with sales and purchase ledger teams to ensure accounting accuracy.

Entry-level B2B sales role focused on making 80–100+ outbound calls daily, pitching technology solutions to UK businesses, qualifying prospects, booking meetings for Business Development Managers, and managing CRM pipelines. Success requires resilience, coachability, strong communication, consistent target achievement, and a growth mindset. The role includes structured onboarding, mentoring, weekly training, commission, and a pathway to Business Development Manager.

Make high-volume outbound calls (80-100+ daily) to UK businesses, pitch Focus Group technology solutions, qualify prospects, book meetings for BDMs, manage pipeline in CRM, handle rejection, meet daily/weekly targets, and follow onboarding/training to progress into BDM or leadership roles.

Design and deliver LAN/WAN network projects including SD-WAN, firewall and wireless deployments. Serve as escalation point for complex network issues, scope solutions with customers, mentor engineers, and support related infrastructure tasks like cloud migrations, server/virtualisation and security implementations.

Proactively identify at-risk customers, resolve root-cause issues, rebuild trust, and retain revenue by handling challenging conversations professionally. Build lasting relationships, understand customer needs, and hit retention targets while demonstrating empathy, resilience, and commercial awareness.

Senior leadership role owning a portfolio of strategic corporate customers and complex technology programmes. Provide executive relationship management, commercial oversight, programme governance, escalation resolution, risk management and cross-functional accountability to drive successful delivery and customer outcomes.

Provide hands-on support for a PCI communications platform: troubleshoot SIP/VoIP and media issues, analyse packet captures, onboard customers, maintain Linux systems, assist datacentre deployments, and participate in out-of-hours support.

Develop and maintain bespoke CMS and CRM applications, implement change requests and fixes, write unit tests, collaborate with QA, support development desk on a rota, participate in stand-ups and project work to deliver fit-for-purpose features.

Serve as the Presales subject matter expert for Cloudflare One, running discovery workshops, designing validated SASE/Zero Trust solutions, producing technical documentation and SOWs, building reusable delivery assets (Terraform/APIs), and supporting sales through to close including RFP responses.

Serve as the cyber presales SME across sales cycles: run discovery calls and workshops, design and validate cyber solutions (SOC, pentest, vulnerability scanning), produce technical documentation and network diagrams, lead RFP responses, and present solutions that articulate business value to technical and non-technical stakeholders.

Act as the technical expert through the sales cycle: run discovery calls and workshops, design Microsoft/Azure-based infrastructure and cyber resilience solutions, produce technical documentation and SOWs, lead RFP responses, present business value to customers, and coordinate handover to delivery teams.

Support the sales cycle by gathering customer requirements, designing technically sound Microsoft- and network-based solutions, producing technical documentation and proposals, presenting solutions, and coordinating handover to delivery teams.