Jobs at Flywire

Leads the Americas Payment Experience team while handling complex payer inquiries across phone, chat, and email. Acts as an escalation point and payment-product expert, identifies payer experience improvements through data analysis, supports scheduling, training, quality reviews, team development, and project execution. Collaborates with regional and global stakeholders on launches, training materials, process optimization, and operational efficiency.

Leads a team of analytics professionals and owns client and product analytics strategy, dashboards, reporting, metrics governance, and self-service capabilities. Partners with Product, Engineering, Client Success, and account teams to define trustworthy KPIs, improve data quality, translate complex data into actionable insights, and prioritize analytics initiatives. The role combines people leadership with hands-on BI solution design and supports client-facing analytics offerings.

Lead strategic payment initiatives from planning through production while coordinating cross-functional teams across Product, Engineering, Treasury, Finance, Network, Compliance, and Operations. Manage project dependencies, operational readiness, incidents, root-cause analysis, performance metrics, partner and bank governance, and network optimization. Provide stakeholder updates, identify risks and blockers, and drive operational excellence across Flywire’s global payment network.

Leads security engineering strategy across application security, cloud security, penetration testing, red teaming, and security operations. Establishes secure engineering and cloud defense standards, oversees IAM and Zero Trust architecture, directs offensive testing and incident response, and mentors security engineers. Represents security priorities to executives, aligns controls with regulatory frameworks, and supports hiring, career development, roadmap planning, and resource allocation.

Provides first-line technical support for hospitality and e-commerce customers through email, web, and phone. Resolves routine issues using Zendesk, troubleshoots technical problems with logs and developer tools, documents solutions, and escalates complex issues to Tier 2 or Engineering. Maintains high-volume ticket performance, communicates clearly with customers, contributes to SOPs and knowledge-base content, identifies bugs and process improvements, and supports customer calls, screen shares, trainings, and on-call coverage.

Designs and implements defensive security controls across cloud infrastructure, CI/CD pipelines, applications, and AI workflows. Responsibilities include secure SDLC automation, cloud and Kubernetes hardening, IAM and Zero Trust architecture, code and API reviews, LLM security controls, vulnerability analysis, and security guidance for engineering and SRE teams. The role also mentors junior staff and aligns technical controls with PCI-DSS, SOC, and DORA requirements.

Leads security engineering strategy across application security, cloud security, penetration testing, security operations, and incident response. Defines roadmaps, integrates automated controls into engineering and cloud environments, approves complex IAM and Zero Trust decisions, directs offensive testing and detection engineering, and leads critical incident escalations. Mentors engineers, influences executives, supports hiring and resourcing, and aligns security controls with PCI-DSS, SOC, and DORA requirements.

Lead product marketing for Flywire’s education payments and software solutions. Own positioning, ideal customer profiles, buyer personas, go-to-market launches, messaging, sales enablement, and competitive deal support. Translate complex products into compelling value propositions, collaborate with Product, Sales, Marketing, Partnerships, and RevOps, and use customer and market insights to improve pipeline, conversion, and revenue. Apply AI to increase marketing productivity, content quality, research speed, and executional scalability.

Manage the full sales cycle for Flywire’s education payments solutions, from prospecting and pipeline generation through closing. Build relationships with colleges and universities, deliver consultative product demonstrations, achieve revenue quotas, and partner with internal product, technical, operations, and marketing teams on solution implementation and lead generation. The role requires up to 35% travel and focuses on developing new accounts across the Americas.

Lead product marketing for Flywire’s Travel solutions across hospitality and experiential segments. Own positioning, ideal customer profiles, buyer personas, go-to-market strategy, launches, sales enablement, competitive messaging, and customer insight programs. Partner with Product, Sales, Marketing, Partnerships, and RevOps to improve pipeline quality, conversion, win rates, and revenue. Use AI to enhance marketing workflows, content, research, productivity, and scalability.

Lead application security for payment systems and AI-integrated applications. Design AI-driven security automation, threat models, secure architecture reviews, source-code audits, penetration tests, and live application testing. Own automated security controls across the secure software development lifecycle, collaborate with engineering and product teams, guide vulnerability remediation, mentor junior staff, and address emerging AI-specific threats. Align security controls with SOC 1, SOC 2, PCI-DSS, and AI governance frameworks.

Provides technical support for Flywire’s financial services and eStore products across the U.S. and Canada. Responsibilities include managing tickets within SLAs, troubleshooting web applications using MySQL, regex, command-line tools, and protocols, communicating solutions to clients, escalating issues to engineering, and maintaining AI-assisted knowledge repositories. The role also uses Claude, Gemini, and related tools to automate workflows, investigate issues, draft communications, and improve operational efficiency.

Leads strategy, roadmaps, and lifecycle delivery for internal HCM and enterprise systems, including Workday. Partners with executives, engineering, architecture, and vendors; defines product metrics; drives scalable platform decisions and Agile practices; and mentors product managers. The role translates complex business needs into requirements, manages cross-functional initiatives, evaluates vendor capabilities, and supports global enterprise technology investments.

Leads cross-functional security programs connecting security risk engineering with Product, Engineering, and SRE teams. Manages Security by Design, Secure-SDLC, vulnerability remediation, compliance audits, security roadmaps, governance, and AI-enabled process automation. The role requires financial services and payments expertise, cloud architecture knowledge, and proficiency with PCI-DSS, SOX, SOC 1, and SOC 2. It also provides coaching and drives secure technical enablement across globally distributed teams.

Leads the global payer experience and loyalty strategy across Flywire’s payments platform. Owns checkout, hosted payment pages, payment flows, localization, notifications, conversion optimization, retention, and customer satisfaction. Drives platform modernization, experience architecture, AI-enabled product development, and consolidation of fragmented experiences. Acts as executive advocate for customers while influencing Product, Engineering, Network, Operations, and Commercial teams. Builds and leads a global product organization focused on experimentation, analytics, scalable payment experiences, and customer loyalty.

Leads Flywire’s global payer payment experience and customer loyalty strategy, owning checkout, payment flows, localization, notifications, conversion, retention, and customer satisfaction. Modernizes fragmented platforms, partners with engineering and analytics, champions customer insights, drives AI-enabled product development, and leads a global Product Management organization. The role requires executive influence, deep international payments expertise, scalable platform experience, and a strong focus on experimentation and loyalty.

Own accurate, compliant employee lifecycle transactions and employee data in Workday across EMEA. Manage hires, changes, terminations, benefits support, audits, quality checks, and complex cases. Partner with Payroll, Finance, Global Mobility, Benefits, and external vendors. Improve workflows and adopt AI-enabled automation to increase efficiency and service consistency. The role requires strong attention to detail, sound judgment, cross-functional collaboration, and knowledge of labor laws in key EMEA markets.

Manage global payment operations by matching incoming payments to customer bookings, reconciling accounting entries across multiple currencies, investigating unmatched or misapplied payments, and troubleshooting bank and partner reporting issues. The role also identifies recurring payment problems, recommends process improvements, and collaborates with payment operations, payouts, customer support, and external partners.

Develop and maintain full-stack billing and payments features using Java and related technologies. Build secure, scalable, testable code; write comprehensive unit tests; use AI-assisted development tools; collaborate with engineering and product stakeholders across global teams; and contribute to solutioning and technical decision-making.

Develop and maintain secure, scalable, testable features for Flywire’s billing and payments platform. This full-stack role involves Java application development, relational database work, automated testing, quality and performance assurance, and collaboration with engineering and product teams across global time zones. The engineer will also use AI-assisted development tools, navigate legacy systems, communicate with stakeholders, and contribute to solution design and problem-solving.