Jobs at Flywire

Provides multilingual and empathetic customer support for complex payment inquiries through phone, chat, email, WeChat, and WhatsApp. Responsibilities include troubleshooting payment issues, proactive payer outreach, follow-up on unresolved requests, accurate documentation, basic reporting, escalation, and cross-functional collaboration. The role requires maintaining current product knowledge, adapting to changing processes, and working rotational shifts aligned with US Pacific Time, including 8 PM to 4 AM IST coverage.

Provides customer-facing SaaS support for Invoiced accounts through email, phone, and chat. Diagnoses payment-processing, integration, API, and feature issues using documentation, testing, and logs. Leads client calls, escalates complex technical problems, maintains customer-facing and internal documentation, and supports implementation and customer success teams. Serves as an internal subject matter expert on Invoiced functionality.

Own revenue forecasting, budgeting, quarterly forecasts, and long-range planning for payment volume, revenue, cost of sales, and gross profit. Build transaction-based and SaaS revenue models, perform variance and KPI analysis, and provide executive insights. Partner with Sales, Marketing, Investor Relations, and Analytics while leading cross-functional initiatives. Use SQL, Python, R, Looker, Excel, VBA, and financial systems to analyze data and automate reporting and modeling processes.

Designs, builds, and maintains cloud infrastructure focused on availability, performance, scalability, latency, and capacity. Develops secure, testable infrastructure-as-software, supports engineering teams with production excellence, collaborates across disciplines, troubleshoots production issues, participates in incident response and blameless postmortems, and joins an on-call rotation. The role requires familiarity with containers, cloud infrastructure, AI tools, build systems, and CI/CD.

Provide high-touch onsite and remote IT support across macOS, Windows, hardware, and network issues. Administer Google Workspace, Okta, Slack, and Jira; manage identities, access, and security configurations. Oversee hardware procurement, inventory, provisioning, vendor coordination, and MDM deployments. Document SOPs, support automation and AI-readiness initiatives, maintain asset data integrity, and assist with SOC2 compliance and access reviews.

Own the strategy and multi-year roadmap for enterprise HCM and people systems. Partner with executives, translate business challenges into product requirements, lead cross-functional delivery, govern metrics, influence architecture decisions, champion Agile practices, mentor Product Managers, and manage strategic vendor relationships. The role requires strong enterprise technology expertise, executive communication, analytical skills, and experience driving complex product initiatives.

Own the strategy and multi-year roadmap for internal HCM and enterprise systems, including Workday. Partner with executives, translate business needs into product requirements, lead cross-functional delivery, govern product metrics, influence architecture and Agile practices, mentor Product Managers, and manage vendor relationships. The role drives scalable, secure enterprise platforms supporting global growth.

Own product positioning, ideal customer profiles, messaging, go-to-market launches, sales enablement, and customer insight for education software and payments solutions. Partner cross-functionally with Product, Sales, Marketing, Partnerships, and RevOps to improve pipeline quality, conversion, win rates, and revenue. Translate complex capabilities into compelling value propositions, support competitive deal strategy, and use AI to improve marketing productivity and scalability.

Own Flywire’s Irish higher education territory by acquiring new clients, expanding platform adoption, managing renewals, and strengthening existing relationships. Develop territory and revenue strategies, manage the full sales cycle, lead RFPs, and drive integrations with systems such as Banner and SITS. Act as a trusted advisor to finance, admissions, IT, and student services leaders while identifying customer needs and representing the Irish market internally.

Serve as the first point of contact for international payers, resolving complex payment questions through phone, chat, email, and other channels. Provide personalized support, conduct proactive outreach, follow up on unresolved requests, handle escalations, and collaborate across departments. Collect and report customer feedback, identify recurring issues, assist with data trend analysis, mentor newer associates, and support training while adapting to changing processes and customer needs.

Lead end-to-end technical implementations for mid-market and enterprise B2B clients. Manage onboarding, platform configuration, integrations, data mapping, payment workflows, sandbox testing, troubleshooting, client training, documentation, and post-launch handoff. Serve as the primary client contact and collaborate with Sales, Client Success, and Solutions teams to deliver successful implementations across ERP, CRM, invoicing, payment, and reconciliation systems.

Lead the vision, design, and development of customer-facing business intelligence dashboards and analytics solutions. Partner with clients and internal stakeholders to demonstrate product value, revenue, retention, and performance. Collaborate with product and engineering teams to deliver secure, scalable reporting experiences while contributing to cross-functional projects, data analysis, and stakeholder presentations.

Own the transformation of marketing workflows into AI-driven systems. Identify and automate repetitive processes, build agentic workflows, connect data systems, create an AI-queryable knowledge base, automate campaign and event reporting, and improve AI search discoverability. The role partners with Product, Sales, RevOps, and Marketing to build scalable infrastructure supporting pipeline and revenue outcomes.

Executes Flywire’s global job architecture initiative, including job mapping validation, career ladder development, leveling calibration, stakeholder coordination, vendor management, change management, manager education, and rollout readiness. Supports compensation benchmarking, offer and promotion reviews, compensation cycles, market analysis, and data-quality improvements. The role partners with business leaders, Total Rewards stakeholders, HR teams, and external vendors while maintaining project milestones, documentation, governance, and auditability.

Processes multi-region payrolls across the Americas, EMEA, and APAC; validates employee data; manages equity-related tax withholdings; supports audits, SOX testing, internal controls, expense reviews, employee records, and financial close activities. Partners with HR, Finance, and external payroll providers to ensure accurate, compliant payroll operations.

Leads the Americas Payment Experience team while handling complex payer inquiries through phone, chat, and email. Serves as an escalation point and payment-product expert, identifies payer experience improvements using data, manages daily operations, schedules, training, quality reviews, and project execution. Collaborates with regional and global stakeholders on launches, process optimization, team development, and training materials.

Build and manage full-cycle enterprise sales relationships with colleges and universities across the United States. Generate pipeline, prospect for new business, demonstrate Flywire’s payment solutions, meet revenue quotas, and collaborate with product, technical, operations, and marketing teams on solution delivery. Conduct consultative sales, manage multiple projects, and develop new accounts across the Americas. The role requires up to 35% travel.

Owns and scales secure cloud infrastructure for data and AI platforms across AWS and GCP. Responsibilities include Terraform-based infrastructure as code, platform reliability and observability, SLI/SLO frameworks, GitLab CI/CD automation, Docker and Fargate orchestration, and secure enablement of Airflow, dbt, streaming, and AI workloads. The role also manages access policies, network security, and cloud cost optimization while partnering with data engineering teams in a hybrid Valencia environment.

Manage full sales cycle with colleges and universities across the U.S.; build relationships and pipeline; demonstrate Flywire's payments SaaS; hit monthly and quarterly revenue quotas; coordinate with product, technical, operations, and marketing teams to deliver implementations; support lead generation and market research. Role requires travel up to 35%.

Design, build, and operate reliable, observable, and scalable data and AI infrastructure. Implement IaC with Terraform, CI/CD automation, data observability, streaming pipelines (Beam/Flink/PubSub), feature stores, and security/governance to support Data Science and production AI/ML workloads.