Jobs at FlyAkeed

Manage complex flight and hotel bookings, resolve escalations and disruptions, ensure compliance and booking accuracy, collaborate with cross-functional teams, identify process improvements and support reporting, training and operational excellence for corporate travel clients.

Design, build, and maintain the GTM tech stack and automated workflows across CRM, marketing automation, outbound, enrichment, and analytics. Implement AI-driven personalization, lead scoring, routing, and reporting to improve lead quality, sales execution, and revenue growth. Collaborate cross-functionally to run experiments, ensure data hygiene, and optimize pipeline and campaign performance.

Manage and optimize automated travel booking workflows, identify and resolve automation failures, analyze operational data, collaborate with Product and Engineering to enhance automation, ensure supplier compliance, maintain documentation, and support testing and implementation of new automation features.

Manage travel fulfillment for flights, hotels, and related services: ensure timely issuance of tickets and documents, coordinate with suppliers and internal teams, handle amendments, cancellations, refunds and reissues, monitor performance metrics, resolve escalations, ensure compliance, and support junior staff.

Lead the Travel Fulfilment team to ensure timely, accurate booking processing and service delivery. Monitor KPIs, manage escalations, drive process improvement and automation, collaborate cross-functionally, coach staff, and prepare operational reports for leadership.