Jobs at FleetPartners

Handle inbound phone and email customer enquiries, resolve complex issues or escalate appropriately, build strong customer and internal relationships, and prioritise cases to deliver positive outcomes.

Hunter-focused B2B role to acquire new corporate and government fleet leasing customers across Waikato to Wellington. Responsibilities include prospecting, networking, presenting proposals, negotiating contracts, managing pipeline in Salesforce, reporting sales performance, and attending industry events.

Manage a portfolio of employer clients for novated leasing: build relationships, drive employee engagement and participation, develop account plans, support renewals, advise on salary packaging/FBT, maintain records in Salesforce, and identify growth opportunities.

Process and reconcile customer payments, post accounts receivable transactions, support month-end, generate receivable reports, collect payments, and resolve customer payment queries via phone and email.

Provide exceptional customer service and support across the customer lifecycle, manage daily workload and enquiries, process requests in the CRM, support Sales with onboarding and renewals, build relationships, identify sales opportunities, and contribute to team service and satisfaction targets.

Support Relationship Managers to manage key customer accounts, deliver excellent customer service, coordinate account activities, identify growth opportunities, maintain CRM records, prepare proposals and presentations, collaborate with internal teams, and attend customer meetings to help achieve sales, retention and satisfaction goals.

Lead and develop an outbound Relationship Manager team to achieve retention and growth targets. Implement structured outbound sales methodologies, segment portfolios, run targeted calling programmes, monitor pipeline and performance, coach for improvement, collaborate with Marketing and Customer Experience, and ensure effective use of CRM and sales enablement tools to maximise customer engagement and commercial outcomes.