Jobs at Flagstar Bank

Leads complex, enterprise-wide technology and business projects from planning through implementation. Responsibilities include gathering requirements, defining scope, evaluating solutions, managing budgets and schedules, coordinating cross-functional teams, overseeing software and system deployments, monitoring risks, and supporting operational readiness and adoption. The role also communicates project status to senior leadership, resolves issues, ensures compliance, and may oversee talent management activities.

Reviews fraud detection reports, investigates suspicious transactions, makes risk-based decisions on holds and restrictions, resolves alerts, documents cases, and supports customers and branches. The analyst verifies transactions, manages vendor cases, prepares metrics, identifies fraud patterns, applies mitigation strategies, and collaborates with internal teams on fraud prevention and system improvements while maintaining regulatory compliance.

Develops and manages relationships with middle-market companies, sponsors, developers, and borrowers to originate commercial lending opportunities and grow revenue. Coordinates credit, portfolio, and product specialists; structures and closes complex loans; monitors credit quality and risk exposure; expands cross-sell opportunities across treasury, derivatives, and syndication products. Creates strategic plans, forecasts production, supports portfolio management, mentors team members, maintains market knowledge, and ensures regulatory compliance.

Analyzes commercial credit risk for hospitality, gaming, and leisure borrowers; performs financial spreading, risk ratings, due diligence, underwriting support, portfolio monitoring, covenant tracking, and credit reviews. Prepares approval memoranda, evaluates collateral and market conditions, supports loan structuring, collaborates with relationship managers and credit officers, and contributes to process improvements, regulatory compliance, and client presentations.

Supports commercial credit underwriting, loan structuring, portfolio management, and risk assessment for hospitality, gaming, and leisure clients. Analyzes financial statements, borrower creditworthiness, covenants, borrowing bases, and financial trends; prepares credit approval packages; collaborates with sales and credit teams; monitors portfolio risks; and recommends mitigation actions. The role also requires regulatory compliance, financial modeling, market awareness, and mentoring analysts.

Senior commercial real estate credit portfolio manager responsible for structuring and underwriting complex transactions, monitoring portfolio risk, negotiating credit agreements, advising relationship managers and executives, and supporting credit strategy. The role manages portfolio issues, identifies economic and industry risks, mentors junior professionals, improves credit processes, and ensures regulatory compliance. Strong expertise in commercial credit analysis, risk management, legal documentation, stakeholder engagement, and executive communication is required.

Investigates check fraud claims, identity theft cases, deposited check disputes, and Treasury reclamations. Reviews account activity, check images, signatures, endorsements, and customer behavior to identify fraud and assess recovery potential. Processes claims, charge-offs, postings, customer correspondence, and supporting documentation while complying with regulatory requirements. Collaborates with customers, financial institutions, the Federal Reserve, law enforcement, and internal teams, maintains claim metrics, and escalates significant risks or unusual loss events.

Responsible for business development and relationship management with middle market companies, focusing on generating revenue and ensuring credit quality. Requires expertise in complex loan negotiations and strong analytical skills.

Supports private client relationships through account assistance, issue resolution, onboarding, business development, prospect outreach, sales materials, client proposals, and cross-selling. Monitors customer and risk reports, maintains account data integrity, coordinates transaction requests, and applies KYC/AML compliance requirements. Partners with internal teams and product specialists to deliver strong client service, resolve problems, and support new business development.

Supports management and remediation of distressed commercial real estate, multifamily, and C&I loans. Conducts market research, re-underwrites credits, develops financial models, evaluates restructuring and recovery alternatives, prepares credit approval memos, reviews loan and collateral records, and monitors workout strategies. Collaborates with special assets teams, borrowers, advisors, counsel, and other stakeholders while maintaining regulatory and policy compliance.

Manages backend infrastructure including virtualization, Windows and Linux systems, NAS, databases, certificates, backups, and disaster recovery. Administers and develops ServiceNow ITSM, CMDB, asset management, enterprise architecture, and GRC capabilities. Oversees patching, upgrades, automation, system lifecycle compliance, audit readiness, documentation, and incident escalation. Coordinates with infrastructure, application, security, audit, and compliance teams to maintain reliable, secure, and compliant technology environments.

Resolves high-level, escalated banking complaints from regulators, congressional offices, executive leadership, the BBB, social media, and clients. Investigates issues, conducts root-cause analysis, drafts compliant response letters, manages case documentation and deadlines, supports audits, and recommends policy and process improvements. The role requires strong communication, conflict resolution, financial-services knowledge, regulatory awareness, analytical ability, and collaboration across departments.

Resolves high-level, reputationally sensitive complaints involving bank products, accounts, platforms, and client experiences. Investigates escalations from regulators, congressional offices, the BBB, executives, and social media; conducts root cause analysis; drafts compliant response letters; documents cases; meets regulatory and internal deadlines; supports audits; and recommends policy and process improvements.

Manages complex commercial real estate credit relationships, including transaction structuring, underwriting, portfolio risk oversight, credit agreement negotiation, and executive engagement. Advises relationship managers and senior leaders, monitors economic and industry factors affecting credit quality, resolves portfolio issues, and mentors junior credit professionals. The role also supports regulatory compliance, process improvement, and credit policy development while managing large portfolios and negotiating with clients, legal counsel, and internal stakeholders.

Leads complex commercial real estate credit structuring, underwriting, portfolio risk oversight, and credit agreement negotiations. Advises relationship managers, executives, clients, legal counsel, and senior stakeholders while identifying portfolio risks and market trends. Mentors junior credit professionals, improves credit processes, ensures regulatory compliance, and manages strategic decisions for an assigned portfolio.

Develops and manages relationships with middle-market companies, originates new commercial lending business, structures and closes complex loans, and grows revenue through cross-selling. Leads relationship teams, coordinates credit approvals, monitors portfolio credit quality and risk exposure, creates strategic plans, forecasts performance, and maintains knowledge of market conditions. Requires strong commercial lending, credit analysis, negotiation, financial analysis, and client relationship skills.

Develops new business and manages relationships with middle-market companies in the Chicago area. Generates deal flow, structures and closes complex loans, coordinates product and portfolio teams, drives cross-sell revenue, develops strategic plans, forecasts production, and oversees portfolio credit quality and risk exposure.

Designs and implements AI- and automation-driven risk management solutions, including machine learning models, anomaly detection, predictive analytics, dashboards, regulatory reporting, and integrated datasets. Partners with risk managers and stakeholders to automate workflows, evaluates emerging AI technologies, documents solutions, and supports model governance, validation, and performance troubleshooting.

Processes legal notices, subpoenas, levies, garnishments, writs, and related account actions for the bank. Places and removes account holds, collects fees, prepares subpoena responses, sends customer notifications, maintains files in OnBase, and answers questions from customers, branches, and attorneys. Also processes foreign-customer tax documentation and withholding requirements while maintaining regulatory compliance.

Manages distressed commercial real estate, multifamily, and C&I loan portfolios. Develops workout strategies, assesses credit and collateral risks, negotiates with borrowers and guarantors, monitors covenants, prepares credit memoranda, supports litigation and restructurings, and performs reserve analysis, charge-off calculations, and credit cost forecasting while ensuring regulatory compliance.