Jobs at Flagstar Bank

Resolves high-level, escalated banking complaints from regulators, congressional offices, executive leadership, the BBB, social media, and clients. Investigates issues, conducts root-cause analysis, drafts compliant response letters, manages case documentation and deadlines, supports audits, and recommends policy and process improvements. The role requires strong communication, conflict resolution, financial-services knowledge, regulatory awareness, analytical ability, and collaboration across departments.

Resolves high-level, reputationally sensitive complaints involving bank products, accounts, platforms, and client experiences. Investigates escalations from regulators, congressional offices, the BBB, executives, and social media; conducts root cause analysis; drafts compliant response letters; documents cases; meets regulatory and internal deadlines; supports audits; and recommends policy and process improvements.

Manages complex commercial real estate credit relationships, including transaction structuring, underwriting, portfolio risk oversight, credit agreement negotiation, and executive engagement. Advises relationship managers and senior leaders, monitors economic and industry factors affecting credit quality, resolves portfolio issues, and mentors junior credit professionals. The role also supports regulatory compliance, process improvement, and credit policy development while managing large portfolios and negotiating with clients, legal counsel, and internal stakeholders.

Leads complex commercial real estate credit structuring, underwriting, portfolio risk oversight, and credit agreement negotiations. Advises relationship managers, executives, clients, legal counsel, and senior stakeholders while identifying portfolio risks and market trends. Mentors junior credit professionals, improves credit processes, ensures regulatory compliance, and manages strategic decisions for an assigned portfolio.

Develops and manages relationships with middle-market companies, originates new commercial lending business, structures and closes complex loans, and grows revenue through cross-selling. Leads relationship teams, coordinates credit approvals, monitors portfolio credit quality and risk exposure, creates strategic plans, forecasts performance, and maintains knowledge of market conditions. Requires strong commercial lending, credit analysis, negotiation, financial analysis, and client relationship skills.

Develops new business and manages relationships with middle-market companies in the Chicago area. Generates deal flow, structures and closes complex loans, coordinates product and portfolio teams, drives cross-sell revenue, develops strategic plans, forecasts production, and oversees portfolio credit quality and risk exposure.

Designs and implements AI- and automation-driven risk management solutions, including machine learning models, anomaly detection, predictive analytics, dashboards, regulatory reporting, and integrated datasets. Partners with risk managers and stakeholders to automate workflows, evaluates emerging AI technologies, documents solutions, and supports model governance, validation, and performance troubleshooting.

Processes legal notices, subpoenas, levies, garnishments, writs, and related account actions for the bank. Places and removes account holds, collects fees, prepares subpoena responses, sends customer notifications, maintains files in OnBase, and answers questions from customers, branches, and attorneys. Also processes foreign-customer tax documentation and withholding requirements while maintaining regulatory compliance.

Manages distressed commercial real estate, multifamily, and C&I loan portfolios. Develops workout strategies, assesses credit and collateral risks, negotiates with borrowers and guarantors, monitors covenants, prepares credit memoranda, supports litigation and restructurings, and performs reserve analysis, charge-off calculations, and credit cost forecasting while ensuring regulatory compliance.

Serve as the embedded product security SME, owning threat modeling, security architecture, secure coding practices, testing coordination, vulnerability remediation, and vendor/cloud risk. Translate policy into controls, monitor Key Risk Indicators, deliver security artifacts to review boards, and drive risk reduction across product technology supply chains while partnering with Tech Leads, Business Architects, and risk teams.

Supports small to medium Agile technology projects within the PMO by auditing project artifacts, monitoring governance and compliance, tracking budgets and forecasts, maintaining project data in Clarity/CA PPM, and evaluating schedules, resources, risks, and project health. Facilitates Scrum ceremonies, manages backlogs, supports delivery estimates, resolves data discrepancies, coordinates stakeholders, processes change requests, and advises project managers on methodology and quality standards.

Retains and expands customer relationships while soliciting investment and insurance business. Advises customers on customized financial strategies, manages branch investment sales, coaches licensed bankers, conducts prospecting calls, prepares presentations, processes documentation, and maintains regulatory compliance. Requires travel between assigned branches and occasional overnight stays for training or recognition events.

Supports management and remediation of distressed commercial real estate, multifamily, and C&I loans. Conducts market research, re-underwrites credits, builds financial models, evaluates restructuring and recovery alternatives, and monitors workout strategies. Prepares credit approval memos, analyzes cash flow and collateral, reviews loan and collateral records, maintains files, and coordinates with borrowers, advisors, counsel, and internal stakeholders while ensuring regulatory compliance.

Leads complex commercial credit structuring, underwriting, portfolio risk oversight, and credit agreement negotiation for technology, media, and communications clients. Advises senior leaders and clients, monitors macroeconomic and industry risks, manages portfolio strategy, mentors junior credit professionals, and improves credit policies and processes while ensuring regulatory compliance.

Leads equipment finance capital markets syndication, including deal sourcing, structuring, client and investor relationship management, negotiations, documentation, and transaction execution. Builds institutional investor and syndication partner networks, advises clients on financing strategies, manages pipeline and fee-income growth, monitors market and regulatory developments, and coordinates internal leasing, credit, risk, and control teams. Represents the organization at industry events and contributes to strategic business expansion.

Senior relationship manager responsible for developing middle-market banking business in New Jersey, managing client relationships, originating loans and fee-generating opportunities, and coordinating internal product and credit teams. The role oversees deal flow, relationship expansion, financial analysis, credit monitoring, risk exposure, and compliance. Candidates need extensive commercial lending experience, strong credit and loan structuring expertise, analytical and negotiation skills, an established client network, and the ability to build trusted stakeholder relationships.

Supports the Investment Group Director in servicing brokerage and investment advisory clients. Responsibilities include client onboarding, account documentation, trade entry, asset transfers, regulatory compliance, license tracking, customer correspondence, record maintenance, appointment preparation, business development support, and resolving client or processing issues.

Review daily fraud detection reports, investigate suspicious check and transaction activity, make real-time risk-based decisions, document case findings, respond to branch/customer fraud inquiries, collaborate with internal teams and vendors, and contribute to fraud trend analysis and system enhancements to prevent losses and ensure regulatory compliance.

Supports equipment finance credit operations by entering and verifying commercial lease and loan applications, reviewing documentation, conducting credit, fraud, compliance, and regulatory screenings, researching public records, documenting findings, and escalating discrepancies. Provides administrative, reporting, and project support to the Credit team while maintaining confidentiality, accuracy, regulatory compliance, and effective stakeholder communication.

Administer and support financial systems (Blackline, Oracle Cloud EPM, Prologue, Fintrac), manage users and security, assist reconciliations, forecasting, month-end close, maintain documentation, and liaise between Finance and IT.