Jobs at Fiverr

Own freelancer activation business targets across acquisition, onboarding, vetting, quality, and trust. Track performance, identify growth opportunities, and drive cross-functional initiatives with Product, Data, and Marketing. Conduct competitive research, build data-driven models, use Excel and AI tools to analyze metrics, optimize processes, and report findings. Manage stakeholders, make independent decisions, and execute strategic initiatives from concept through measurable business impact.

Build and operate production AI systems that transform unstructured data into structured marketplace signals. Responsibilities include developing LLM pipelines, large-scale batch and real-time processing, retrieval and serving layers, model evaluation, agentic workflows, monitoring, cost and latency optimization, and failure handling. The role requires strong production systems experience, scalable data architecture skills, practical LLM experience, and the ability to design systems and collaborate with product and data teams.

Lead onboarding and continuous training for Customer Success Managers and Customer Care agents. Develop and maintain knowledge-base content, training materials, and best-practice guides; manage LMS learning journeys; analyze training effectiveness; and recommend improvements using performance data and feedback. The role also supports product enablement, research, instructional design, and AI-assisted content creation while ensuring accurate, empathetic, human-led training delivery.

Build and operate scalable backend products, modules, data pipelines, and services from design through production. Own API design, data modeling, performance, reliability, and observability, participate in on-call rotations, and contribute to frontend and adjacent work. The role also involves using AI coding tools and may include designing AI-powered product features.

Owns brand and marketing design projects end to end, translating business goals, campaigns, and product messaging into compelling visual stories. Collaborates independently with Growth, Brand, Leadership, and Product stakeholders, manages competing priorities, and maintains and evolves brand guidelines. The role requires strong typography, layout, composition, strategic thinking, communication, and hands-on familiarity with AI and emerging design tools.

Leads Trust & Safety content moderation operations, including cross-functional initiatives, moderation technology and vendor integrations, workflow improvements, incident response, and operational measurement. Translates policy and platform-integrity challenges into scalable processes, tooling requirements, enforcement logic, and implementation plans. Partners with Product, Engineering, Data, Legal, Policy, Customer Care, QA, Training, and external vendors to improve moderation accuracy, efficiency, and user impact.

Lead financial systems projects by translating finance requirements into technical implementation plans. Configure and customize NetSuite, develop Workato integrations, automate billing, revenue recognition, and procurement workflows, troubleshoot application issues, document scalable processes, and advise Finance stakeholders on automation and enhancements within a SOX-compliant environment.

Create engaging, brand-aligned visual content for Fiverr’s social media, digital campaigns, and community initiatives. Develop creative concepts, static posts, animations, and short-form videos while collaborating with Brand, Marketing, Video, Content, and Fiverr Pro teams. Maintain visual consistency, explore creative technologies and trends, and manage multiple projects in a fast-paced environment.

Lead procurement strategy and sourcing, manage high-value contract negotiations, optimize budgets and supplier relationships, improve procurement processes, partner with Finance, Legal, IT, and operations to drive cost efficiencies and procurement continuity.

Own the freelancer experience at Fiverr, leading a cross-functional team to improve matching quality, develop roadmaps, and drive product innovation for freelancers.

Lead the chatbot roadmap and sprints, translate company strategy into actionable chatbot improvements, mentor team members in prompting, analyze performance KPIs to optimize AI customer solutions, and manage stakeholder communication to ensure aligned delivery.

Lead design and operation of cloud-first workplace infrastructure: own Okta identity lifecycles, manage Jamf Pro for Apple endpoints, administer core SaaS via APIs, implement AI-driven automation and AIOps, and partner on zero-trust security and compliance (SOC2/ISO 27001).