Jobs at First Resonance

Hunt and close SMB and mid-market hardtech manufacturing customers through full-cycle outbound sales. Build pipeline, run discovery and technical demos, negotiate and close five-figure to low-six-figure ARR deals, then own onboarding, adoption, renewal, and expansion through the first year. Maintain accurate CRM and forecasting, use MEDDPICC qualification, and provide customer and competitive insights to product, marketing, and leadership.

Own customer integrations from discovery through production operation. Translate manufacturing and IT processes into reliable architectures, build or direct implementation, manage go-live, and ensure monitoring, retries, reconciliation, auditability, and incident response. Create reusable connectors, documentation, and reference architectures while identifying API and platform improvements. Collaborate with customers, engineering, product, sales, customer success, and integration partners.

Deploys to customer sites as a technical software expert, implementing and enhancing ION, diagnosing production issues, building custom web applications, processing large-scale data, and delivering end-to-end solutions. The role requires close customer collaboration, scalable full-stack development, ownership of high-stakes projects, and feedback-driven product improvement. Travel to customer sites may reach 40%.

Build and operate production-grade data pipelines and products for manufacturing customers. Lead discovery, architecture, implementation, testing, deployment, documentation, and operational handoff. Model manufacturing data, ensure data quality and observability, and create reusable pipelines and analytics products. Work directly with customer data, manufacturing, IT, product, and engineering teams to solve ambiguous operational problems and deliver reliable solutions.

Leads and scales the Forward Deployed Engineering function by hiring and coaching engineers, managing complex customer deployment portfolios, setting technical and delivery standards, handling critical escalations, and connecting deployments to adoption and revenue. Partners with Sales, Customer Success, Product, and Engineering to improve repeatability, productize customer solutions, and build scalable tooling and operating processes.

Lead supply chain and inventory product strategy, design and ship features for procurement, inventory, traceability, and BOM/MRP sync. Work closely with engineers and factory teams to prototype, run data queries, push code, conduct field research, and measure product impact to solve manufacturing supply chain bottlenecks.

Lead design and delivery of production-ready AI systems within the ION Factory OS, ship AI-driven and core product features, architect scalable cloud-native systems and ML pipelines, implement RAG and MCP integrations, collaborate with product and data teams, ensure reliability and scalability, and mentor junior engineers.

Lead full-stack feature development using AI-augmented workflows. Build APIs and Postgres data models, design GraphQL schemas, maintain AWS infrastructure, drive testing (Pytest, Jest), write technical designs, and promote AI tooling adoption.

The Forward Deployed Software Engineer builds custom solutions and collaborates with customers to address technical challenges in manufacturing and operations.

The Forward Deployed Software Engineer will solve customer challenges by developing software solutions, collaborating with stakeholders, and ensuring high customer satisfaction.

Own full sales cycle for complex, multi-million dollar hardtech and industrial deals. Translate engineering requirements into business value for C-suite and engineering leaders, navigate procurement and regulatory processes, drive technical validation, feed market intelligence to product teams, and consistently exceed sales targets using sales tools and stakeholder influence.