Teams at First Resonance

Hunt and close SMB and mid-market hardtech manufacturing customers through full-cycle outbound sales. Build pipeline, run discovery and technical demos, negotiate and close five-figure to low-six-figure ARR deals, then own onboarding, adoption, renewal, and expansion through the first year. Maintain accurate CRM and forecasting, use MEDDPICC qualification, and provide customer and competitive insights to product, marketing, and leadership.

Own customer integrations from discovery through production operation. Translate manufacturing and IT processes into reliable architectures, build or direct implementation, manage go-live, and ensure monitoring, retries, reconciliation, auditability, and incident response. Create reusable connectors, documentation, and reference architectures while identifying API and platform improvements. Collaborate with customers, engineering, product, sales, customer success, and integration partners.

Deploys to customer sites as a technical software expert, implementing and enhancing ION, diagnosing production issues, building custom web applications, processing large-scale data, and delivering end-to-end solutions. The role requires close customer collaboration, scalable full-stack development, ownership of high-stakes projects, and feedback-driven product improvement. Travel to customer sites may reach 40%.