Jobs at First Focus

Responsible for designing, developing, and maintaining IT systems; resolving technical issues, integrating systems, and data migration.

The role involves leading technical delivery of infrastructure projects, including email migrations and server builds, while ensuring client communication and documentation are thorough.

Support and execute marketing campaigns across digital channels, social media, events and customer engagement. Create content, assist event/webinar delivery, manage CRM tasks in HubSpot, produce assets with Canva and AI tools, coordinate with Sales and Client Services, and help improve audience communications.

Own and support private cloud environments (Nutanix AHV), act as second-level escalation for US service desk, manage Juniper networking, support Azure/AWS hybrid workloads, drive monitoring/automation/documentation improvements, and perform night-shift handovers aligned to US business hours.

Manage cloud, infrastructure, and technology projects end-to-end: planning, scheduling, stakeholder communication, resource coordination, risk and budget management, milestone billing, reporting, and continuous improvement using AI and automation to improve delivery and client outcomes.

This role involves acting as a trusted advisor and account manager for enterprise clients, guiding them in IT strategy, infrastructure, and security, while shaping client relationships and improving processes.

As a Lead Software Engineer, you'll design and develop AI and automation solutions, ensuring high-quality standards and operational readiness while leading the team in technical matters.

As a Lead Software Engineer, you'll design and support AI and automation products, transforming prototypes into operational systems and ensuring software quality and stability.

Lead consultative sales for managed AI, IT, cloud, cyber and professional services to SMB/mid-market clients. Qualify opportunities, run executive discovery, shape solutions, write proposals, close deals, and ensure clean handovers to delivery teams to create recurring revenue.

Serve as a trusted advisor to clients, identifying AI, automation and collaboration opportunities, building roadmaps and business cases, facilitating workshops, driving adoption, and tracking measurable productivity outcomes using Microsoft 365 and modern workplace technologies.

Integrate newly acquired client environments into First Focus systems by performing technical discovery, deploying MSP tools (RMM, AV, monitoring, backup, patching), documenting in IT Glue, importing credentials into PasswordState, supporting Go-Live readiness, removing legacy tools, and handing over to Service Delivery with secure, visible, and supported systems.

Lead customer experience strategy by turning feedback and operational data into prioritized improvements. Map journeys, drive initiatives with delivery teams, coach staff, report insights, and champion a customer-first culture to deliver an easy, fast, consistent, and well-informed experience.

Lead ANZ new-business sales for SMB-focused managed AI & IT services. Coach a small sales team, improve conversion and forecasting, protect customer fit, align Sales, Marketing and Solution Consulting, and drive net new recurring revenue and pipeline quality while staying hands-on with key deals.

End-to-end internal IT recruiter based in Auckland responsible for running role kickoffs, drafting ads, sourcing and screening candidates for technical and values fit, coordinating interviews, managing offers and candidate experience, and improving hiring processes. Works closely with hiring managers to clarify briefs and provide market advice in a fast-paced, collaborative team environment.

The role focuses on managing customer communication and social engagement during brand transitions, ensuring clarity and trust for customers through various platforms.

The role focuses on optimizing website structures and user experience to improve inbound lead conversion for acquired companies, transforming digital experiences.

Design, build, and maintain enterprise data warehouses and lakehouse solutions. Develop scalable batch and streaming ETL/ELT pipelines, data models, integrations, and Power BI reporting. Ensure data quality, governance, security, and performance. Collaborate with stakeholders, participate in solution design, code reviews, and Agile delivery, and contribute to application development and automation.

The FP&A Analyst will manage financial reporting, including monthly management packs and forecasts, while analyzing performance across business units and improving reporting processes.

Record journal entries, run month/quarter/year-end close, prepare balance sheet and expense reconciliations, support external audits, analyze expense variances, drive process improvements, and collaborate with internal and external stakeholders within a multi-entity US finance team.

Create accurate client invoices, convert sales orders into ConnectWise tickets/projects, maintain billing agreements, handle invoice queries, issue credit memos, collect payments, manage billing ticket board, keep billing records current, and coordinate with other departments to resolve billing issues.