Jobs at First Focus

Serve as a trusted advisor and Technical Account Manager for SMB and mid-market clients, shaping IT strategy, infrastructure, security, and technology roadmaps. Build deep client relationships, identify improvement opportunities, coordinate delivery teams, manage CRM/forecasting/reporting, and drive client retention, growth, and measurable outcomes.

Own and support private cloud environments (Nutanix AHV), act as second-level escalation for US service desk, manage Juniper networking, support Azure/AWS hybrid workloads, drive monitoring/automation/documentation improvements, and perform night-shift handovers aligned to US business hours.

Support US-based clients' Microsoft and virtualised enterprise infrastructure. Troubleshoot advanced cloud, networking and virtualization issues; administer Microsoft 365, Azure, Windows Server; manage identity services; develop PowerShell automation; mentor engineers; create documentation; participate in on-call rotation and technical consultations.

Serve as a trusted advisor to clients, identifying AI, automation and collaboration opportunities, building roadmaps and business cases, facilitating workshops, driving adoption, and tracking measurable productivity outcomes using Microsoft 365 and modern workplace technologies.

Provide technical support for Microsoft AD, Azure, Microsoft 365 and Exchange environments; troubleshoot desktops, servers, firewalls and networks; work with cloud platforms (Azure, Entra, Hyper-V, Citrix, AWS); use ticketing systems; collaborate with senior engineers on projects and maintain secure, stable customer environments while building trusted relationships.

Source and engage Filipino IT infrastructure talent (primarily for US roles), build proactive talent pipelines, partner with hiring managers, manage candidate experience, and improve recruitment processes while supporting Australia and New Zealand as needed.

Lead consultative sales for managed AI, IT, cloud, cyber and professional services to SMB/mid-market clients. Qualify opportunities, run executive discovery, shape solutions, write proposals, close deals, and ensure clean handovers to delivery teams to create recurring revenue.

Lead customer experience strategy by turning feedback and operational data into prioritized improvements. Map journeys, drive initiatives with delivery teams, coach staff, report insights, and champion a customer-first culture to deliver an easy, fast, consistent, and well-informed experience.

Senior Laravel/PHP Developer to deliver and maintain Laravel applications across customer and internal projects. Build ERP/CRM features, design RESTful APIs and integrations, optimise MySQL/PostgreSQL, implement CI/CD, work with Docker and cloud platforms (AWS/Azure/GCP), use Laravel Filament for admin interfaces, explore AI-assisted features, participate in code reviews, and mentor other developers while influencing architecture and engineering standards.

End-to-end internal IT recruiter based in Auckland responsible for running role kickoffs, drafting ads, sourcing and screening candidates for technical and values fit, coordinating interviews, managing offers and candidate experience, and improving hiring processes. Works closely with hiring managers to clarify briefs and provide market advice in a fast-paced, collaborative team environment.

The role focuses on optimizing website structures and user experience to improve inbound lead conversion for acquired companies, transforming digital experiences.

Lead the New Zealand finance function, deliver monthly reporting, forecasting and cash management, provide commercial insight to senior leadership, manage financial integration of acquisitions, ensure NZ compliance, oversee treasury/payroll/AP/AR, strengthen controls, and build a scalable finance team.

Design, build, and maintain enterprise data warehouses and lakehouse solutions. Develop scalable batch and streaming ETL/ELT pipelines, data models, integrations, and Power BI reporting. Ensure data quality, governance, security, and performance. Collaborate with stakeholders, participate in solution design, code reviews, and Agile delivery, and contribute to application development and automation.

Create accurate client invoices, convert sales orders into ConnectWise tickets/projects, maintain billing agreements, handle invoice queries, issue credit memos, collect payments, manage billing ticket board, keep billing records current, and coordinate with other departments to resolve billing issues.

Record journal entries, run month/quarter/year-end close, prepare balance sheet and expense reconciliations, support external audits, analyze expense variances, drive process improvements, and collaborate with internal and external stakeholders within a multi-entity US finance team.

Responsible for designing, developing, and maintaining IT systems; resolving technical issues, integrating systems, and data migration.