Jobs at Firework

Own and grow a portfolio of enterprise accounts across brands and retailers. Manage the post-sale customer journey, including onboarding, adoption, integration, ROI measurement, renewals, expansions, and churn mitigation. Analyze customer and product data to provide strategic recommendations, lead executive business reviews, and demonstrate business impact. Serve as the customer voice internally while coordinating billing reviews, issue resolution, product feedback, and process improvements.

Provide technical expertise across pre- and post-sales for enterprise customers: translate requirements into scalable integration solutions, drive onboarding and product deployment, triage technical issues, create integration playbooks and documentation, and liaise with product and engineering to prioritize feature feedback and ensure successful launch and hand-off.

Own global monthly, quarterly, and annual GAAP close processes, consolidation, revenue recognition, technical accounting, financial reporting, audits, payroll accounting, finance administration, and accounting systems. Lead policy, controls, process improvements, automation, and financial data architecture while developing a lean accounting team and supporting scalable decision-making across a global technology company.

Seeking a skilled Sr. Backend Engineer to design and create new APIs, optimize SQL queries, improve engineering standards, and strategize new product ideas in a fast-paced environment.

The Staff Backend Engineer will develop scalable APIs, architect data models, mentor engineers, and improve engineering standards in a dynamic environment.

The Staff Frontend Software Engineer will lead the design and development of scalable user interfaces, influence technical strategies, mentor engineers, and collaborate across teams to enhance user experiences and product quality.

The Sr. Frontend Engineer will develop user interfaces, collaborate with stakeholders, improve engineering standards, and provide technical leadership.

The AI Livestream Specialist will design and execute livestream experiences using generative AI, managing collaborations and enhancing production quality while staying updated on trends.

Own full enterprise sales cycle for major brands and retailers: prospect, demo, negotiate, close, and expand accounts. Manage pipeline in Salesforce, deliver tailored presentations and proposals, collaborate cross-functionally to refine GTM processes and ensure exceptional customer experiences.

Build and own Firework's go-to-market systems and data infrastructure to generate enterprise leads end-to-end. Design CRM architecture, enrichment, scoring, routing, and automated outbound/inbound flows. Partner with Sales to define qualified leads, use AI tooling to prototype lead-gen automations, and continuously test and iterate to grow a qualified pipeline.

The role involves owning the full sales cycle for enterprise accounts, cultivating relationships, and exceeding sales targets in the Hong Kong and Greater China markets.

The AI Livestream Specialist will create engaging livestream experiences using AI technologies, manage content production, script writing, and quality assurance, while analyzing performance metrics to enhance audience engagement.

Firework seeks dynamic individuals passionate about connected commerce. Join a growing team to innovate in digital shopping experiences.

Own the full enterprise sales cycle for large brands and retailers in North America: prospect, qualify, demo, design solutions, negotiate, close, and expand accounts. Build executive relationships, deliver tailored presentations and proposals, and collaborate with Customer Success, Product, and Integration teams to ensure successful implementations and meet revenue targets.

Lead enterprise sales for a multi-product SaaS video commerce platform. Own full sales cycle from outbound prospecting to close, build account plans, drive multi-stakeholder conversations with C-levels, align cross-functional teams for integration and success, provide product/GTM feedback, track revenue and pipeline KPIs, and travel to clients and events (~30-40%).