Jobs at Finnair Oyj

Respond to customer inquiries through email and webforms, manage flight booking changes and cancellations in Amadeus and Salesforce, process refunds, and handle compensation claims. The role requires accurate, timely service aligned with airline policies, legal requirements, and service-level agreements, while contributing to continuous improvement and collaborating effectively with an international team.

Coordinates Safety and Security Management System activities across Technical Operations. The role manages hazard identification, risk assessments, Management of Change, safety assurance, investigations, corrective actions, trend monitoring, safety promotion, compliance, and stakeholder forums. It supports aircraft maintenance and continuing airworthiness activities, acts as the Technical Operations security focal point, and promotes evidence-based safety decisions without direct line management responsibility.