Jobs at Files.com

As a Customer Support Engineer, you will troubleshoot technical issues, engage with customers, identify bugs, and provide feedback to improve products, all while being backed by a responsive engineering team.

As an Account Executive, you will focus on new customer acquisition in B2B sales, conducting demos, forecasting, and working with the SDR team to close sales.

The Infrastructure Engineer will build internal tools, enhance product features, and support scaling the Files.com platform, including on-call responsibilities.

The Account Manager will focus on farming existing client relationships, selling SaaS products, conducting demos, and partnering with Customer Success to meet customer needs.

Own and execute expansion-focused commercial strategy for a small portfolio of strategic enterprise accounts. Build multi-threaded executive and technical relationships, lead deep discovery, develop account plans, negotiate complex expansion deals, and coordinate across Product, Engineering, Support, and Customer Success to drive measurable expansion, retention, and net revenue growth.

As a Recruiter at Files.com, you will source and engage candidates, manage the entire recruiting process, conduct structured interviews, and advocate for exceptional hires while championing diversity and inclusion.