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Files.com is a Managed File Transfer Automation Platform.
The Role
The Renewal Sales Manager will lead and manage the Account Management team while initially contributing to sales directly, focusing on SaaS subscriptions and customer solutions.
Summary Generated by Built In
📍 Location: Old Town Scottsdale, AZ (In-Office Only – Remote Work Not Allowed)
💼 Type: Full-time
💰 Compensation: Competitive salary + premium benefits
At Files.com, the Renewal Sales Manager isn’t a forecast-and-report supervisor. This role is about impact — staying embedded in the work, coaching Account Managers on live deals, and turning every renewal into a long-term win. You’ll lead the team that protects revenue, expands customer value, and ensures customers continue trusting Files.com as their mission-critical file orchestration platform.
Every renewal here is high-stakes. You and your team will work directly with Fortune 500s, global brands, and fast-scaling enterprises that depend on us for mission-critical workflows. Your leadership doesn’t just maintain accounts — it multiplies growth. By sharpening discovery, enforcing discipline, and coaching with precision, you’ll elevate Account Managers into consultative sellers who secure renewals, uncover expansion, and build lasting trust with executives.
This is hands-on leadership. You’ll diagnose skill gaps in real time, coach through live opportunities, and back your team with a product that ships fast and works flawlessly — no firefighting “known issues.” Along the way, you’ll sharpen your own craft and gain career-defining leadership experience that sets you up for Director and VP roles, here or anywhere in SaaS.
Who We Are
We’re Files.com, a founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.
We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.
Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.
What You’ll Actually Do
This isn’t a desk-and-reports role. As Renewal Sales Manager, your days are spent in the trenches with your Account Managers, sharpening their skills and elevating customer conversations.
- Coach on Real Deals: Listen to calls, review emails, and use in-flight deals to deliver precise, hands-on coaching that drives measurable rep improvement.
- Stay Fully Immersed: Maintain situational awareness of every rep’s pipeline and renewal stage. Step into deals when necessary to model best practices.
- Diagnose & Intervene Early: Spot performance issues quickly, identify root causes, and coach reps through tactical fixes that stick.
- Enforce CRM Discipline: Uphold accuracy and rigor in CRM hygiene, deal qualification, and pipeline management.
- Lead Structured Training: Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes.
- Guide Renewals & Expansions: Coach reps on deal progression, expansion opportunities, and renewal strategy that secures long-term contracts.
- Drive Urgency & Accountability: Set the tone daily with responsiveness, clarity, and a high-performance mindset.
What Success Looks Like
- Renewal rates are consistently strong — and expansion opportunities are realized, not missed.
- Customers walk away from renewal conversations with trust in Files.com’s value and confidence in our partnership.
- Account Managers grow into consultative sellers who lead with discovery, not discounts.
- Pipelines are clean, accurate, and reliable for forecasting.
- Underperformance is addressed quickly with coaching that produces real, measurable improvement.
- The team sells with confidence, backed by engineering and product teams that deliver solutions in days, not quarters.
- You’re building the next generation of senior Account Managers and future sales leaders.
Why This Role Is Different
- You’ll Lead Enterprise-Grade Renewal Conversations That Matter. Every renewal is high-stakes with global brands relying on us for mission-critical workflows.
- You’ll Build Consultative Sellers, Not Order Takers. Your team will master discovery and expansion, not just transactional negotiations.
- You’ll Master the Coaching Craft on Real Deals. You’ll diagnose skill gaps in real time and coach reps through live opportunities.
- You’ll Sell With Confidence, Backed by Engineering. No firefighting “known issues” — our product ships fast and works.
- Career-Defining Leadership Experience. You’ll refine your ability to run retention and expansion at scale, setting you up for Director and VP roles here or anywhere in SaaS.
Who Thrives in This Role
✅ You see yourself as a coach and builder of sellers, not just a manager
✅ You thrive on being in the weeds — listening to calls, reviewing deals, and giving sharp feedback
✅ You hold high standards for accuracy, urgency, and accountability
✅ You’re motivated by helping Account Managers grow into senior sales leaders
✅ You bring energy, discipline, and a consultative mindset every day
Perks & Benefits
🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in our Scottsdale office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more
Bottom Line: This isn’t a clipboard manager role. It’s a career-defining leadership opportunity where you’ll coach Account Managers, shape enterprise-grade renewal conversations, and fuel long-term growth for one of the most profitable SaaS companies in the industry — all from our Scottsdale HQ.
Top Skills
CRM
Customer Success
SaaS
Sales
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The Company
What We Do
Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations
Why Work With Us
At Files.com, we build technology so businesses can manage file transfer and security at scale. We are private equity backed, profitable, and lead our industry in terms of revenue per employee. This means that each and every team member is able to have a high degree of direct responsibility and impact.
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