Jobs at Fieldwire by Hilti

Manage a portfolio of mid-market and strategic SaaS customers, owning contract renewals, retention, revenue expansion, business reviews, and relationship growth. Partner with Construction Success and cross-functional teams to solve customer needs and deliver scalable engagement. Identify referrals and new opportunities while providing consultative, high-touch service. Success requires sales experience, strong communication and presentation skills, project coordination, organization, and a metrics-driven approach.

Own and evolve Fieldwire’s cloud infrastructure, production systems, deployment tooling, and automation. Responsibilities include infrastructure design, IaC, CI/CD, reliability and performance management, incident response, monitoring and observability, security, architectural leadership, cross-team collaboration, mentoring, and on-call participation.

The Chief of Staff partners with the VP of Finance and Operations to run leadership meetings, prepare executive materials, track decisions, and drive follow-through. The role owns strategic and ad-hoc projects, manages cross-functional programs, develops business narratives, supports finance and operations leaders, conducts analysis, and makes recommendations. It requires strong financial modeling, communication, presentation, program management, and SaaS business knowledge.

Lead global go-to-market strategies for Fieldwire’s enterprise construction technology products. Develop positioning, messaging, launch plans, sales enablement, market intelligence, customer research, thought leadership, and content. Support enterprise sales cycles and collaborate with Product, Sales, Customer Success, Demand Generation, and Field Marketing teams. The role focuses on construction technology, AI, BIM, and field productivity solutions for contractors and construction owners.

Own reporting and analytics for a core business function by building and maintaining Power BI dashboards, defining and governing KPIs, validating data quality, and providing decision-ready intelligence to business stakeholders. The role combines data from multiple systems, manages dashboard releases and documentation, investigates data issues, and supports reporting roadmap planning in a globally distributed team.

Drive new revenue for Fieldwire by managing inbound and outbound sales cycles across construction-industry accounts. Responsibilities include prospecting, lead follow-up, pipeline development, customer discovery, customized platform demonstrations, negotiation, closing deals, quota attainment, and collaboration with sales, solutions, pricing, and legal teams. The role also represents Fieldwire at industry events and webinars while building executive-level relationships and positioning construction software solutions.

Develop and deploy machine learning solutions for construction-site understanding using computer vision, multimodal AI, VLMs, LLMs, generative AI, RAG, and agent architectures. Curate high-quality datasets, optimize models for performance across hardware targets, and build production ML pipelines in the cloud. Own components from design through deployment and monitoring while collaborating in an agile team.

Design, build, maintain, and scale production backend services and integrations. Debug cross-service production issues, lead architecture and technical decisions, mentor engineers, improve engineering standards and tooling, release backward-compatible APIs, implement auto-scaling services, and architect real-time systems for syncing large data volumes.

Manage and optimize sales technology, including Salesforce Sales Cloud, Groove, and Dialpad. Improve sales processes, maintain data quality, analyze performance, generate actionable reports, support technology integrations, and train sales teams. Collaborate with Sales, Marketing, IT, and other product teams to enhance productivity, streamline operations, and scale effective sales practices.

Partner with GTM leaders to analyze revenue performance, build executive reporting and forecasts, support strategic investment decisions, and lead cross-functional initiatives to improve growth, productivity, retention, and operational efficiency.

Drive net-new revenue for SMB and mid-market construction accounts by building a 3x-quota pipeline from inbound and outbound prospecting, demoing Fieldwire, negotiating and closing deals (often >£20k ARR), and working with sales management and solutions specialists to meet monthly, quarterly, and annual quotas.

Build and maintain production backend services at scale, develop new features and integrations, debug production issues, ensure API backward compatibility, implement efficient auto-scaling, improve tooling and engineering standards, and participate in on-call rotation.

Lead Marketing Operations strategy and execution for a scaled B2B organization. Manage and optimize the martech stack (Marketo, Dreamdata, Salesforce), implement automations and data integrations, ensure data quality, build scalable processes, own funnel metrics and executive dashboards, and partner cross-functionally with RevOps, Sales, Finance, Product, and regional teams to drive measurement and growth.

The Customer Success Manager at Hilti will manage client accounts, provide training, and ensure effective integration of Fieldwire software in construction workflows, focusing on customer satisfaction and engagement.