Jobs at Fidelity Bank

Own the Bank’s 360 View CRM platform, including implementation, administration, configuration, reporting, automation, integrations, data integrity, and optimization. Partner with business teams, IT, and vendors to translate business needs into technical solutions, improve operational efficiency, enhance customer insights, and drive user adoption. Support enterprise business applications and contribute to process improvements across the organization.

Leads the bank’s infrastructure and technology operations, including network, cloud, endpoint, telecommunications, resilience, and service management. Oversees reliability, security, scalability, incident management, disaster recovery, vendors, compliance, technology roadmaps, and operational standards. Partners with business, security, and application leaders while managing and mentoring infrastructure, network, cloud, and endpoint engineering teams.

Leads the design, security, and management of on-premises, hybrid, and cloud infrastructure. Oversees virtualization, Windows servers, storage, networking, backup, disaster recovery, vulnerability management, patching, monitoring, and risk remediation. Ensures regulatory compliance, system availability, audit readiness, and cloud governance. Provides technical leadership to engineering staff, supports audits, handles major incident escalations, and leads infrastructure projects.

Supports HR operations by administering Paycom, maintaining employee records, generating reports, supporting compliance, coordinating vendors, and overseeing payroll and benefits administration. Provides HRIS end-user support, improves processes, protects data integrity, and delivers accurate, timely employee assistance.

Supports financial planning, reporting, forecasting, budgeting, financial modeling, regulatory reporting, and asset/liability management. Analyzes performance, variances, trends, ratios, business cases, and scenarios to guide leadership decisions. Maintains financial controls and data integrity, ensures regulatory compliance, collaborates with auditors and stakeholders, and improves finance processes through AI and automation.

Originates and processes mortgage applications by driving sales through business development, community engagement, and relationship-building. Coordinates with internal teams to ensure compliance, meet sales goals, cross-sell bank products, maintain records, and participate in sales initiatives while supporting strong customer service and team collaboration.

Originates residential mortgage loans focused on low- and moderate-income borrowers within the CRA assessment area. Builds relationships with community organizations, realtors, and government agencies, sources down-payment assistance, meets sales targets, coordinates with underwriting and processing teams, maintains records, ensures regulatory compliance (CRA, HMDA, ECOA), and cross-sells bank products.