Teams at Fidelity Bank

Originates and processes mortgage applications by driving sales through business development, community engagement, and relationship-building. Coordinates with internal teams to ensure compliance, meet sales goals, cross-sell bank products, maintain records, and participate in sales initiatives while supporting strong customer service and team collaboration.

Originates residential mortgage loans focused on low- and moderate-income borrowers within the CRA assessment area. Builds relationships with community organizations, realtors, and government agencies, sources down-payment assistance, meets sales targets, coordinates with underwriting and processing teams, maintains records, ensures regulatory compliance (CRA, HMDA, ECOA), and cross-sells bank products.

Support digital banking operations including card issuance, ATM and online banking maintenance, troubleshooting, and accurate recordkeeping. Coordinate with internal teams, assist business clients with treasury services, and ensure regulatory and compliance adherence while delivering excellent customer experiences.