Jobs at FICO

Provides technical support to employees by diagnosing, troubleshooting, prioritizing, documenting, and resolving hardware, software, operating system, networking, and account issues. Manages helpdesk tickets, escalates urgent incidents, routes requests to appropriate teams, meets service-level agreements, and supports Outlook, printers, antivirus, VPN, Active Directory, SCCM, RSA, and related technologies in a 24x7 rotating-shift environment.

Own the quality, safety, performance, and evaluation of AI-powered consumer features. Build prompt and model evaluation frameworks, regression suites, guardrails, PII redaction, prompt-injection defenses, and compliance controls. Develop analyst and QA tooling, optimize cost and latency, lead model upgrades and A/B tests, and evaluate fairness and bias. Partner with engineering, analytics, legal, compliance, and product stakeholders while contributing to Python and Java services in production.

Reviews AI-generated consumer credit conversations and summaries for accuracy, relevance, safety, and compliance. Maintains failure-mode taxonomies and labeled regression datasets, measures evaluator agreement, produces weekly quality reports, and uses SQL and BI dashboards to identify trends. Escalates issues to Legal, Compliance, and Trust & Safety, while partnering with Product, AI, and QA teams to improve review tooling, evaluation rubrics, sampling, and product releases.

Manages corporate communications for FICO’s software business, developing integrated PR strategies, media relations, executive thought leadership, press materials, and technology storytelling. Builds relationships with reporters, prepares executives for media engagements, monitors industry trends, analyzes earned media performance, and coordinates PR agency projects. The role requires translating complex technology into clear messages for business, technology, financial services, and mainstream media audiences.

Leads development and productionization of machine learning and Generative AI solutions. Builds Python data pipelines, develops and deploys models, manages monitoring and retraining, designs LLM prompts, runs experimentation, and measures business impact. Establishes ML engineering practices, leads code reviews, mentors team members, and partners with product, database engineering, and InfoSec teams to deliver secure solutions using sensitive consumer data.

Lead data engineering role responsible for administering SQL Server and Amazon Redshift, building Python ETL/ELT pipelines, developing data warehouse models, and preparing data for AI and ML applications. The role includes database performance tuning, AWS data platform security, workflow orchestration, CI/CD, production support, release management, and on-call ownership. Collaboration with product and marketing teams supports modernization of data environments and broader analytics adoption.

Performs data-driven compliance audits of FICO’s B2B analytic products and B2C platforms. Reviews models, data, transactions, processes, and controls; investigates anomalies; documents findings; tracks remediation; and supports compliance reporting. The role partners with engineering, product, data science, and legal teams while monitoring privacy, consumer protection, and regulatory requirements.

The Director, Analytics Presales leads solution design and technical discovery, partnering with sales and client success teams to enhance consumer lending solutions, communicate analytics value to clients, and support presales activities.

Designs and verifies software developed with AI coding agents for regulated, low-latency decisioning systems. Responsibilities include translating product ideas into proof-of-concepts, creating precise specifications and acceptance criteria, reviewing agent-generated code, maintaining tests and documentation, identifying recurring agent errors, improving engineering controls, and making architecture, risk, auditability, and human-oversight decisions.

Develop and oversee production software using agentic coding workflows. Translate product ideas into proof-of-concepts, specifications, acceptance criteria, and deployable code. Evaluate agent-generated output for correctness, architecture, maintainability, latency, auditability, and regulatory compliance. Maintain documentation and implement controls to prevent recurring agent failures. Collaborate with product and engineering teams on decisioning systems and establish rigorous testing and verification practices.

Lead software engineering in an agentic development environment, translating product ideas into proofs of concept, specifications, acceptance criteria, and production code. Evaluate and verify AI-generated output for correctness, architecture, maintainability, security, latency, auditability, and regulatory compliance. Improve agent workflows through documentation, testing, guardrails, verification loops, and systemic controls. Partner with product and engineering teams on mission-critical decisioning systems and determine appropriate boundaries for agent autonomy.

Own and grow strategic partnerships with MSPs, paytechs, fintechs, data providers, and resellers. Develop partner sales strategies, negotiate agreements, build joint FICO and AI solutions, forecast channel sales, manage pipelines, exceed quotas, and serve as the commercial owner throughout each partnership lifecycle. Collaborate with product, marketing, legal, finance, and strategy teams while representing FICO at customer and industry events.

Manage and grow a territory of US mortgage lenders to drive adoption and performance of FICO mortgage analytics. Execute executive-level consultative selling, develop account plans, onboard originators, monitor KPIs in CRM, identify upsell/cross-sell opportunities, handle escalations, present ROI, and represent FICO at industry events while tracking market and regulatory trends.

Own and grow the Accenture alliance in North America by creating joint value propositions and driving software ARR and CoE adoption. Manage end-to-end sales engagements, partner business planning, co-marketing, and pipeline alignment while collaborating with product, pre-sales, delivery, and Accenture teams. Build executive relationships, sell complex/multimillion-dollar solutions, and productize repeatable IP. Maintain deep product and market knowledge and travel as needed.

Drafts, reviews, negotiates, and interprets software, sales, service, procurement, subcontract, and nondisclosure agreements. Advises sales and business teams on RFPs, contract terms, liabilities, intellectual property, licensing, warranties, and risk approvals. Coordinates contract reviews across product, services, and finance teams, updates templates, and protects the company from unnecessary contractual exposure.

Leads solution campaign marketing for North American growth accounts, designing AI-first, multi-channel B2B campaigns that build awareness, generate qualified pipeline, and drive initial ARR. Owns campaign strategy, account journey and Pod handoffs, marketing-sourced pipeline targets, budget, messaging, events, and sales partnerships. Requires strong influence, demand-generation expertise, performance measurement, GenAI experience, and knowledge of complex technology selling environments.

Leads product strategy, roadmap execution, lifecycle management, and go-to-market support for FICO’s B2B credit scores and alternative data scoring products across ASPAC markets. Conducts market research, develops requirements, collaborates with data and technology partners, supports client and industry engagements, creates training materials, and ensures regulatory and compliance alignment.

Lead and expand a strategic enterprise account within the financial services sector. Build C-suite relationships, develop joint business plans, structure and negotiate complex multi-million-dollar SaaS deals, collaborate with internal teams on tailored solutions, advocate for client needs, and achieve sales and profitability targets. The role requires deep financial services knowledge, consultative enterprise sales expertise, strategic leadership, and travel of up to 50%.

Manages post-sale relationships with consumer lending clients, driving adoption, renewals, operational stability, and expansion of FICO Score solutions. Analyzes usage, revenue, and transactional data; addresses billing and compliance issues; coordinates cross-functional risk mitigation; communicates product enhancements; supports change management; and feeds client insights into the product roadmap.

Leads consultative B2B sales of FICO Score solutions to North American consumer lenders. Responsibilities include identifying opportunities, conducting discovery, positioning technical solutions, developing proposals and RFP responses, managing pipeline and forecasts, creating pricing and commercial strategies, negotiating contracts, supporting implementation, driving expansion, and representing FICO with executives and industry audiences.