Jobs at FICO

Design, implement, and support high-performance, low-latency B2B scoring services using Java, C++, Groovy, and Python. Lead AWS cloud architecture, DevOps, Docker, and Kubernetes initiatives; mentor engineers; collaborate with Analytics, Data, and Product teams; and deliver reliable, mission-critical software. Use AI coding assistants for development automation, testing, refactoring, documentation, and cross-language code generation.

Own royalty and revenue recognition analysis across credit reporting agencies and partners. Develop insights from complex financial and bureau data, automate quality checks and reconciliations, manage extraction and ETLA pipelines, and standardize analytical methods. Collaborate with Finance, Technology, and executive stakeholders on reporting initiatives, dashboards, ad hoc analysis, and recommendations. Review contracts affecting revenue reporting, identify trends and anomalies, manage confidential information, and lead analytical projects.

Serve as the Salesforce and Conga CLM subject-matter expert for Legal: gather requirements, design and configure CLM and Sales Cloud solutions, manage backlog, support users, run testing and deployments, partner with cross-functional teams, and evaluate AI legal-intelligence integrations. Act as first-line support and work within agile delivery using Gearset, DemandTools, Jira, and CI/CD processes.

Design, build, and operate secure, scalable Java microservices for a high-traffic consumer platform. Develop production LLM features using RAG, agentic workflows, and tool-use patterns. Lead design discussions and code reviews, improve quality and testing, partner with product, security, and platform teams, and resolve performance and scalability issues. Deploy and operate services on AWS using Docker and Kubernetes while applying event-driven architecture, CI/CD, infrastructure as code, and automated testing.

Leads FICO’s global organic social media strategy for its software business, driving brand awareness, executive thought leadership, audience growth, engagement, traffic, leads, and pipeline. Owns channel planning, governance, content calendars, integrated campaigns, executive social programs, developer community presence, employee advocacy, AI-enabled content and social listening, and measurement frameworks. Partners with marketing, communications, SEO, paid media, sponsorship, product, and executive teams while reporting performance and KPIs to senior leadership.

Lead FICO’s AI engineering strategy and a high-performing team developing scalable, secure, and governed AI solutions. Drive LLM-powered decision automation, fraud detection, customer communication, and process optimization. Establish model evaluation, monitoring, governance, A/B testing, backtesting, and drift-detection practices while partnering with product, UX, and engineering stakeholders to deliver business-focused AI capabilities.

Design, implement, and support high-performance, low-latency B2B scoring services using Java, C++, Groovy, and Python. Contribute to architecture, DevOps, AWS infrastructure, Docker containerization, and Kubernetes operations. Mentor junior engineers, conduct code reviews, collaborate with Analytics, Data, and Product teams, and translate business requirements into reliable solutions. Use AI coding assistants for scaffolding, testing, refactoring, and documentation.

Leads strategic growth and market expansion for FICO Scores within auto finance, focusing on large depository lenders. Develops multi-year strategies, market segmentation, pricing, competitive positioning, and go-to-market plans. Builds executive relationships with lenders, dealers, and solution providers; advises senior leadership; resolves complex client and commercial challenges; and represents FICO through thought leadership, presentations, and industry events. Travel is required 25–30% of the time.

Leads fraud-domain pre-sales across Latin America, the Caribbean, and Brazil. Partners with clients to discover challenges, develop proposals, business cases, ROI studies, demonstrations, and executive presentations. Supports workshops, proof-of-concept engagements, negotiations, account planning, go-to-market strategy, and thought leadership. Applies expertise across transactional, identity, application, monitoring, KYC, internal, and first-party fraud while collaborating with sales and platform teams. Travel is required up to 50%.

Build and operate a production AI engine for root cause analysis. Responsibilities include vector database design, embedding and ingestion pipelines, RAG retrieval, prompt engineering, structured output validation, confidence calibration, LLM evaluation, tenant isolation, and monitoring of retrieval quality, cost, and latency. The role requires strong Python development with FastAPI and Pydantic, production LLM experience, and familiarity with semantic search, SRE observability, and cloud infrastructure.

Execute customer-facing technical tasks under guidance: configuration, integrations, environment setup, onboarding, first-response incident management, documentation, and reusable playbook creation. Contribute to knowledge sharing, feedback loops with product/support/engineering, and continuous skill development to enable reliable, repeatable customer solutions.

Support customer onboarding and deployments by configuring platforms, performing basic integrations, handling first-response incidents, documenting runbooks and templates, surfacing recurring issues, and collaborating with Product Support and Engineering under senior guidance.

Support customer onboarding, configuration, basic integrations and environment setup. Execute defined technical tasks, own first-response incidents for assigned accounts, create reusable templates and documentation, surface recurring issues, and participate in knowledge-sharing and peer reviews under guidance from senior engineers.

Manage and grow a territory of US mortgage lenders to drive adoption and performance of FICO mortgage analytics. Execute executive-level consultative selling, develop account plans, onboard originators, monitor KPIs in CRM, identify upsell/cross-sell opportunities, handle escalations, present ROI, and represent FICO at industry events while tracking market and regulatory trends.

The Senior DevOps Engineer will design and implement cloud solutions focusing on infrastructure strategies, CI/CD pipelines, observability, and security across Kubernetes environments.

The role focuses on driving sales of FICO's SaaS solutions in financial services, building relationships with enterprise clients, and collaborating internally to position solutions successfully.

The role involves building relationships with senior clients, presenting FICO's analytics platform, and managing sales targets within financial services.

Manage strategic partnerships and relationships with major credit bureaus, drive business development and revenue, handle contract administration and legal compliance, coordinate operational activities, prepare management reports and presentations, and serve as primary contact for internal and external stakeholders to ensure partner satisfaction.

Lead Salesforce administration and migration efforts, partner with stakeholders to translate requirements into scalable declarative solutions, enforce platform governance and data integrity, manage integrations and testing, and drive user adoption and enablement within an agile environment.

Leads FICO’s global travel and corporate card program across 30 countries. Responsibilities include strategy, KPI development, traveler experience, TMC and supplier management, sourcing and contract negotiations, policy optimization, cost savings, booking and card platform improvements, travel risk management, and executive-level stakeholder engagement. The role partners across Procurement, Finance, HR, Security, Legal, Risk, and other functions to drive adoption, compliance, innovation, and operational excellence.