Jobs at Fetch

Lead product design for Fetch’s Receipt & Rewards experience, connecting receipt capture, account linking, recognition, matching, and rewards. Define design strategy for complex, AI-enabled systems; improve usability, accessibility, trust, and experience quality; and balance user needs, data quality, business goals, and technical constraints. Partner with Product, Engineering, Research, and Data Science, drive cross-functional alignment, shape multi-quarter initiatives, and mentor designers.

Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.

Coordinates recruiting activities and serves as a primary candidate contact. Responsibilities include scheduling interviews, communicating logistics, supporting recruiters and hiring managers, managing interview-day execution, providing candidate guidance, answering HR-related questions, maintaining ATS processes, and ensuring timely, professional communication. The role also requires strong organization, discretion, follow-up, multitasking, and attention to detail.

Review user accounts and transactions to detect fraud using internal tools and SOPs. Make accurate, high-volume case decisions, escalate exceptions, meet productivity and quality KPIs, track time, and work weekends.

Lead Fetch’s U.S. benefits and wellness strategy, including healthcare, retirement, leave, accommodations, compliance, fiduciary governance, vendor management, analytics, and financial oversight. Build scalable infrastructure for a distributed workforce, advise executives on cost and coverage trade-offs, lead a benefits team, and partner with Total Rewards, Finance, Legal, Payroll, and People teams. Provide support on compensation strategy and escalations while ensuring transparent employee communications and strong regulatory controls.

Develops insight-led creative strategies, commercial narratives, pitches, positioning, packaging, and go-to-market plans for Fetch’s brand partners and platform capabilities. Partners with Sales, Product, Marketing, GTM, Creative, and Business Experience teams to create scalable offerings, lead workshops and executive presentations, build strategic frameworks, and mentor junior strategists. The role connects consumer insights, cultural trends, business priorities, and product capabilities to revenue-generating opportunities.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

Lead the strategy, roadmap, and lifecycle evolution of Fetch Play, expanding rewarded gaming into non-gaming apps. Own the user journey from discovery and installation through engagement, retention, and reward payout. Define KPIs, run experiments, develop personalization and native engagement mechanics, optimize reward economics, and manage fraud and attribution risks. Align Engineering, Design, Data, Marketing, Partnerships, and senior leaders while mentoring product managers and driving scalable consumer growth.

Leads analytical and scientific strategy for Fetch’s Play and Rewarded Apps businesses. Develops predictive and machine learning models, experimentation frameworks, causal analyses, feature pipelines, and measurement systems using Python and SQL. Partners with Product, Marketing, Engineering, and business leaders to improve monetization, engagement, retention, personalization, and marketplace outcomes. Translates complex findings into strategic recommendations, mentors data scientists and analysts, and establishes analytical best practices.

Design and operate scalable backend services, APIs, data pipelines, storage, and retrieval systems supporting Fetch’s agentic platform. Build context capabilities including ingestion, modeling, provenance, permissions, memory, evaluation, and low-latency serving. Establish reliability, observability, security, and cost controls while mentoring engineers and leading ambiguous technical designs through implementation and adoption.

Lead the long-term product experience strategy for Fetch’s Home, Search, Navigation, and Earnings surfaces. Define information architecture, navigation, interaction principles, design standards, and experimentation frameworks. Partner with Product, Engineering, Research, Analytics, and leadership to shape roadmaps, validate opportunities, improve measurable outcomes, and build customer trust. Lead hands-on design from vision through launch and iteration while mentoring designers and establishing reusable patterns, systems, and critique practices.

Lead analytical support for performance marketing by evaluating CAC, ROAS, LTV, conversion, retention, and acquisition efficiency. Conduct deep-dive analyses, experimentation, incrementality studies, and marketing measurement using SQL, Python, and visualization tools. Build scalable reporting frameworks, improve data quality, communicate insights to senior stakeholders, influence channel and budget decisions, and mentor junior analysts.

The Partner Director drives prospecting, complex sales cycles, proposals, and revenue growth for strategic restaurant partnerships. Responsibilities include executive relationship building, account expansion, forecasting, quota planning, Salesforce pipeline management, data-driven recommendations, AI-enabled sales process development, thought leadership, peer coaching, hiring involvement, and cross-functional collaboration. The role requires independently converting prospects into long-term partnerships and shaping scalable sales playbooks.

Own Fetch’s user-focused financial models, including LTV/CAC, acquisition, retention, forecasting, and unit economics. Build SQL-powered data infrastructure, investigate anomalies, and partner with Data to resolve issues. Support forecast cycles, answer Finance and Growth questions, surface strategic insights, and translate user economics into clear narratives for leadership and investors. The role requires strong financial modeling, FP&A, SQL, data analysis, communication, and independent problem-solving skills in a fast-paced environment.

Own complex sales cycles from prospecting through close, convert partners into strategic relationships, and grow accounts from initial tests to full partnerships. Develop proposals, forecasts, quota plans, and data-backed recommendations using AI tools. Build executive relationships, represent Fetch at industry events, maintain Salesforce pipelines, coach peers, create sales playbooks, collaborate cross-functionally, and contribute to hiring and team strategy.

The Director of Strategic Finance partners with Product and Data Science to manage points experimentation economics, including cost modeling, forecasting, ROI evaluation, budgeting, investment allocation, and variance analysis. The role owns the points economics narrative for leadership, supports executive and board reporting, builds financial frameworks, and provides analyses guiding product and growth decisions.

Manage and scale mobile app engagement campaigns from pipeline through launch, optimization, and ongoing performance management. Build operational processes, trackers, and operating rhythms; monitor campaign health and diagnose underperformance; coordinate Sales, Product, Tech, Implementation, and external partners; manage dependencies and issue resolution; and support advertiser activation, setup, MMP integrations, and launches.

Develop and deploy predictive and causal models for personalization, retention, monetization, and product strategy. Design experimentation and measurement frameworks, analyze user and marketing behavior, quantify business impact, and translate complex findings into strategic decisions. Collaborate with Product, Engineering, Marketing, and Data Product teams to build scalable data solutions. Mentor peers, promote rigorous model validation and governance, and apply Python, SQL, Snowflake, dbt, Airflow, Spark, and AWS to production-ready data science initiatives.

Own Fetch’s information security function, including vulnerability management, application security, incident response, forensics, security architecture, GRC, compliance, third-party risk, AI governance, and security awareness. Serve as incident commander and senior technical authority, mature the security program, lead audits and executive reporting, manage security risks, and hire and develop the Security Engineering team.

Own and build Fetch’s U.S. tax function across federal, state, local, direct, and indirect taxes. Establish tax policies, processes, controls, systems, calendars, and governance; oversee tax provisions, compliance, audits, notices, and tax planning. Partner with Accounting, Finance, Legal, and business teams on product, revenue, and transaction tax implications. Manage external advisors and tax technology while developing scalable internal capabilities for a high-growth technology business.