Teams at Fetch

Lead product design for Fetch’s Receipt & Rewards experience, connecting receipt capture, account linking, recognition, matching, and rewards. Define design strategy for complex, AI-enabled systems; improve usability, accessibility, trust, and experience quality; and balance user needs, data quality, business goals, and technical constraints. Partner with Product, Engineering, Research, and Data Science, drive cross-functional alignment, shape multi-quarter initiatives, and mentor designers.

Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.

Coordinates recruiting activities and serves as a primary candidate contact. Responsibilities include scheduling interviews, communicating logistics, supporting recruiters and hiring managers, managing interview-day execution, providing candidate guidance, answering HR-related questions, maintaining ATS processes, and ensuring timely, professional communication. The role also requires strong organization, discretion, follow-up, multitasking, and attention to detail.