Teams at Fay Servicing, LLC

Originates business-purpose loans for real estate investors, including DSCR rental, bridge, fix-and-flip, and private lending products. Engages provided, referral, and self-generated leads; assesses borrower needs; explains loan structures; manages the sales pipeline; builds referral relationships; and maintains compliance with applicable policies. The role operates in a call center environment and uses CRM, loan origination, and customer contact technologies.

Administers the Learning Management System, including curriculum configuration, course deployment, learner enrollment, troubleshooting, reporting, and data reconciliation with UKG and Active Directory. Supports learning program design and implementation through training coordination, logistics, learning aids, surveys, and enrollment administration. Collects, analyzes, and reports learning metrics while assisting with communications, process improvement, and program operations.

Perform in-depth assessments of complex and high-risk loan accounts, identify risks, recommend and implement resolution strategies, manage account status, prepare records and reports, and coordinate with internal and external stakeholders to ensure compliance and optimize loan performance.