Teams at Fay Servicing, LLC

Manages audit and review requests from investors, clients, counterparties, and rating agencies. Responsibilities include assigning requests, tracking deadlines, reviewing departmental responses, compiling documentation, managing recurring reporting deliverables, and preparing materials for SVP approval. Provides administrative support to the Legal Department and General Counsel while maintaining professional communication with internal and external stakeholders.

Manages relationships with an assigned portfolio of institutional investors, developing retention and growth strategies, increasing service volumes, upselling, and supporting new client acquisition. Leads client engagement, resolves issues, coordinates cross-functional teams, and delivers data-backed portfolio performance insights. The role requires mortgage servicing expertise, strategic planning, strong communication, leadership by influence, financial and technical aptitude, and effective management of client satisfaction and revenue growth.

Reviews documentation and analyzes special loan accounts, including defaults, modifications, and unconventional loan products. Assesses account status and risks, supports resolution decisions, collaborates with cross-functional teams, and ensures compliance with regulatory requirements and company policies.