Teams at FareHarbor

Own the strategy, roadmap, adoption, migration, monetization, and outcomes for FareHarbor Desk, a reseller platform serving concierge desks, DMCs, affiliates, and high-volume partners. Lead discovery, segmentation, prioritization, product analytics, and cross-functional delivery across booking, inventory, itineraries, payments, commissions, reporting, and integrations. Partner with Engineering, Design, Commercial, Sales, Support, Onboarding, and Finance to improve workflows, align stakeholders, support go-to-market execution, and drive bookings, retention, revenue, and operational efficiency.

Leads a team of 7–10 Enterprise Account Managers serving strategic B2B clients. Oversees coaching, retention, renewals, expansion, escalations, client health, service-level execution, and account planning. Partners cross-functionally with Product, Sales, Support, Finance, Legal, Marketing, Connectivity, and Operations to resolve issues and improve client value. Uses client, revenue, engagement, and operational data to prioritize work, improve team performance, and reduce churn.

Leads a team of 8+ account managers serving mid-market clients. Responsibilities include coaching, performance management, retention and expansion strategy, client escalations, workflow optimization, data-driven trend analysis, resource allocation, cross-functional collaboration, and stakeholder communication. The role focuses on scalable client success, operational excellence, product adoption, and revenue growth across a large portfolio of customer relationships.