Jobs at Fanatics

Lead the design, development, testing, deployment, and maintenance of scalable promotions and rewards software. Guide engineering teams, make architecture and technical trade-off decisions, troubleshoot production issues, improve operational excellence, conduct code reviews, mentor engineers, and influence engineering best practices. Collaborate with product leaders and stakeholders while participating in planning, documentation, and on-call support. Occasional travel to offices, conferences, events, meetings, and team-building activities is required.

Leads Fanatics Betting & Gaming’s customer experience function, managing team leads, operations specialists, and agents. Translates customer insights and performance data into recommendations, process improvements, resourcing strategies, and cross-functional initiatives. Establishes support policies, coaches managers, resolves critical issues, supports recruiting and succession planning, and partners with product, engineering, marketing, and business leaders to improve customer satisfaction and operational efficiency. Occasional travel to offices, conferences, events, and team activities is required.

Own and deliver platform engineering projects across cloud infrastructure, Kubernetes, CI/CD, GitOps, and internal developer tooling. Improve reliability, scalability, observability, automation, cloud cost efficiency, and developer productivity. Partner with application and security teams, support incident response and on-call rotations, and mentor junior engineers.

Design, build, and operate high-throughput distributed systems for a real-money prediction and trading platform. Own Kafka-based event pipelines, low-latency data processing, scalability, reliability, and production issue resolution. Partner with product and engineering leadership on architecture and domain decisions, identify performance risks, and improve engineering standards through design documentation and code reviews.

Manages forecasting, financial modeling, monthly P&L reviews, month-end close support, performance reporting, KPI tracking, and strategic analyses for the Fanatics Ecosystem. Partners with business leads, Accounting, FP&A, and Analytics to provide actionable financial insights and recommendations. Prepares leadership materials, maintains recurring financial processes, and improves workflow efficiency through automation and AI-enabled tools.

Implements Python ingestion pipelines and Airflow DAGs, writes tests and documentation, supports data security, governance, reverse ETL, pipeline monitoring, and incident response. Collaborates with senior engineers and internal stakeholders to resolve data integrity issues, clarify requirements, review code, and apply data engineering best practices. This entry-level role provides mentorship and development toward independent ownership.

Own analytical foundations for Customer Operations across Support, Fraud, Payments, and Workforce Management. Build and optimize SQL pipelines, dashboards, automated reporting, data-quality checks, alerts, and AI performance tracking. Translate complex analysis into actionable recommendations, present findings to senior leaders, and manage cross-functional projects from problem definition through execution. The role requires strong stakeholder communication, strategic storytelling, and comfort working in a fast-paced, ambiguous sports betting and iGaming environment.

Manage daily treasury operations for a CFTC- and NFA-regulated prediction markets platform. Responsibilities include customer funds segregation and secured amount calculations, account reconciliations, collateral and margin verification, cash positioning, payments, regulatory reporting support, control documentation, discrepancy resolution, and treasury automation oversight. The role collaborates with Compliance, Accounting, Risk, and Operations to maintain accurate, timely, audit-ready processes.

Leads sportsbook and casino customer experience operations, managing customer support teams and improving service quality. Uses customer insights, performance data, and analytics to identify root causes, optimize staffing and team performance, establish policies, and drive scalable improvements. Partners with product, engineering, marketing, and operations leaders on cross-functional initiatives, translates feedback into solutions, coaches managers, recruits staff, resolves escalations, and ensures regulatory compliance.

Lead architecture and hands-on development of partner onboarding systems, APIs, account linking, identity integrations, and loyalty platforms. Build scalable distributed systems, establish engineering standards, improve developer experience, collaborate with internal teams and external partners, and mentor engineers across Fanatics Core.

Develops data-driven insights and recommendations for Sportsbook and Casino commercial strategy. Partners with stakeholders, analyzes player behavior, collaborates on scalable iGaming solutions, and contributes to automated personalization and promotion engines. The role also involves building and validating machine learning models, applying statistical experimentation, and exploring Generative AI opportunities.

Leads Fanatics Betting & Gaming’s customer experience function, managing customer support teams and improving customer satisfaction. Translates customer insights and operational data into strategic recommendations, establishes support policies, coaches leaders, recruits staff, and drives cross-functional initiatives with product, operations, marketing, and engineering. Oversees issue resolution, regulatory compliance, resource planning, performance improvement, executive communication, and long-term organizational development. Occasional travel is required.

Leads integrated brand marketing strategy and full-funnel campaigns for the Fanatics App. Develops cross-channel initiatives, manages brand budgets, coordinates cross-functional stakeholders, uses customer and market insights to optimize performance, and presents recommendations to executives. Partners across Product, Growth, Loyalty, Creative, Communications, Analytics, and Commercial teams to drive awareness, engagement, customer adoption, and lifetime value while ensuring consistent brand stewardship.

Lead platform engineering strategy and hands-on delivery across highly available cloud infrastructure, CI/CD, developer tooling, security, observability, and incident management. Establish standards for AI-assisted software development, validate AI-generated code, measure productivity and quality, and influence engineering, product, and quantitative teams. Mentor engineers and drive cross-team initiatives focused on scalability, resilience, compliance, and operational excellence.

Analyzes sports and betting data, develops and tests mathematical models for pricing and risk management, and supports sports trading decisions. Responsibilities include sourcing and cleaning large datasets, identifying trends and correlations, automating analytical processes with programming, collaborating with quants, traders, engineers, and product managers, documenting methodologies, and staying current with quantitative analysis and betting markets.

Administer and enhance Okta identity systems, including SSO, MFA, lifecycle management, RBAC, and Zero Trust capabilities. Automate onboarding, offboarding, and access governance using Okta Workflows, APIs, and scripting. Manage SaaS platform integrations, participate in incident response and on-call support, document technical standards and runbooks, and contribute to enterprise systems roadmaps while collaborating with InfoSec, HRIS, and business teams.

Design, build, operate, and scale production-grade Go services and APIs, with supporting TypeScript and React front ends. Own technical designs, lead architecture and code reviews, mentor engineers, improve reliability and performance, participate in on-call operations, and drive projects across teams. Collaborate with product, design, and business stakeholders to shape platform roadmaps and engineering standards for Fanatics’ loyalty, identity, and shared-platform ecosystem.

Make markets and manage risk across sports and financial prediction contracts. Develop real-time pricing models, productionize automated trading strategies, monitor exposures and model performance, identify market-taking opportunities, manage forecasting and P&L reporting, and collaborate with quant, product, engineering, and compliance teams to launch new markets. Mentor junior traders and help establish trading desk processes.

Lead sportsbook acquisition strategy and optimization across the customer funnel, from awareness through day 14. Own cohort growth, customer value, incentives, personalization, experimentation, forecasting, and executive reporting. Use behavioral data, cohort analysis, predictive models, LTV, and commercial analytics to improve acquisition ROI, retention, monetization, and NGR. Collaborate with CRM, Media, Promotions, Analytics, Product, VIP, and gaming teams to develop cross-sell and ecosystem strategies across sportsbook, casino, prediction markets, and free-to-play products.

Lead Fanatics ONE loyalty marketing programs, including campaign calendars, go-to-market plans, launch governance, cross-channel execution, campaign messaging, and marketing operations. Partner with Brand, CRM, Product, Commercial, Creative, Lifecycle, app, site, and partner teams to deliver coordinated member experiences. Measure campaign performance and use insights to improve engagement and future launches.