Jobs at Fanatics

Owns high-volume employee relations cases, including investigations, performance, conduct, attendance, grievances, and policy matters. Advises managers, applies employment law and HR policy, tracks case trends, escalates risks, and recommends preventative improvements. Partners with People leadership on workforce programs while maintaining consistent, fair, and commercially focused employee outcomes.

Own the vision and roadmap for Fanatics’ cross-business customer support ecosystem. Define shared customer support records, identity and loyalty taxonomies, data-sharing controls, agent context, and support metrics. Partner with product, engineering, data, operations, legal, compliance, and leadership teams to align priorities and deliver integrations across Commerce, Gaming, and Collectibles. The role requires autonomous problem discovery, requirements definition, and execution in a complex, regulated environment.

Own the prediction markets product roadmap from discovery through launch and iteration. Define success metrics, use data to prioritize opportunities, manage tradeoffs, and collaborate with engineering, design, data, growth, and commercial teams to deliver consumer-facing digital products.

Leads performance creative strategy for Fanatics Markets across paid social, app networks, CTV, affiliates, and lifecycle channels. Develops creative frameworks, briefs, testing agendas, audience insights, and performance readouts. Partners with Creative, Media, Analytics, CRM, Brand, and agency teams to optimize hooks, formats, offers, creators, and campaign assets. Builds a learning library and scales winning creative while ensuring compliance with responsible gaming standards.

Leads Fanatics’ marketing investment strategy, budget, and effectiveness program. Owns annual planning, quarterly reforecasting, brand-versus-performance allocations, return guardrails, marketing mix modeling, incrementality testing, metric standards, and executive reporting. Partners with Finance, Data Science, and Analytics, builds the investment and effectiveness team, and guides budget shifts using causal evidence, response curves, CAC, payback, and cohort value models.

Own VIP customer strategy and operations from planning through measurable execution. Partner with leadership to acquire, engage, and retain high-value customers; run concurrent analytical, strategic, partnership, and technical projects; build AI-enabled models, workflows, and analyses; and collaborate with Data, Product, Engineering, and Marketing in a regulated responsible-gaming environment.

Leads the Sportsbook Client engineering team, overseeing hiring, mentoring, delivery planning, architecture, reliability, observability, incident response, and Agile execution. Partners with product, design, and technical leadership to align roadmaps, improve processes, manage technical debt, and deliver scalable client applications. Participates in on-call support and occasional travel. Requires substantial software engineering and engineering management experience, with preferred expertise in backend services, distributed systems, cloud infrastructure, CI/CD, and event-driven architectures.

Administer and enhance Okta identity systems, including SSO, MFA, lifecycle management, RBAC, and Zero Trust capabilities. Automate onboarding, offboarding, and access governance using Okta Workflows, APIs, and scripting. Manage SaaS platform integrations, participate in incident response and on-call support, document technical standards and runbooks, and contribute to enterprise systems roadmaps while collaborating with InfoSec, HRIS, and business teams.

People Analyst responsible for recurring and ad hoc HR reporting, People Analytics dashboard maintenance, workforce metrics analysis, data preparation, quality validation, and privacy compliance. The role uses Oracle HCM, Snowflake, SQL, and visualization tools while supporting AI-enabled workflow improvements. It partners with People, IT, and Data teams to resolve discrepancies and communicate insights clearly to nontechnical stakeholders.

Supports CRM campaign execution, quality assurance, audience segmentation, calendar maintenance, lifecycle journey setup, reporting, and data validation across email, push, in-app, and inbox channels. Collaborates with marketing, loyalty, commercial, legal, and data teams to troubleshoot issues, maintain compliant audience lists, improve workflows, and deliver accurate, personalized customer communications.

Build and ship production-quality mobile features across Android and Kotlin Multiplatform layers. Develop Compose Multiplatform interfaces, shared business logic, and modular architectures using Kotlin, coroutines, flows, MVI, dependency injection, and KSP code generation. Collaborate with product, design, QA, and platform teams; conduct code reviews, support on-call operations, mentor junior engineers, and contribute to architecture and reliable multi-platform delivery.

Lead the architecture, development, testing, deployment, and refinement of scalable Android applications. Set engineering standards, drive complex technical initiatives, resolve incidents, conduct code reviews, improve quality and operational practices, and mentor engineers. Partner with product, design, and stakeholders to shape strategy and deliver high-impact mobile experiences. The role requires deep Kotlin and Android expertise, including MVI, Jetpack Compose, and scalable application architecture.

Leads architecture, development, testing, deployment, and technical direction for scalable client-facing backend systems. Establishes engineering standards, reviews designs and code, mentors engineers, coordinates multi-team projects, and improves reliability, observability, resilience, and incident response. Collaborates with product, design, and business stakeholders while participating in on-call support and occasional travel.

Lead strategy, vision, and execution for a critical sportsbook product area while managing multiple Product Managers. Build a high-performing product organization through coaching, talent development, and succession planning. Partner with Engineering, Design, Data, Trading, Commercial, Marketing, CRM, and Operations to deliver scalable, reliable, commercially impactful customer experiences. Drive experimentation, analytics, executive communication, prioritization, and cross-functional alignment across complex, high-traffic transactional systems.

Owns go-to-market strategy and execution for the Fanatics App, including product launches, marketing calendars, positioning, messaging, creative briefs, customer education, and cross-channel campaigns. Partners with Product, Commercial, Brand, CRM, and Creative teams to drive awareness, downloads, feature adoption, and engagement. Uses customer insights and performance data to improve campaigns, while building scalable GTM playbooks and ensuring launch readiness.

Own product strategy for customer-facing machine learning applications, driving acquisition, cross-sell, and engagement. Define ML product solutions, model-performance evaluation, probabilistic measurement, and experimentation practices. Partner with ML engineers, data scientists, commercial teams, and CRM stakeholders to translate technical concepts, make pragmatic product tradeoffs, and deliver data-driven consumer experiences at scale.

Lead the technical direction and delivery of Fanatics’ core platform, including AWS infrastructure, Kubernetes, CI/CD, observability, and developer tooling. Own complex multi-quarter initiatives, improve reliability and scalability, support incident response, establish engineering standards, mentor engineers, and partner across teams to deliver secure, high-performing cloud-native systems.

Lead Fanatics Core’s international market expansion programs from assessment through launch and stabilization. Translate regulatory and compliance requirements into technical plans, coordinate Engineering, Product, Legal, Compliance, Finance, Operations, vendors, and regulators, and build repeatable launch processes. Drive platform readiness for regional payments, data residency, localization, tax, and reporting. Establish launch criteria, cutover and hypercare plans, track KPIs, manage risks, communicate with executives, and mentor other technical program managers.

Design, build, operate, and scale production-grade Go services and APIs, with supporting TypeScript and React front ends. Own technical designs, lead architecture and code reviews, mentor engineers, improve reliability and performance, participate in on-call operations, and drive projects across teams. Collaborate with product, design, and business stakeholders to shape platform roadmaps and engineering standards for Fanatics’ loyalty, identity, and shared-platform ecosystem.

Manages sportsbook risk across pricing, liabilities, customer activity, and error detection. Leads operational shifts, assigns tasks, monitors betting and risk metrics, troubleshoots trading systems, tests sportsbook features, documents issues, and supports process improvements. Collaborates with Product, Engineering, Marketing, Commercial, and Operations teams to improve the betting experience. Requires flexible evening, weekend, and holiday scheduling and regular travel.