Jobs at Fanatics Commerce

Own revenue and gross margin planning, forecasting, financial modeling, and variance analysis. Partner with performance and brand marketing teams to evaluate spending, channel efficiency, marketing effectiveness, and investment tradeoffs. Build models connecting demand, merchandising, marketing, and sales outcomes to P&L results. Deliver reporting, business cases, and actionable insights while improving planning processes through automation, data analysis, and AI tools.

Manage end-to-end merchandise order programs for rights holders and corporate partners, including catalogues, product development, quotations, purchase orders, supplier coordination, branding, fulfillment, delivery, invoicing, and reconciliation. Serve as the primary stakeholder contact, resolve client and operational issues, support on-site partner events, and develop scalable processes as the program expands across sports partnerships.

Own adoption and growth of Fanatics Commerce’s internal AI platform. The role drives customer discovery, onboarding, activation, time-to-value, sustained usage, and business impact across teams. Responsibilities include identifying adoption barriers, validating AI opportunities, defining platform adoption metrics, shaping the roadmap with engineering and product partners, developing scalable adoption programs, and communicating progress and investment needs to senior leadership.

Leads global production-art operations for licensed sportswear and jerseys, overseeing production-ready artwork, color separations, embellishment specifications, quality control, samples, vendor files, and Buy Ready activities. Manages multidisciplinary teams and manufacturing partners while ensuring brand and league compliance, on-time delivery, cost efficiency, and product quality. Develops workflows, automation, AI-enabled tools, and performance metrics to improve production-art accuracy, productivity, and speed to market.

Leads end-to-end EU customer fulfillment from first mile through final mile across owned and third-party operations. The role manages 3PL performance, contracts, service levels, capacity planning, vendor selection, operational forecasting, and regional transformation. It drives improvements in delivery speed, cost, quality, and defect rates through cross-functional leadership, data, automation, AI-enabled insights, and continuous improvement. Based in Paris, the position leads teams and influences stakeholders across a matrixed European organization.

Owns end-to-end purchase order execution and delivery-risk management across vendors, sourcing programs, and product areas. Monitors orders from buy release through distribution center receipt, resolves complex exceptions, maintains accurate PO data, and coordinates with sourcing, planning, logistics, vendors, and distribution centers. Develops operational reporting, dashboards, process improvements, automation, and escalation standards while supporting KPI tracking and coaching analysts.

Leads global sourcing strategy for licensed apparel and merchandise, including supplier allocation, cost negotiations, capacity planning, vendor onboarding, compliance, quality, delivery, and scorecard management. Partners with merchandising, design, product development, planning, and operations teams. Builds and manages a high-performing sourcing team while optimizing supplier relationships, margins, processes, and international trade execution across Asia and South/Central America.

Build and manage personalized, behavior-driven CRM journeys, email, SMS, and push experiences using enterprise marketing platforms. Develop responsive templates, data models, audience segments, event integrations, and REST API connections. Troubleshoot journey and profile issues, run experimentation, and manage production releases through GitHub, CI/CD, Jira, and agile practices. Partner with marketers and technical stakeholders to translate business requirements into scalable CRM solutions.

Owns end-to-end development of personalized, behavior-driven CRM journeys across email, SMS, and push channels. Builds templates, audience data models, event integrations, APIs, and journey logic using enterprise marketing platforms. Troubleshoots delivery and data issues, manages testing and deployments through GitHub and CI/CD, and partners with marketers and technical teams in an agile environment. The role focuses on personalization, automation, customer engagement, and measurable conversion improvement.

Provides administrative and operational support across Merchandising, Product Development, and Design. Coordinates meetings, trackers, calendars, samples, reorders, licensing documentation, product data, and milestone approvals. Monitors work-in-progress, flags risks, supports product setup, and helps ensure accurate, timely product launches. The role manages multiple concurrent tasks in a fast-paced major-events environment while using digital tools, data, and AI-enabled insights to improve efficiency and execution.

Own the strategy, roadmap, governance, and scalable infrastructure for Fanatics Commerce’s AI platform control plane. Define capabilities for AI agent registration, configuration, deployment, lifecycle management, security, monitoring, observability, and policy enforcement. Partner with engineering, security, governance, legal, and business teams to establish platform standards, improve developer experience, and enable reliable production AI applications. Drive adoption, platform leverage, developer velocity, safety, and operational maturity while mentoring stakeholders and influencing decisions without formal authority.

Leads product strategy and execution for global fulfillment, distribution, warehouse management, and shipping technology. Oversees a team of Product Managers, drives WMS and global shipping platform roadmaps, manages multi-site transformation programs, and partners with Engineering, Supply Chain, Operations, Logistics, Finance, and executives. Responsibilities include carrier integrations, automation, robotics, micro-fulfillment, cross-border shipping, performance metrics, vendor decisions, business cases, and operational resilience across B2C and B2B networks.

Owns the product strategy, roadmap, and delivery for Fanatics Commerce’s made-to-order and embellishment platform. The role manages shop floor execution, work orders, routing, integrations, exception management, and operational visibility across manufacturing and fulfillment. Responsibilities include partnering with engineering, operations, ERP/WMS teams, vendors, and finance; leading platform modernization and migration; defining requirements and metrics; improving automation and AI capabilities; and scaling third-party decorator networks while protecting delivery performance.

Partners with leaders and employees to support workforce planning, employee relations, performance management, compensation reviews, talent development, organizational change, and employment-law compliance. Analyzes people metrics, investigates complex employee relations matters, coaches managers, develops HR solutions, and delivers reports, presentations, and training. The role also applies AI and digital tools to improve HR efficiency and decision-making.

Partners with business leaders on workforce planning, employee relations, performance management, compensation, talent development, organizational change, and employment-law compliance. Coaches managers and employees, investigates complex employee relations matters, analyzes people metrics, develops HR policies, and delivers reports, presentations, and training. Uses data, automation, and AI-enabled insights to improve HR outcomes while managing competing priorities in a fast-paced, onsite environment.

Own paid media campaigns across Google Search, Shopping, PMAX, Meta, Amazon, and other channels. Manage setup, optimization, budgets, spend pacing, testing, targeting, bidding, and creative performance. Analyze ROAS, CPA, CVR, revenue, and large datasets to make real-time decisions, especially around product launches, collectibles drops, and live sports events. Collaborate with product, analytics, and creative teams while introducing automation, AI-enabled insights, and scalable performance improvements.

Leads eCommerce marketing analytics and customer acquisition strategy across paid search, social, display, and affiliate channels. Translates complex data into recommendations for investment, attribution, forecasting, and channel performance. Oversees dashboards, experimentation, statistical analysis, bidding models, and scalable reporting infrastructure while partnering with marketing, data science, engineering, and senior leadership. Manages and mentors analysts and drives end-to-end analytical initiatives that improve profitability, customer experience, and marketing efficiency.

Leads the financial and supply chain systems engineering function, including ERP, order management, procurement, payment platforms, and integrations. Manages SDEs and systems analysts, owns the technology roadmap, drives AI adoption and automation, oversees vendors, releases, UAT, production support, controls, SOX readiness, and data integrity. Partners with Finance, Supply Chain, Operations, and senior leadership to deliver stable, scalable, AI-enabled systems and measurable productivity improvements.

Protect Fanatics’ global e-commerce and API platforms across CDN, WAF, DNS, and networking layers. Lead perimeter incident response, threat detection, traffic analysis, rule tuning, bot mitigation, automation, and on-call operations. Build SOAR workflows and AI/agentic capabilities with appropriate validation, access controls, audit logging, and safety guardrails. Collaborate with engineering, SRE, SOC, and infrastructure teams to improve reliability, observability, and edge security.

Leads multiple inbound or outbound distribution departments, managing managers, supervisors, staffing, scheduling, inventory flow, productivity, safety, quality, and operational performance. Drives process improvement, cost reduction, service-level achievement, and customer satisfaction through data analysis, automation, AI-enabled insights, and cross-functional collaboration. Develops leaders, maintains compliance, plans for peak demand, and ensures efficient execution in a high-volume warehouse environment.