Jobs at EXFO Inc.

Assemble and sub-assemble electronic and optical instruments according to established procedures. Perform functional tests, component enclosure, final quality checks, and troubleshooting with production teams. Support continuous manufacturing process improvement and prepare products for shipment. Basic electronic soldering and optical fiber fusion knowledge are assets; a soldering test is part of recruitment.

Coordinate planning, execution and logistics of multi-channel marketing campaigns. Manage timelines, deliverables, budgets, materials and shipping; collaborate with creative, digital and sales teams; maintain databases and tools; produce reports and dashboards; support brand visibility, demand generation and continuous improvement across territories.

Executive leader responsible for global R&D, manufacturing operations, supply chain, distribution, and customer service for EXFO’s Test & Measurement division. The role drives cloud and SaaS transformation, modernizes DevOps and software development, improves product delivery and industrialization, strengthens operational scalability and supply-chain resilience, and integrates R&D with manufacturing through shared governance, performance metrics, and continuous improvement.

Provide telephone, email, and remote technical support for EXFO test and measurement products. Diagnose customer issues using EXFO equipment, document activities in the ticketing system, validate software fixes, coordinate complex escalations, and occasionally deliver training. Requires knowledge of Windows and Linux, optical fiber, PON, Ethernet, testing methodologies, technical troubleshooting, clear communication, and periodic travel.

Develop and maintain automated test frameworks for APIs, microservices, web applications, integrations, and distributed systems. Integrate functional, regression, E2E, and performance testing into CI/CD pipelines. Build containerized test environments, analyze failures and performance bottlenecks, perform manual and exploratory testing, and collaborate with Product, Development, DevOps, and Support teams to improve product reliability.

Supports telecom sales by delivering technical presentations, software demonstrations, product trials, proof-of-concept evaluations, solution proposals, and RFP responses. Advises customers on network testing, automation, integrations, and telemetry requirements. Maintains technical relationships, supports product acceptance, provides competitive intelligence, and influences product roadmaps. Requires fiber-optic and protocol expertise, cloud and API knowledge, strong communication skills, and approximately 50% travel.

Designs and improves optical systems, test benches, calibration equipment, and optomechanical assembly processes for manufacturing and servicing optical test products. Performs measurement uncertainty analyses, qualification testing, documentation, troubleshooting, and continuous improvement. Supports industrialization and technology-transfer projects while collaborating with R&D, manufacturing, and operations teams.

Build and integrate AI agents, skills, IDWs, and AI-powered solutions into business workflows. Analyze processes for automation opportunities, collaborate with MLOps developers, process owners, and users, and design secure, scalable, reusable solutions. Responsibilities include addressing permissions, orchestration, privacy, auditability, human-in-the-loop requirements, and documenting integrations, costs, dependencies, limitations, and support procedures.

Designs, develops, qualifies, deploys, and supports LabVIEW-based software for production testing and calibration instruments. Responsibilities include developing instrument drivers and database interfaces, troubleshooting test stations, validating features, documenting modules, participating in code reviews and task estimation, and providing technical leadership. The role works within a multidisciplinary engineering team and requires collaboration with optical, electronic, mechanical, and embedded-systems specialists.

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.

Supports telecom sales through technical presentations, software demonstrations, product trials, proofs of concept, RFP responses, solution proposals, and customer test plans. Troubleshoots integrations, develops automation solutions, advises product management on customer needs, and provides competitive intelligence and technical content. Requires telecom or optical expertise, cloud and API knowledge, strong communication skills, and approximately 50% travel.

Leads APAC-focused ecosystem market development for AI and data center infrastructure. Builds executive relationships across hyperscalers, NeoClouds, data center operators, contractors, integrators, submarine networks, and sovereign AI programs. Identifies market gaps, investment priorities, technology shifts, and growth opportunities, then translates ecosystem intelligence into recommendations for product, business, market, and solution strategy teams. Influences roadmaps and improves alignment across sales organizations without owning direct accounts or short-term sales targets.

Design, develop, and maintain high-performance backend services and microservices for fiber monitoring and network visibility platforms. Build REST APIs and high-throughput distributed systems using Java, Node.js, and Go. Deploy containerized applications with Docker across on-premise, cloud, and hybrid environments. Collaborate with DevOps on monitoring, logging, alerting, and production operations while contributing to architecture, CI/CD, testing, troubleshooting, and code reviews.

Provides technical support for fiber-optic and wireline test and measurement products through phone, email, web conference, and on-site service. Responsibilities include troubleshooting, field service, commissioning, repairs, customer and partner training, and coordinating complex issue resolution with internal teams. The role is based in Beijing and requires frequent domestic travel with occasional international travel.

Develops software for EXFO’s optical products across requirements definition, analysis, architecture, design, development, validation, testing, and documentation. Responsibilities include configuring projects and dependencies, creating automated tests, ensuring functional requirements are met, and improving applications. The role requires programming expertise, Linux, embedded hardware integration, Wi-Fi and Bluetooth protocols, version control, technical writing, and Agile methodology experience.

Design, develop, validate and document software for the Optics division. Contribute to architecture and Linux OS systems, implement features, write automated tests, integrate components with hardware, and improve the application.

Establish and evolve data governance standards covering semantics, ownership, classification, quality, lineage, traceability, and usage. Define interpretation and reliability criteria, serve as the functional authority for data ontology, guide catalog and metadata decisions, identify governance and quality risks, and facilitate alignment among technical and business stakeholders. The role supports analytics, AI, products, and operational decision-making in a multidisciplinary, international technology environment.

Defines technical requirements and product features for next-generation telecommunications test and measurement systems. Acts as a technical subject matter expert, conducts technology scouting, interprets industry standards, creates test methodologies, prioritizes development backlogs, and serves as a Technical Product Owner in Agile teams. Focus areas include high-speed Ethernet, 112G/224G/448G electrical interfaces, SerDes, PHY technologies, signal integrity, and system-level test strategies.

Manage and prioritize the product backlog for optical fiber testing solutions used in outside plant, data center, and Data Center Interconnect environments. Translate business and technical needs into features, epics, user stories, and acceptance criteria. Collaborate with engineering, architecture, UX, and integration teams in an Agile environment, support release planning and continuous improvement, and engage customers and stakeholders to understand operational and market needs.

Manage full-cycle recruitment, including sourcing, interviews, candidate communication, and hiring. Partner with hiring managers on talent planning and sourcing strategies, represent EXFO at recruiting events, support onboarding, and provide market intelligence. Use data and AI tools to improve recruiting outcomes, contribute to workforce planning, share best practices, test new approaches, and participate in cross-functional Talent Acquisition projects.