Jobs at EXFO Inc.

Develop and expand strategic ANZ accounts across data center, colocation, neocloud, AI infrastructure, and cloud provider segments. Build account plans, pipeline, stakeholder relationships, technical proposals, RFP responses, workshops, and proof-of-concept activities. Coordinate regional teams, technical specialists, product managers, and partners while communicating technical solutions involving fiber, optical testing, DCI, monitoring, and lifecycle assurance. Maintain CRM reporting, provide market updates, and travel across ANZ approximately 40–50%.

Develop and expand strategic datacenter, colocation, neocloud, and cloud service provider accounts across Southeast Asia. Responsibilities include account planning, technical selling, pipeline development, RFP and proposal support, customer workshops, partner coordination, CRM management, executive reporting, and industry representation. The role focuses on AI infrastructure, high-density fiber, DCI, data sovereignty, optical testing, monitoring, and lifecycle assurance, with approximately 40–50% regional travel.

Develop and integrate SaaS platform solutions using Python, TypeScript/Node.js, and Go while contributing to Angular or Flutter interfaces. Build CI/CD pipelines, automate infrastructure, and improve monitoring, observability, reliability, and performance. Serve as a technical customer contact by gathering requirements, designing solutions, troubleshooting issues, supporting deployments, presenting technical solutions, and documenting implementations. Collaborate with R&D, product, customer success, and technical support teams.

Deliver and integrate customer solutions on EXFO’s SaaS platform from requirements analysis through deployment. Develop automation services, scripts, APIs, and platform extensions using Python, TypeScript/Node.js, and Go. Build CI/CD pipelines, automate infrastructure, and improve monitoring, observability, reliability, and incident response. Collaborate with customers and multidisciplinary teams, provide technical demonstrations and documentation, troubleshoot complex issues, and promote DevOps and SRE best practices.

Territory Sales Manager responsible for revenue and margin growth across EXFO’s telecommunications product portfolio in the Western United States. The role develops customer relationships, identifies opportunities, leads solution sales to senior executives, coordinates internal technical and channel resources, aligns products with customer needs, and contributes to strategic sales planning. Expertise in wireless and wireline technologies, telecommunications testing, solution selling, and market trends is required. Approximately 70% travel is expected.

Prepares purchase orders and shipping documentation for EXFO product shipments, coordinates logistics with carriers, customer service, and clients, follows up on deliveries, and performs administrative duties such as invoicing and maintaining work procedures. The role requires French fluency, intermediate English, organizational ability, attention to detail, and training in administration, office administration, or transportation logistics.

Supports sales teams by creating and validating quotes, managing customer and sales requests, maintaining accurate CRM and CPQ data, and coordinating opportunities, renewals, deal reviews, and strategic requests. Collaborates with sales, product, customer experience, operations, and planning teams to improve visibility, forecasting, and sales execution. Provides timely bilingual customer service while managing multiple priorities in a fast-paced environment.

Supports sales teams by creating and validating quotes, managing customer and sales inquiries, maintaining opportunity and pricing data, and coordinating with sales, product, customer experience, operations, and planning teams. The role manages multiple cases, supports deal reviews, renewals, strategic opportunities, forecasting visibility, and shared email requests. Strong customer service, prioritization, sales-cycle knowledge, CRM/CPQ familiarity, technical curiosity, bilingual French-English communication, and collaboration are required.

Designs, trains, evaluates, and improves applied AI/ML models for real product and operational problems. Responsibilities include defining datasets and evaluation metrics, analyzing bias and robustness, preparing models for production, and collaborating on monitoring, drift detection, rollback, and continuous improvement. Requires strong documentation and communication skills, multidisciplinary collaboration, French-English bilingualism, and significant experience moving models from prototypes to production.

The Senior Data Scientist analyzes product, operational, customer, and network data using statistical methods and descriptive or predictive modeling. The role defines reliable metrics, evaluates data readiness, establishes analytical standards, supports Applied AI model evaluation, mentors analysts, and influences analytical priorities. Collaboration spans Data Operations, governance, UX, AI transformation, product management, and software development.

Manages a software development team supporting OTDR products within the Reflectometry group. Responsibilities include team leadership, hiring, performance evaluations, resource allocation, product planning, technology and software architecture decisions, strategic vision, cross-functional communication, employee development, and process improvement. The role requires extensive software development experience, Agile methodologies, multidisciplinary collaboration, and bilingual French-English communication.

Improves HR processes through technology optimization, automation, artificial intelligence, data governance, and HR systems configuration. Analyzes business needs, documents processes, supports deployments, and promotes user adoption. Prepares HR compliance reports, audits, client questionnaires, RFP responses, dashboards, and supporting documentation. Requires experience with HR technology, process automation, AI solutions, data analysis, compliance reporting, Excel, Microsoft 365, and bilingual French-English communication.

Manage and expand strategic data center accounts across Germany and Austria. Develop account plans, build customer and partner relationships, identify technical and commercial opportunities, support RFPs and demonstrations, translate customer needs into internal actions, and maintain accurate CRM and pipeline records. The role requires technical sales expertise in optical networking, fiber connectivity, data center interconnect, monitoring, and lifecycle assurance, along with regular regional travel.

Manages a software development group supporting product development and cross-team collaboration. Establishes development strategies, promotes software reuse and industry best practices, oversees staffing and employee development, allocates work across projects, contributes to product planning, guides technology and architecture decisions, and ensures strategic alignment and communication across disciplines and sites.

Manages inventory health, identifies surplus and obsolete items, analyzes inventory discrepancies, and coordinates product end-of-life processes. Maintains item master data, bills of materials, planning parameters, and lifecycle statuses. Produces inventory and data-quality reports, supports planning during peak periods, documents procedures, and recommends process improvements and automation while collaborating with planning, procurement, engineering, production, customer service, and finance teams.

Manage regional customer engagement and key account sales plans for communications test equipment across NEMs, photonics manufacturers, webscale labs, and universities. Lead technical evaluations, commercial negotiations, customer demonstrations, trade show support, CRM maintenance, sales forecasting, and account growth strategies. Apply expertise in advanced optics, optical probing, high-speed transmission testing, photonics, and optical component technologies to position EXFO solutions and build executive-level customer relationships.

Instrumentation internship involving laboratory work, data analysis, programming, and algorithm development for optical fiber testing and measurement systems. Responsibilities include building laboratory setups, developing acquisition and data-processing algorithms, maintaining calibration and validation tools, evaluating product performance, and implementing algorithm qualification strategies. The role requires collaboration with optical instrumentation designers and offers practical experience in signal processing, electronics, and optical measurement technologies.

Manages and grows regional sales across APAC, developing key account and territory plans for network equipment manufacturers, photonics companies, webscale labs, and research centers. Leads customer engagement, technical evaluations, negotiations, trade-show support, CRM maintenance, forecasting, and relationship management. Requires communications test equipment sales experience, technical knowledge of optical and high-speed transmission technologies, strong business and presentation skills, and 25%–50% travel.

Manage and grow sales across an assigned APAC territory, developing key account and territory plans. Lead customer engagement, technical evaluations, commercial negotiations, demonstrations, trade-show participation, CRM maintenance, forecasting, and relationship management. Sell communications test equipment to network equipment manufacturers, photonics and optical component manufacturers, webscale labs, and university research centers. The role requires expertise in advanced optics, photonics, high-speed transmission testing, and optical test-and-measurement technologies, with approximately 25%–50% travel.

Manage and grow sales across an assigned APAC territory, developing key account and territory plans for communications, photonics, optical component, webscale, and research customers. Lead customer engagement, technical evaluations, commercial negotiations, demonstrations, and ongoing relationships. Maintain CRM data and accurate forecasts, support trade shows and conferences, and position EXFO test and measurement solutions using expertise in advanced optics, photonics, and high-speed transmission technologies.