Jobs at ExactCare Pharmacy

Supports clinical applications through daily maintenance, troubleshooting, incident triage, access administration, monitoring, documentation, and issue escalation. Provides end-user assistance, communicates outages and resolutions, manages tickets, identifies recurring problems, and recommends application improvements. Collaborates with vendors, clients, development, operations, and client success teams. Also supports Active Directory, participates in an after-hours rotation, and contributes to process improvement. This remote role requires five or more years of healthcare help desk or application support experience.

Leads enterprise application support operations, including helpdesk oversight, incident escalation, outage mitigation, root cause analysis, application testing, documentation, vendor SLA management, team mentoring, training, and support metrics reporting. The role improves workflows, supports patient-care applications, coordinates with technical teams, monitors licensing and support contracts, and drives user education and continuous process improvement.

Develop and support software solutions within an Agile Scrum team. Responsibilities include designing, coding, testing, debugging, enhancing existing applications, conducting code reviews, analyzing requirements, resolving customer software issues, integrating new technologies with cloud infrastructure, and communicating project updates and risks to stakeholders.

Verifies prescriptions, manages medication profiles, ensures clinical accuracy, and communicates with patients, healthcare professionals, and technicians. The pharmacist handles prescription transfers, maintains legal and privacy compliance, exercises clinical judgment, and supports team capabilities in a call center environment. The role is full-time and remote, with flexible scheduling, occasional travel, and possible extended hours.

Provides strategic leadership and operational oversight for enterprise application support. The role manages availability, performance, incident response, root cause analysis, governance, KPIs, automation, and knowledge management. It leads support managers and engineers, coordinates with product, engineering, infrastructure, and business stakeholders, and modernizes operations through AIOps and self-healing systems. The position is remote, requires executive communication, and may involve occasional travel and after-hours availability.

Designs, develops, maintains, and optimizes complex data systems, SQL/ETL processes, reporting solutions, and .NET applications supporting pharmacy benefit management. Responsibilities include database performance tuning, data warehousing, troubleshooting pharmacy claims, technical specification development, software testing, cloud integration, stakeholder collaboration, Agile participation, and mentoring. The role requires strong SQL Server, dimensional modeling, cloud database, Python, PowerShell, and healthcare data standards expertise.

Provides first-level technical support to employees and pharmacy staff through phone, chat, email, and remote support. Installs and troubleshoots hardware, software, mobile devices, peripherals, networking, VoIP, and Microsoft systems. Documents incidents, triages and escalates issues, supports security practices, evaluates technology improvements, and maintains service desk records. The role requires on-site work in Lewisville, Texas, availability outside normal business hours, and travel between assigned locations.

Deploys, monitors, maintains, and supports enterprise security systems and controls. Responsibilities include administering VPN, Active Directory, firewalls, DLP, IDS, endpoint security, and vulnerability scanning; preparing security reports; supporting vendor assessments; designing security workflows; resolving security violations; and conducting security reviews and risk assessments. The analyst communicates with business teams, IT staff, vendors, senior management, and regulators while supporting a secure healthcare technology environment.

Conducts phone-based medication and health assessments, enrolls patients in pharmacy care management services, verifies prescription information, and provides education and follow-up. Builds relationships with patients, facilities, and referral partners while maintaining accurate records, preparing reports, meeting performance metrics, and coordinating communication with pharmacy teams.

Coordinates quality assurance and performance improvement activities, including quality event reporting, data validation, compliance monitoring, performance analysis, client reporting, quality meetings, and action plans. Collaborates with department leaders to improve patient safety, service quality, and regulatory adherence. Supports training, onboarding education, QI program updates, and best-practice sharing. The role is remote but may require travel for organizational events, meetings, conferences, and client engagements.

Leads enterprise business development and strategic revenue growth across pharmacy services, clinical programs, and healthcare technology solutions. Develops market strategies, cultivates C-suite relationships, manages complex healthcare sales opportunities, negotiates contracts, owns pipeline and revenue goals, and coordinates cross-functional teams through implementation handoff. Provides competitive intelligence, identifies partnerships, represents the organization at industry events, and guides go-to-market priorities across health plans, health systems, PACE organizations, provider groups, and value-based care entities.

Leads enterprise data strategy, governance, quality, reporting, and information systems for healthcare and PBM business units. Manages development and reporting teams, owns the data roadmap, serves as product owner, and partners with corporate and client IT teams. Oversees data platforms, AWS infrastructure, SQL databases, security assessments, compliance, issue resolution, and strategic data initiatives while promoting data-driven decision-making and standardized data practices.

Manage and grow strategic partnerships with physician groups, health systems, and other providers. Drive referral growth, program adoption, and retention through consultative selling, provider education, onboarding support, performance monitoring, and cross-functional collaboration. Maintain CRM records, prepare business reviews, and travel to support provider relationships.

Assess and monitor Medicare revenue cycle for PACE programs using CMS return files and analytics. Advise clients on risk-adjusted payment variances, onboard and train clients, coordinate with internal teams, perform quarterly assessments and on-site visits, maintain schedules, ensure HIPAA compliance, and support client satisfaction and process improvements.

Verify and ensure clinical accuracy of patient prescriptions, manage hard copy and digital Rx verification, communicate with clinicians and patients, supervise prescription transfers, maintain legal and privacy compliance, and support pharmacy team operations while embodying company values.

Perform comprehensive medication safety reviews, reconciliation, and monitoring for high-risk geriatric participants; identify and resolve medication-related problems; collaborate with providers and interdisciplinary teams; document recommendations and outcomes; participate in quality improvement, P&T activities, and regulatory compliance.

Own and optimize lead generation platforms, integrations, and data flows; analyze and improve campaign performance and ROI; build reporting and run tests; collaborate with Marketing, Analytics, and Compliance to ensure quality, routing, and scalable processes.

Lead enterprise sales forecasting, pipeline governance, and KPI reporting to drive growth performance. Own forecast reviews, executive reporting, sales compensation tracking, and data-driven insights. Partner cross-functionally with Sales, Finance, Growth Ops, and Market Leaders to improve conversion, planning accuracy, and revenue outcomes, while supporting systems, data quality, analytics automation, and performance frameworks.