Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Specialist – IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers.
Job Requirements:
-
Administration of Windows-based applications of basic principles, theories, and concepts
-
Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration, and support, including user/policy account creation, permissions allocation, creating file and print shares
-
Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
-
Troubleshoot hardware and software issues and install and maintain hardware and computer peripherals.
-
Responsible for installing and upgrading operating systems and computer software and troubleshooting network connectivity issues.
-
Able to tackle complicated IT issues alone and cooperatively, guarantee prompt ticket resolution, and proactively monitor systems to avert possible issues.
Qualifications:
-
Bachelor’s degree in Computer Science from a four-year college or university with two to four years of related experience in IT with a focus on desktop support and management or an equivalent combination of education and experience
-
Must have experience troubleshooting Hardware and Software related issues.
-
Must have experience using Active Directory.
-
Fundamental understanding and troubleshooting of Citrix Issues.
-
Must have experience using the ticketing tool ( SNOW )
-
Good fundamental Networking experience.
-
Substantial knowledge of Microsoft Server and a solid foundation in virtualization.
-
Has experience setting up users, groups, and simple
configurations for Microsoft 365. -
Fundamental understanding of IT security principles.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
