Jobs at Ethos Veterinary Health

Provides overnight reception and client support in a veterinary emergency hospital. Responsibilities include answering calls, greeting clients and pets, handling admissions and discharges, presenting estimates, collecting payments, providing patient updates, documenting conversations, maintaining records, entering information electronically, cleaning the facility, and collaborating with veterinary staff.

Leads daily operations for a 24-hour veterinary emergency and critical care hospital. Responsibilities include managing schedules, budgets, staffing, hiring, training, compliance, client service, inventory, payroll, revenue, equipment, hospital policies, and growth initiatives. The manager partners with veterinarians and hospital leadership to maintain high-quality patient care, resolve client issues, develop employees, and foster a positive, efficient team culture.

Manages hospital operations, staffing, scheduling, budgets, inventory, compliance, client service, and revenue performance for a specialty and emergency veterinary center. Partners with veterinary and senior leadership to develop staff, recruit employees, resolve client issues, implement policies, improve workflows, support growth, and maintain a positive culture focused on exceptional patient care.

Lead day-to-day operations of a large multi-specialty veterinary hospital, driving clinical excellence, financial performance, innovation, cross-functional collaboration, talent development, and continuous improvement while ensuring exceptional patient and client experiences.

Coordinates clinical and client-service activities in a 24/7 emergency and specialty veterinary hospital. Responsibilities include communicating patient updates, estimates, discharges, and billing information; maintaining medical records; coordinating with referral veterinarians and hospital departments; supporting patient rounds, transfers, follow-ups, billing audits, and client services; and assisting with patient care and daily operations. The role requires rotating holidays and on-call participation.

Provides hands-on HR support across multiple veterinary hospital locations, advising employees and leaders on employee relations, investigations, disciplinary processes, compliance, leave administration, onboarding, policies, and labor regulations. Conducts investigations, updates handbooks, coaches supervisors, ensures legal compliance, and leads HR projects. Requires travel among DFW-area sites and occasional weekend work.

Manages client services representatives across Cincinnati and Dayton veterinary hospitals. Oversees staffing, scheduling, payroll coordination, hiring, training, client concerns, online reviews, financial estimate workflows, accounts receivable goals, uniforms, and cross-hospital communication. The role ensures a professional, empathetic, and consistent client experience while supporting operational efficiency and resolving problems.

Provides overnight client service in an emergency and specialty veterinary hospital. Responsibilities include answering calls, greeting clients, supporting front-desk operations, maintaining medical and client records, coordinating patient intake and emergency workflows, and collaborating with veterinary medical staff. The role requires compassionate communication, organization, independence, and professionalism when assisting clients during stressful situations.

Audits veterinary hospital medical records, treatment sheets, and invoices to verify billing accuracy, identify missed or duplicate charges, recover revenue, and resolve discrepancies. Maintains audit logs and trend reports, collaborates with clinical and leadership teams, educates staff on documentation and billing practices, and recommends workflow improvements while protecting confidential information.

Manage human resources operations across three veterinary hospitals, including employee relations, employment-law compliance, leave administration, onboarding, orientation, training, engagement initiatives, and culture development. Partner with hospital leadership and employees on HR policies, accommodations, progressive discipline, and organizational programs while supporting a 24/7 healthcare environment.

Build and manage relationships with referring veterinary practices to drive hospital referral growth. Responsibilities include outreach, referral engagement, event planning, community partnerships, marketing campaigns, CRM and performance tracking, quarterly business planning, competitive analysis, budget management, and reporting. The role is field-based with frequent local travel and occasional evening or weekend events.

The Financial Coordinator manages accounts payable, oversees financial operations, handles vendor relationships, and supports month-end closes and audits.

Supervise and coach Client Service Representatives, oversee client-facing operations, manage scheduling and staffing, resolve client concerns, maintain SOPs and training resources, monitor performance metrics, and perform CSR duties as needed to ensure excellent client experiences.

Provide daily care for exotic animal patients: feeding, cleaning, sanitizing, laundry, stocking supplies, assisting with restraint and diagnostics, monitoring behavior, keeping accurate care records, and reporting concerns to the veterinary team.

Lead and support clinical teams in a busy specialty and emergency veterinary hospital. Oversee staffing, onboarding, training, SOPs, workforce planning, performance management, compliance, and process improvements to ensure excellent patient care and client service.

Manage human resources support across three veterinary emergency and specialty hospitals. Partner with leaders and employees on engagement, culture, employee relations, investigations, policy interpretation, performance management, onboarding, offboarding, compliance, labor management, and wage analysis. Collaborate with HR centers of excellence on recruiting, payroll, leave, total rewards, learning, and organizational initiatives. Frequent travel between Kansas locations and occasional U.S. travel are required.

Serve as HR business partner for three veterinary hospitals, coaching leaders on employee relations, performance management, and compliance. Lead employee experience, onboarding, engagement, and learning initiatives while managing leave, ADA accommodations, I-9s, and multi-site HR consistency. Provide hands-on HR support and regularly travel between locations.

Lead and develop Clinical Leads and department teams across a 24/7 specialty and emergency veterinary hospital. Oversee staffing, scheduling, onboarding, training, SOPs, and workflow improvements. Provide coaching, performance management, and corrective action. Coordinate with hospital leadership on operations, accounting/administrative tasks, process improvements, and change management to optimize patient flow, staff efficiency, and client service.

Maintain hospital cleanliness and sanitation, perform laundry, assist with inventory and shipments, follow disinfection protocols, monitor equipment, support ER husbandry tasks, and report facility concerns. Role supports medical staff and can progress into a Technician Assistant position.

Serve as the primary HR partner for multiple Bay Area specialty and emergency veterinary hospitals. Provide employee relations, coaching, performance management, investigations, leave and accommodation guidance, recruiting/onboarding support, and workforce analysis. Ensure compliance with federal, state, and local employment laws, partner with HR Centers of Excellence, and travel regularly across sites while maintaining flexibility to support a 24/7 clinical environment.