Jobs at Ethos Veterinary Health

Provides overnight client service in an emergency and specialty veterinary hospital. Responsibilities include answering calls, greeting clients, supporting front-desk operations, maintaining medical and client records, coordinating patient intake and emergency workflows, and collaborating with veterinary medical staff. The role requires compassionate communication, organization, independence, and professionalism when assisting clients during stressful situations.

Assist with daily operations of a 24/7 emergency veterinary hospital, including staffing, scheduling, labor management, team development, recruitment, client experience, financial metrics, compliance, safety, and process improvement. Partner with hospital and medical leadership while coaching supervisors and supporting operational initiatives. The role offers progressive responsibility in facility oversight, financial management, strategic planning, and organizational leadership.

Audits veterinary hospital medical records, treatment sheets, and invoices to verify billing accuracy, identify missed or duplicate charges, recover revenue, and resolve discrepancies. Maintains audit logs and trend reports, collaborates with clinical and leadership teams, educates staff on documentation and billing practices, and recommends workflow improvements while protecting confidential information.

Manage human resources operations across three veterinary hospitals, including employee relations, employment-law compliance, leave administration, onboarding, orientation, training, engagement initiatives, and culture development. Partner with hospital leadership and employees on HR policies, accommodations, progressive discipline, and organizational programs while supporting a 24/7 healthcare environment.

Build and manage relationships with referring veterinary practices to drive hospital referral growth. Responsibilities include outreach, referral engagement, event planning, community partnerships, marketing campaigns, CRM and performance tracking, quarterly business planning, competitive analysis, budget management, and reporting. The role is field-based with frequent local travel and occasional evening or weekend events.

Provides compassionate care for hospitalized animals, including comfort support, safe restraint, bathing, grooming, and assistance with daily patient needs. Maintains clean, stocked treatment areas and hospital spaces, supports veterinarians and technicians, and contributes to a positive client experience. Participates in training, team meetings, and ongoing veterinary learning while working rotating weekends, holidays, and evening shifts.

The Financial Coordinator manages accounts payable, oversees financial operations, handles vendor relationships, and supports month-end closes and audits.

Supervise and coach Client Service Representatives, oversee client-facing operations, manage scheduling and staffing, resolve client concerns, maintain SOPs and training resources, monitor performance metrics, and perform CSR duties as needed to ensure excellent client experiences.

Provide daily care for exotic animal patients: feeding, cleaning, sanitizing, laundry, stocking supplies, assisting with restraint and diagnostics, monitoring behavior, keeping accurate care records, and reporting concerns to the veterinary team.

Lead and support clinical teams in a busy specialty and emergency veterinary hospital. Oversee staffing, onboarding, training, SOPs, workforce planning, performance management, compliance, and process improvements to ensure excellent patient care and client service.

Manage human resources support across three veterinary emergency and specialty hospitals. Partner with leaders and employees on engagement, culture, employee relations, investigations, policy interpretation, performance management, onboarding, offboarding, compliance, labor management, and wage analysis. Collaborate with HR centers of excellence on recruiting, payroll, leave, total rewards, learning, and organizational initiatives. Frequent travel between Kansas locations and occasional U.S. travel are required.

Serve as HR business partner for three veterinary hospitals, coaching leaders on employee relations, performance management, and compliance. Lead employee experience, onboarding, engagement, and learning initiatives while managing leave, ADA accommodations, I-9s, and multi-site HR consistency. Provide hands-on HR support and regularly travel between locations.

Lead and develop Clinical Leads and department teams across a 24/7 specialty and emergency veterinary hospital. Oversee staffing, scheduling, onboarding, training, SOPs, and workflow improvements. Provide coaching, performance management, and corrective action. Coordinate with hospital leadership on operations, accounting/administrative tasks, process improvements, and change management to optimize patient flow, staff efficiency, and client service.

Manage and grow referral relationships for a specialty/emergency veterinary hospital through field outreach, event planning, marketing activation, data-driven strategy, and referral process optimization. Own CE events, community partnerships, CRM tracking, and joint business planning to drive referral performance and hospital growth while collaborating with leadership and centralized marketing.

Maintain hospital cleanliness and sanitation, perform laundry, assist with inventory and shipments, follow disinfection protocols, monitor equipment, support ER husbandry tasks, and report facility concerns. Role supports medical staff and can progress into a Technician Assistant position.

The Hospital Director of Operations will oversee the veterinary hospital's operations, focusing on financial and operational strategies, talent development, and stakeholder engagement to enhance patient care and achieve long-term sustainability.

Serve as the primary HR partner for multiple Bay Area specialty and emergency veterinary hospitals. Provide employee relations, coaching, performance management, investigations, leave and accommodation guidance, recruiting/onboarding support, and workforce analysis. Ensure compliance with federal, state, and local employment laws, partner with HR Centers of Excellence, and travel regularly across sites while maintaining flexibility to support a 24/7 clinical environment.