Jobs at Escalent

Provides Level 1/2 technical support for onsite and remote employees and limited external clients. Troubleshoots hardware, software, Microsoft 365, networking, cloud, and enterprise systems; manages tickets, device deployments, inventories, documentation, onboarding, patching, security standards, and conference room technology. Supports Active Directory, Azure, DNS, DHCP, endpoint management, and remote users while participating in on-call rotation and escalating issues as needed.

Lead consumer insights projects from brief development through research design, quantitative and qualitative analysis, storytelling, reporting, and client presentation. Manage client relationships, develop actionable recommendations, create surveys, oversee project plans, and coach junior team members. Serve as a strategic advisor by translating consumer and market data into business decisions.

Leads insight development, data analysis, reporting, and storytelling for consumer and telecom market research projects. The role manages client relationships, guides research design, presents actionable findings, creates client-ready deliverables, and provides consultative recommendations. It also leads project insight teams, supports proposals, coordinates with project management and sales teams, and manages multiple concurrent client engagements while ensuring analytical quality and process integrity.

Leads market research insights, data analysis, reporting, and client storytelling. Responsibilities include developing surveys, validating data integrity, analyzing trends, monitoring research quality, approving programmed questionnaires, interpreting findings, and creating clear, actionable deliverables. The role also recommends research methodologies, manages multiple projects and clients, and communicates findings to client teams.

Build and maintain interactive Qualtrics dashboards for market research, brand tracking, customer tracking, and multi-wave studies. Develop KPI scorecards, funnels, trend charts, competitive comparisons, segmentation views, and dynamic filters. Manage survey data, weighting, significance indicators, longitudinal reporting, and dashboard quality assurance. Translate client requirements into intuitive visualizations, support Qualtrics survey programming and customization, present dashboards to stakeholders, and incorporate feedback.

Conduct qualitative research with French consumers by moderating online communities, designing research activities, analyzing conversations, conducting desk research, and developing client recommendations. The role includes creating client presentations, supporting lead consultants, nurturing client relationships, and co-presenting findings. Fluency in written and spoken French and English, strong communication and organizational skills, consumer and brand curiosity, and proficiency with PowerPoint, Word, and Excel are required.

Conduct qualitative consumer research across LATAM markets by moderating online communities, designing research activities, analyzing conversations, performing desk research, and developing client recommendations. The role also involves writing presentations, supporting client relationships, co-presenting findings, and collaborating with lead consultants on branding, research, and innovation projects.

Supports lead consultants on German-market client projects through online community moderation, qualitative consumer research, desk research, analysis, report writing, recommendations, presentations, and client relationship development. The role requires authentic engagement with German consumers, strong communication and organization, and proficiency in German, English, PowerPoint, Word, and Excel.

Leads end-to-end product testing studies for a client-dedicated employee panel, overseeing logistics, kit procurement and distribution, participant communication, timelines, fieldwork, and quality control. Serves as the primary client contact, manages expectations, coordinates cross-functional teams, supports platform migration, monitors panel engagement, and contributes to research reporting and program improvements. The role requires frequent client-site presence in Winston-Salem during launch, followed by monthly study-cycle visits.

Owns enterprise Qualtrics platform management, survey programming, interactive dashboard development, governance, integrations, identity management, and technical troubleshooting. Builds client-facing dashboards for market research and longitudinal studies, translates quantitative research outputs into decision-ready visualizations, and ensures data quality. Partners with business analysts and cross-functional teams to assess impacts, define solutions, manage integrations, document systems, and improve processes. Requires deep Qualtrics expertise, custom JavaScript, APIs, survey data knowledge, visualization skills, and strong client communication.

Consults with clients to define business objectives, design qualitative and quantitative research plans, analyze consumer insights, and develop actionable recommendations. The role manages client projects, scopes timelines and costs, creates compelling visual reports, presents findings, builds client relationships, and identifies opportunities to deepen accounts.

Supports recruitment project delivery for online communities by coordinating site setup, screener development, testing, suppliers, fieldwork, quotas, reporting, participant communications, and project closeout. Reviews data for accuracy and quality, maintains privacy and compliance standards, troubleshoots issues, and escalates risks. The role requires strong organization, communication, Excel skills, attention to detail, and the ability to manage multiple priorities.

Design, build, and maintain Python-based AI applications and intelligent workflows. Integrate AI/ML models and LLM APIs, implement APIs and microservices, optimize data pipelines, ensure scalability, security, CI/CD, and collaborate across teams to deliver production-grade AI features.