WHO WE ARE
Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.
Role overview:
Escalent is seeking a Senior Qualtrics CX & Insights Specialist to join our Consumer / Telecom team. This is a senior individual-contributor role that sits at the intersection of enterprise Qualtrics platform management, market research delivery, and client-facing insights. It is a distinctly broader and more technical position than a traditional Qualtrics specialist role, requiring both deep platform expertise and the consultative mindset needed to partner directly with client business analysts and cross-functional stakeholders.
The successful candidate will own the end-to-end Qualtrics experience across survey programming, interactive dashboard development, platform governance, and enterprise integrations. They will translate complex quantitative research outputs into clear, decision-ready dashboards — while also ensuring the underlying platform architecture is scalable, well-governed, and integrated with enterprise systems such as Salesforce, Snowflake, and Databricks.
This role requires someone who can operate independently on ambiguous technical challenges, assess feasibility across interconnected systems, and communicate clearly across business, technical, data, and privacy teams.
Key Responsibilities:
Dashboard Development & Visualization
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Build and maintain interactive, client-facing Qualtrics dashboards for market research and tracking programmes, including brand tracking, customer tracking, and multi-wave longitudinal studies.
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Develop KPI scorecards, brand funnels, competitive comparisons, wave-over-wave trend charts, segmentation views, and dynamic filters.
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Create intuitive, visually consistent dashboards focused on enabling business decisions, not simply displaying data.
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Translate research outputs and crosstabs into clear dashboard visualizations; manage data appending and KPI consistency across waves.
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Present dashboards to clients and stakeholders and incorporate feedback iteratively throughout delivery.
Qualtrics CX Platform Management
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Implement and support complex Qualtrics CX platform solutions, including surveys, dashboards, workflows, directories, user permissions, embedded data, and digital intercepts.
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Apply custom JavaScript and advanced platform customization to meet complex client and business requirements.
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Support digital CX implementations across web and mobile channels, including intercept configuration, URL/domain logic, embedded data, and connections to digital analytics platforms.
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Administer platform features with production discipline: controlled change management, appropriate access, consistent implementation practices, and thorough documentation.
Systems Architecture & Impact Analysis
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Look beyond immediate requests to assess how proposed changes affect connected surveys, dashboards, integrations, user access, and downstream business processes.
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Design solutions with scalability, reuse, and maintainability in mind; document dependencies and decisions to reduce reliance on tribal knowledge.
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Conduct thorough impact analysis before implementing changes to interconnected platform components.
Technical Troubleshooting & Consultative Problem Solving
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Work through ambiguous and complex issues across the Qualtrics platform and connected systems: investigate root causes, evaluate alternatives, and recommend practical solutions.
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Apply hands-on knowledge of JavaScript, APIs, web technologies, custom logic, and platform extensions to assess technical feasibility without always requiring escalation.
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Partner with client business analysts to understand requirements and translate them into actionable technical specifications and dashboard designs.
Enterprise Integration & Identity Management
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Support platform-to-platform integrations including APIs, authentication, service accounts, credentials, permissions, endpoints, and connectivity troubleshooting.
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Work with enterprise platforms including Salesforce, Snowflake, Databricks, Adobe Analytics, and Quantum Metric from an integration and connectivity perspective.
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Manage enterprise SSO, user provisioning, roles, groups, permissions, and service accounts; troubleshoot access issues and understand how identity decisions affect the broader platform experience.
Survey Programming & Data Quality
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Program Qualtrics surveys including Survey Flow, skip logic, randomization, quotas, and embedded data; use HTML, CSS, and JavaScript for survey customization and branding.
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Work with quantitative survey datasets including banners, derived variables, weighting, and significance indicators; ensure accurate representation in dashboards.
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Conduct rigorous dashboard and data QA; proactively identify and resolve discrepancies before client delivery.
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Ensure survey design and data structures support downstream dashboard and reporting requirements.
Governance, Documentation & Process Improvement
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Create clear, durable technical and process documentation covering requirements, configurations, dependencies, decisions, testing, and support procedures.
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Identify and drive opportunities to improve platform governance, consistency, and implementation standards.
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Evaluate AI-enabled and automation-based approaches to reduce manual effort, accelerate troubleshooting, improve documentation quality, and streamline cross-team processes — within appropriate governance and security requirements.
Must-Have Skills:
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7+ years of hands-on Qualtrics experience, with substantial depth in both dashboard development and survey programming.
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Proven experience building interactive, client-facing market research dashboards — ideally for brand tracking, customer tracking, or other multi-wave longitudinal studies.
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Strong understanding of quantitative survey data and research outputs, including crosstabs, banners, derived variables, weighting, and significance indicators.
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Experience implementing complex Qualtrics CX platform capabilities: surveys, dashboards, workflows, directories, permissions, embedded data, and digital intercepts.
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Ability to assess the downstream impact of platform changes across surveys, dashboards, integrations, access, and connected systems.
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Strong technical troubleshooting skills: able to investigate ambiguous issues, evaluate alternatives, and recommend solutions across JavaScript, APIs, web technologies, and platform extensions.
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Experience supporting enterprise integrations involving APIs, authentication, service accounts, and connectivity troubleshooting.
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Working knowledge of enterprise SSO, user provisioning, roles, groups, and permissions management.
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Custom JavaScript experience for Qualtrics survey and dashboard customization.
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Excellent verbal and written communication skills, with demonstrated ability to work directly with client business analysts and cross-functional stakeholders.
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Strong data visualization skills and ability to present complex survey data clearly and intuitively.
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Governance mindset: understands the importance of standards, documentation, controlled change, and appropriate access in enterprise platform environments.
Good To Have:
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Experience with enterprise platforms in an integration/connectivity context: Salesforce, Snowflake, Databricks, Adobe Analytics, or Quantum Metric.
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Experience with digital CX implementations across web or mobile channels, including intercept configuration and connections to digital analytics platforms.
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HTML and CSS experience for Qualtrics survey branding and customization.
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Experience with Qualtrics Text iQ or other text analytics tools.
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Experience with Qualtrics APIs, JSON, or external data integrations.
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Experience with SPSS, Python, or other data-processing tools.
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Experience with other survey platforms such as Decipher, Confirmit, or Forsta.
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Experience delivering client training and developing user-facing documentation.
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Openness to AI-enabled approaches to improve workflow efficiency, documentation, and troubleshooting across Qualtrics and connected systems.
Explore our Careers and Culture page to learn more about the people behind the brand: https://escalent.co/careers-and-culture/
Skills Required
- 7+ years of hands-on Qualtrics experience, including dashboard development and survey programming
- Experience building interactive, client-facing market research dashboards, preferably for brand tracking, customer tracking, or longitudinal studies
- Strong understanding of quantitative survey data and research outputs, including crosstabs, banners, derived variables, weighting, and significance indicators
- Experience implementing Qualtrics surveys, dashboards, workflows, directories, permissions, embedded data, and digital intercepts
- Ability to assess downstream impacts across surveys, dashboards, integrations, access, and connected systems
- Strong technical troubleshooting skills involving JavaScript, APIs, web technologies, and platform extensions
- Experience supporting enterprise integrations involving APIs, authentication, service accounts, and connectivity troubleshooting
- Working knowledge of enterprise SSO, user provisioning, roles, groups, and permissions management
- Custom JavaScript experience for Qualtrics survey and dashboard customization
- Excellent verbal and written communication skills with client-facing and cross-functional stakeholder experience
- Strong data visualization skills and ability to present complex survey data clearly
- Understanding of enterprise platform governance, standards, documentation, controlled change, and access management
- Experience with Salesforce, Snowflake, Databricks, Adobe Analytics, or Quantum Metric
- Experience with digital CX implementations across web or mobile channels and digital analytics integrations
- HTML and CSS experience for Qualtrics survey branding and customization
- Experience with Qualtrics Text iQ or other text analytics tools
- Experience with Qualtrics APIs, JSON, or external data integrations
- Experience with SPSS, Python, or other data-processing tools
- Experience with Decipher, Confirmit, Forsta, or other survey platforms
- Experience delivering client training and developing user-facing documentation
- Openness to AI-enabled approaches for workflow efficiency, documentation, and troubleshooting
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What We Do
Escalent is a top human behavior and analytics advisory firm specializing in industries facing disruption and business transformation. As catalysts of progress for more than 40 years, we tell stories that transform data and insights into a profound understanding of what drives human beings. And we help businesses turn those drivers into actions that build brands, enhance customer experiences and inspire product innovation. Visit escalent.co to see how we are helping shape the brands that are reshaping the world.
