Jobs at EROAD

Lead product ownership for device product lines: prioritise backlogs, translate customer needs into epics and stories, drive agile delivery, manage lifecycle from concept to launch, partner across firmware, hardware, supply chain and commercial, and use data to inform product decisions and quarterly goals.

Manage a portfolio of small-business customers to drive onboarding, engagement, retention and value. Provide training, process renewals/upgrades, resolve customer queries within SLA, maintain CRM records, close feedback loops, identify process improvements, and collaborate with the wider Customer Success team.

Manage and grow an assigned enterprise portfolio through strategic account planning, renewals, and relationship building. Identify growth opportunities, ensure customer success, maintain Salesforce data, collaborate with internal teams, and deliver revenue and retention outcomes while championing EROAD's safety-focused solutions.

Provide front-desk, office administration, facilities and vendor coordination while supporting People & Capability activities including onboarding/offboarding, recruitment logistics, documentation, and employee experience. Maintain office supplies, manage meeting room bookings, supervise agency staff, and assist with workplace upkeep, events, and ad hoc HR/admin tasks, ensuring confidentiality and a welcoming onsite environment in Pasig City.

Manage a portfolio of customers as a senior Technical Account Manager, providing deep technical expertise, handling escalations, delivering insights and performance recommendations, identifying systemic issues, partnering with CSMs and Product/Engineering, advocating for customers in roadmap decisions, contributing to QBRs and renewals, and building scalable processes and technical best practices to reduce escalations and improve outcomes.

Lead performance measurement and reporting for Customer Operations, build KPI frameworks, deliver analytics and dashboards (Power BI, Salesforce), enable forecasting and capacity planning, drive continuous improvement and automation, and present executive-level insights to improve customer experience and operational efficiency.

Manage SMB accounts and drive upgrades and growth: initiate outbound calls to migrate 2G/3G units to 4G, provide quotes, upsell products and plans, meet unit growth and retention targets, and perform occasional face-to-face visits.

Perform fit, form, and function installation audits for vehicle telematics; validate telemetry, firmware, configuration, and power stability; compile proof-of-install documentation; authorize or reject activations; maintain audit records; provide feedback to improve installation accuracy, reduce sign-off time, and increase first-time fix rates.

Lead retention, expansion, and growth across mid-to-large enterprise accounts. Build multi-threaded stakeholder relationships, create and execute account plans, manage renewals and negotiations, own pipeline and forecasting (Salesforce), apply MEDDPICC qualification, and collaborate with internal teams to drive predictable, profitable ARR growth while promoting safety and compliance.

Senior SRE responsible for operating and optimising EROAD's global SaaS platforms: ensure uptime and performance, perform root cause analysis, automate operational tasks, run CI/CD releases, build observability and capacity tools, participate on-call, perform performance testing, report on cost/capacity/incidents, mentor teammates, and continually adopt modern reliability practices.

Manage retention, expansion, and growth across a portfolio of mid-to-large enterprise customers. Build stakeholder relationships, execute account plans, identify upsell/cross-sell opportunities, and partner with Sales Engineering, Product, Marketing, and Customer Success. Communicate complex technical concepts, meet revenue targets, and provide exceptional customer experiences while traveling locally and nationally.

The Customer Success Manager will manage customer portfolios, drive product adoption, ensure satisfaction and retention, and identify churn risks while providing insights and building relationships.

The Hardware Validation Engineer will drive hardware validation, troubleshoot issues, and evaluate design changes, working closely with design engineers.