Jobs at EROAD

The role involves functional consulting and business analysis for Salesforce, bridging business processes with platform capabilities. Responsibilities include requirements gathering, documentation, delivery management, and stakeholder collaboration.

The ERP Business Analyst will optimize Microsoft Dynamics 365 F&O, translate requirements into solutions, manage delivery, and enhance finance processes by collaborating with various teams.

The Data Governance & AI Specialist manages EROAD's data governance platforms, ensuring compliance and quality in data and AI initiatives while engaging with various stakeholders.

The Senior Customer Success Manager will manage a high-value customer portfolio, ensuring customer satisfaction, retention, and adoption of EROAD's solutions through collaboration and improvement of processes.

The Hardware Validation Engineer will drive hardware validation, troubleshoot issues, and evaluate design changes, working closely with design engineers.

The Customer Marketing Manager at EROAD deepens customer relationships, driving retention and advocacy, and collaborates with multiple teams to enhance customer lifecycle management and marketing strategies.

Lead product ownership for device product lines: prioritise backlogs, translate customer needs into epics and stories, drive agile delivery, manage lifecycle from concept to launch, partner across firmware, hardware, supply chain and commercial, and use data to inform product decisions and quarterly goals.

The Enterprise Account Manager drives growth and retention for major clients, building stakeholder relationships, executing account plans, and collaborating with teams to enhance customer experiences.

Manage and grow an assigned enterprise portfolio through strategic account planning, renewals, and relationship building. Identify growth opportunities, ensure customer success, maintain Salesforce data, collaborate with internal teams, and deliver revenue and retention outcomes while championing EROAD's safety-focused solutions.

Manage a portfolio of small-business customers to drive onboarding, engagement, retention and value. Provide training, process renewals/upgrades, resolve customer queries within SLA, maintain CRM records, close feedback loops, identify process improvements, and collaborate with the wider Customer Success team.

Manage a portfolio of customers as a senior Technical Account Manager, providing deep technical expertise, handling escalations, delivering insights and performance recommendations, identifying systemic issues, partnering with CSMs and Product/Engineering, advocating for customers in roadmap decisions, contributing to QBRs and renewals, and building scalable processes and technical best practices to reduce escalations and improve outcomes.

Lead performance measurement and reporting for Customer Operations, build KPI frameworks, deliver analytics and dashboards (Power BI, Salesforce), enable forecasting and capacity planning, drive continuous improvement and automation, and present executive-level insights to improve customer experience and operational efficiency.

Manage SMB accounts and drive upgrades and growth: initiate outbound calls to migrate 2G/3G units to 4G, provide quotes, upsell products and plans, meet unit growth and retention targets, and perform occasional face-to-face visits.

Perform fit, form, and function installation audits for vehicle telematics; validate telemetry, firmware, configuration, and power stability; compile proof-of-install documentation; authorize or reject activations; maintain audit records; provide feedback to improve installation accuracy, reduce sign-off time, and increase first-time fix rates.