Jobs at E.ON Next

Design intuitive UX/UI solutions for mobile and responsive web within a cross-functional agile squad. Create user journeys, wireframes, prototypes and high-fidelity UI while applying accessibility standards and the E.ON Next design system. Collaborate with product managers, engineers and researchers, participate in discovery workshops, present work to stakeholders, and support accurate implementation. 12-month fixed-term hybrid role based in London; basic DBS check required.

Lead strategy, discovery and delivery for website and app experiences to drive retention, LTV and engagement. Design and run A/B and multivariate tests, translate business needs into epics and user stories, collaborate with design and engineering, coordinate GTM launches, use analytics to optimise features, and ensure compliance and operational efficiency.

Lead QA for customer-facing digital platforms (web and mobile), manage and coach QA teams across multiple squads, define QA strategy and governance across manual, automation, regression, accessibility, performance and release assurance. Set standards, manage risks, drive tooling and automation improvements, ensure release readiness, reduce production defects, support incident prevention and continuous improvement, and report QA performance to senior stakeholders.

Deliver exceptional end-to-end customer service for business customers on billing, meter exchanges and related queries. Engage by phone and email, resolve complex problems, collaborate with stakeholders, suggest improvements, and participate in an initial 8-week training program held in Nottingham.

Handle end-to-end customer queries for energy customers, providing phone and email support across billing, meter exchanges and related issues. Advocate for customers internally, maintain data integrity, learn evolving energy regulations, and contribute to continuous improvement within a hybrid hub-based team.

Own and scale the direct-to-site digital sales P&L, plan and launch multi-touchpoint campaigns, drive CRO and channel optimisation, synthesize data into actionable insights, and influence senior leadership to meet ecommerce growth targets in a regulated energy environment.

Support early-stage venture development by conducting customer discovery, running growth experiments, managing project operations, tracking budgets, building commercial strategy and investment materials, and coordinating cross-functional teams to accelerate and scale new ventures.

Handle inbound/outbound customer interactions by phone and email, drive sales including onboarding, retentions, switches and cross-sells, resolve complex customer issues, identify new sales opportunities, learn product suite in training, and work collaboratively in a hybrid hub environment.