Teams at E.ON Next

Handle inbound/outbound calls and emails to resolve residential customer debt by tailoring affordable repayment plans, verifying customer data, holding sensitive financial conversations, and using data insights to optimise recovery strategies.

Plan, deploy and optimise high-volume CRM campaigns and loyalty journeys (email, SMS, DM, app) to increase sign-ups, engagement and reward redemption for a multi-million customer base while ensuring GDPR compliance and cross-functional collaboration.

Own and execute SME customer lifetime and value strategy across acquisition and lifecycle. Drive retention, renewals, winback and growth across brokers, telesales and e-commerce. Monitor KPIs, margins and churn, partner with CRM, data, commercial and operations teams, and line-manage CVM analysts to improve CLV, NPS and profitability.