Teams at E.ON Next

Plan, deploy and optimise high-volume CRM campaigns and loyalty journeys (email, SMS, DM, app) to increase sign-ups, engagement and reward redemption for a multi-million customer base while ensuring GDPR compliance and cross-functional collaboration.

Lead and align Cloud, Frontend, SaaS and Backend engineering to deliver secure, resilient, scalable digital products. Set engineering strategy, standards, governance and DevOps practices (DORA metrics), enable AI-assisted delivery, manage strategic partners, and develop senior engineering leaders while ensuring regulatory, security and risk compliance across the UK technology estate.

Lead customer experience strategy and transformation across Product, Operations, Commercial, Digital and Technology. Design and optimise end-to-end omni-channel journeys, champion the voice of the customer, drive improvements in NPS/CHI/Trustpilot, develop business cases, deliver measurable value, facilitate workshops, and monitor KPIs to inform change.