Teams at E.ON Next

Provide end-to-end customer support by phone and email, assisting with billing, meter exchanges, and service issues. The role requires empathy, resilience, strong communication, problem-solving, decision-making, and teamwork in a fast-paced environment. Full training is provided, with hybrid working and an initial eight-week training period at the Nottingham hub.

Provides end-to-end customer support for energy-related queries, including billing and meter exchanges, by phone and email. Resolves complex issues, advocates for customers, handles sensitive information, and contributes to process improvement. The role requires strong communication, resilience, adaptability, teamwork, decision-making, and willingness to learn evolving energy regulations. Previous customer service experience is beneficial, but full training is provided.