Teams at E.ON Next

Provides end-to-end customer support for business energy customers, handling billing, meter exchanges, and complex service issues by phone and email. The role requires empathetic problem-solving, effective communication, sound decision-making, and identifying service improvements. Full training is provided, with hybrid work based in Nottingham or Leicester after an initial training period.

Provides end-to-end customer support for energy-related queries, including billing and meter exchanges, by phone and email. Resolves complex issues, advocates for customers, handles sensitive information, and contributes to process improvement. The role requires strong communication, resilience, adaptability, teamwork, decision-making, and willingness to learn evolving energy regulations. Previous customer service experience is beneficial, but full training is provided.

Provide exceptional customer service by phone and email, supporting billing and meter exchange inquiries. Own customer journeys end to end, resolve complex issues empathetically, and deliver effective solutions in a fast-paced environment. The role includes full training, hybrid working, and progression through Foundation, Pro, and Expert specialist pathways.