Jobs at Entrupy

Monitor real-time customer authentications of luxury goods, accurately tag items to support ML training, validate internal tests for new brands/materials, communicate follow-up with customers as needed, and meet SLAs while using internal systems and collaboration tools.

The Authentication Specialist will monitor real-time authentications of luxury goods, ensure test accuracies, and engage with customers as needed.

Identify, qualify, and nurture inbound and outbound leads into sales opportunities. Conduct prospect research and outreach through calls, email, social media, and networking; schedule discovery calls and demos; maintain accurate CRM records; collaborate with marketing; analyze lead-generation metrics; and refine outreach strategies based on market feedback.

Authenticates bags and leather goods by monitoring customer submissions, reviewing internal accuracy tests, analyzing image-based data, and tagging items to support machine-learning algorithms. Communicates with customers when additional information is needed, maintains high accuracy and efficiency, meets service-level agreements, and may work weekends, holidays, or nonstandard hours.

As an Authentication Specialist, you will monitor and analyze luxury goods authentication, ensure accuracy, and communicate with clients, aiding machine learning efforts.

The Senior ML Research Engineer will develop computer vision algorithms for item authentication, mentor team members, and oversee model deployment.

The Business Development Representative will identify and qualify leads, engage with prospective customers, and collaborate with sales and marketing to drive revenue growth.

Lead and scale People Operations across India and APAC, owning the employee lifecycle, onboarding/offboarding, employment documentation, HR policies, compliance, and People programs. Act as HR Business Partner to leaders on employee relations, performance management, organizational changes, and people decisions. Improve and automate HR processes, track People metrics, and collaborate with Legal, Finance, IT, and Talent Acquisition.

As a Machine Learning Engineer Intern, you will assist in developing computer vision algorithms for item authentication and fingerprinting, collaborating on model deployment, and contributing to code quality and documentation.

Provide multilingual (Italian/French) customer support across phone, email, chat and CRM; onboard and train B2B customers via video, create knowledge-base content, monitor usage, collaborate with internal teams, and meet SLA and CSAT targets.