Jobs at Entrata

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Underwrite, onboard, monitor, and terminate merchant accounts while ensuring compliance with credit policies, payment regulations, and card-brand requirements. Responsibilities include validating customers against sanctions lists, processing bank files, maintaining merchant data, auditing configurations, responding to inquiries, supporting compliance audits, and improving procedures. The role requires analytical judgment, accuracy, organization, effective communication, and the ability to manage multiple tasks in a fast-paced regulated environment.

Coordinates recruiting interviews, candidate scheduling, travel, onboarding logistics, and recruiting events. Partners with recruiters and hiring managers to resolve scheduling challenges, review resumes, support candidate sourcing, and improve recruiting workflows. The role emphasizes high-touch candidate experience, process optimization, data-informed recruiting, confidentiality, and effective use of recruiting technologies and approved AI tools.

Leads Entrata’s investor relations function, partnering with the CFO, CEO, and executive team to establish a public-company IR program. Responsibilities include building investor and analyst relationships, managing earnings communications, supporting disclosure and governance, delivering market intelligence, coordinating cross-functional messaging, and developing IR processes and controls.

Leads Entrata’s cyber defense strategy, security operations, detection and response, incident command, and operational resilience. Oversees incident investigations, containment, recovery, playbooks, escalation processes, threat metrics, compliance alignment, and executive and client communications during major incidents. Builds mature SOC and incident response capabilities across global regions and time zones while advancing automation, SIEM/XDR analytics, threat intelligence, threat hunting, AI governance, and PII protection.

Leads strategic growth and revenue expansion across assigned enterprise accounts. Develops account plans, builds executive client relationships, identifies product expansion opportunities, negotiates high-value contracts, analyzes business and market data, and coordinates cross-functional teams to deliver tailored solutions. Represents Entrata at client events and provides leadership with insights on account strategy, client needs, and risks. Requires domestic travel and advanced enterprise sales expertise with AI.

Manages client invoice portfolios by tracking monthly utility invoices, optimizing receipt methods, resolving discrepancies with providers, scanning mailed invoices, and ensuring compliance with tax and accounting standards. The role also supports property transitions, communicates with clients, meets departmental KPIs, and helps implement invoice-management best practices. This is a hybrid position requiring on-site work at the Lehi office once per week.

Manage and grow strategic enterprise accounts by driving client satisfaction, retention, product adoption, and expansion. Develop account plans, provide consultative guidance, analyze account performance, communicate product updates, and identify revenue opportunities. Collaborate with Sales, Implementation, and Support teams to resolve issues and deliver strong client experiences. The role requires SaaS or enterprise technology sales knowledge, strong communication, analytical skills, and effective stakeholder management.

The role involves identifying clients, generating leads, managing existing relationships, and showcasing product features while negotiating sales agreements in the multifamily housing market.

Leads regional enterprise sales growth in Canada by acquiring commercial accounts, developing sales strategies, conducting executive presentations and negotiations, and driving revenue performance. Mentors team members, analyzes regional metrics, manages cross-functional initiatives, and maintains strategic prospect relationships. Requires proven enterprise technology sales success, strong communication and leadership skills, a bachelor’s degree, and at least eight years of software sales experience.

As the Regional Vice President of Sales, you'll identify and nurture sales relationships with property management companies, generate leads, negotiate contracts, and collaborate across teams to drive sales growth.

Manage strategic client relationships, understand business objectives, develop account growth and retention plans, identify upsell opportunities, and provide consultative guidance on Entrata’s software. Collaborate with Sales, Implementation, and Support teams to ensure client success, communicate product updates, and expand existing accounts in a quota-bearing sales role.

Develop and maintain software applications, focusing on database design and architecture, collaborating with teams, and ensuring code quality.

Drive new and existing enterprise SaaS sales to property management companies: prospect, present product value, negotiate and close long-cycle, high-value deals, maintain relationships, and represent the company at regional associations.

Identify prospective customers in the multifamily housing industry, generate leads, convert new clients, and maintain customer relationships through follow-ups and collaboration.

Lead and operate engineering teams building Entrata's payments and money-movement platform. Define technical strategy, ensure secure, scalable cloud-native architecture (AWS, Node.js, PostgreSQL), maintain transaction integrity, compliance (PCI, NACHA, EI3PA), partner with cross-functional stakeholders, manage budgets, hiring, and operational metrics for reliability, reconciliation, and incident recovery.