Jobs at Entrata

Leads Entrata’s cyber defense strategy, security operations, detection and response, incident command, and operational resilience. Oversees incident investigations, containment, recovery, playbooks, escalation processes, threat metrics, compliance alignment, and executive and client communications during major incidents. Builds mature SOC and incident response capabilities across global regions and time zones while advancing automation, SIEM/XDR analytics, threat intelligence, threat hunting, AI governance, and PII protection.

Leads strategic growth and revenue expansion across assigned enterprise accounts. Develops account plans, builds executive client relationships, identifies product expansion opportunities, negotiates high-value contracts, analyzes business and market data, and coordinates cross-functional teams to deliver tailored solutions. Represents Entrata at client events and provides leadership with insights on account strategy, client needs, and risks. Requires domestic travel and advanced enterprise sales expertise with AI.

Reviews and audits resident proof-of-insurance documents against community requirements, updates policy records for changes and cancellations, and maintains accurate data. The role follows SOPs, manages processing queues and service-level targets, escalates complex documents, protects personally identifiable information, and communicates professionally with internal and external stakeholders. It requires precise data entry, strong English comprehension, basic property and casualty insurance knowledge, and proficiency with CRM, ticketing, and office productivity tools.

Manages client invoice portfolios by tracking monthly utility invoices, optimizing receipt methods, resolving discrepancies with providers, scanning mailed invoices, and ensuring compliance with tax and accounting standards. The role also supports property transitions, communicates with clients, meets departmental KPIs, and helps implement invoice-management best practices. This is a hybrid position requiring on-site work at the Lehi office once per week.

Manage a portfolio of customers to drive satisfaction, retention, adoption, and measurable outcomes. Lead business reviews, provide strategic recommendations, coordinate issue resolution, guide post-implementation transitions, and partner with Sales, Product, Development, and Support. Educate customers on platform capabilities, identify operational risks, advocate for customer priorities, and support expansion opportunities while maintaining strong knowledge of Entrata’s property management platform.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Manage and grow strategic enterprise accounts by driving client satisfaction, retention, product adoption, and expansion. Develop account plans, provide consultative guidance, analyze account performance, communicate product updates, and identify revenue opportunities. Collaborate with Sales, Implementation, and Support teams to resolve issues and deliver strong client experiences. The role requires SaaS or enterprise technology sales knowledge, strong communication, analytical skills, and effective stakeholder management.

The role involves identifying clients, generating leads, managing existing relationships, and showcasing product features while negotiating sales agreements in the multifamily housing market.

Leads regional enterprise sales growth in Canada by acquiring commercial accounts, developing sales strategies, conducting executive presentations and negotiations, and driving revenue performance. Mentors team members, analyzes regional metrics, manages cross-functional initiatives, and maintains strategic prospect relationships. Requires proven enterprise technology sales success, strong communication and leadership skills, a bachelor’s degree, and at least eight years of software sales experience.

As the Regional Vice President of Sales, you'll identify and nurture sales relationships with property management companies, generate leads, negotiate contracts, and collaborate across teams to drive sales growth.

Reviews criminal records and background screening data to assess applicant eligibility, mitigate client risk, and ensure FCRA compliance. Handles client and consumer inquiries by phone and email, explains screening results and next steps, manages tasks within service-level agreements, and maintains accurate updates. The role also requires handling sensitive information, de-escalating difficult conversations, collaborating with peers, participating in training, and auditing approved AI outputs for accuracy, privacy, and compliance.

Reviews criminal records and background-check data to assess applicant eligibility, supports compliance with FCRA and other consumer-reporting regulations, and responds to client and consumer inquiries by phone and email. Provides guidance on screening processes, manages tasks within service-level deadlines, resolves issues, maintains accurate updates, and handles sensitive or high-stress conversations professionally. The role also requires Spanish communication, ongoing training, and careful oversight of AI-generated outputs and data governance.

Manage client software implementation projects from initiation through completion, overseeing scope, timelines, resources, risks, team adherence, and client onboarding. Lead cross-functional project teams, monitor progress and ACV recognition metrics, resolve issues, provide leadership updates, mentor junior project managers, and optimize implementation methodologies. The role may require travel for client or team needs.

Manage strategic client relationships, understand business objectives, develop account growth and retention plans, identify upsell opportunities, and provide consultative guidance on Entrata’s software. Collaborate with Sales, Implementation, and Support teams to ensure client success, communicate product updates, and expand existing accounts in a quota-bearing sales role.

Develop and maintain software applications, focusing on database design and architecture, collaborating with teams, and ensuring code quality.

Drive new and existing enterprise SaaS sales to property management companies: prospect, present product value, negotiate and close long-cycle, high-value deals, maintain relationships, and represent the company at regional associations.

Identify prospective customers in the multifamily housing industry, generate leads, convert new clients, and maintain customer relationships through follow-ups and collaboration.

Identify and nurture business sales relationships with property management companies, generate leads, negotiate sales agreements, and maintain client relationships.

Lead and operate engineering teams building Entrata's payments and money-movement platform. Define technical strategy, ensure secure, scalable cloud-native architecture (AWS, Node.js, PostgreSQL), maintain transaction integrity, compliance (PCI, NACHA, EI3PA), partner with cross-functional stakeholders, manage budgets, hiring, and operational metrics for reliability, reconciliation, and incident recovery.