Jobs at Entrata

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Manage and grow strategic enterprise accounts by driving client satisfaction, retention, product adoption, and expansion. Develop account plans, provide consultative guidance, analyze account performance, communicate product updates, and identify revenue opportunities. Collaborate with Sales, Implementation, and Support teams to resolve issues and deliver strong client experiences. The role requires SaaS or enterprise technology sales knowledge, strong communication, analytical skills, and effective stakeholder management.

Manages complex payment reconciliations, chargebacks, reversals, ACH and Check 21 returns, settlement adjustments, and escalated client or banking issues. Ensures regulatory and policy compliance, identifies failed-payment trends, improves payment workflows, and supports operational efficiency. Mentors less experienced team members, contributes to cross-functional initiatives, and uses reporting tools and sound judgment to resolve high-impact payment problems.

Manage client utility invoice portfolios by tracking, retrieving, processing, and uploading invoices; resolve missing and escalated bill alerts; coordinate with utility providers and internal teams; support property transitions; analyze vendor performance; follow SOPs; and meet departmental KPIs. The role requires strong English communication, attention to detail, Excel proficiency, problem-solving, organizational skills, and availability for night shifts serving U.S.-based clients.

The role involves identifying clients, generating leads, managing existing relationships, and showcasing product features while negotiating sales agreements in the multifamily housing market.

Leads regional enterprise sales growth in Canada by acquiring commercial accounts, developing sales strategies, conducting executive presentations and negotiations, and driving revenue performance. Mentors team members, analyzes regional metrics, manages cross-functional initiatives, and maintains strategic prospect relationships. Requires proven enterprise technology sales success, strong communication and leadership skills, a bachelor’s degree, and at least eight years of software sales experience.

As the Regional Vice President of Sales, you'll identify and nurture sales relationships with property management companies, generate leads, negotiate contracts, and collaborate across teams to drive sales growth.

Reviews criminal records and background screening data to assess applicant eligibility, mitigate client risk, and ensure FCRA compliance. Handles client and consumer inquiries by phone and email, explains screening results and next steps, manages tasks within service-level agreements, and maintains accurate updates. The role also requires handling sensitive information, de-escalating difficult conversations, collaborating with peers, participating in training, and auditing approved AI outputs for accuracy, privacy, and compliance.

Reviews criminal records and background-check data to assess applicant eligibility, supports compliance with FCRA and other consumer-reporting regulations, and responds to client and consumer inquiries by phone and email. Provides guidance on screening processes, manages tasks within service-level deadlines, resolves issues, maintains accurate updates, and handles sensitive or high-stress conversations professionally. The role also requires Spanish communication, ongoing training, and careful oversight of AI-generated outputs and data governance.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Serves as the technical authority for corporate security engineering, detection infrastructure, threat visibility, and security strategy. Builds alerting and automation, manages endpoint, identity, data exposure, phishing, vulnerability, and DLP risks, and establishes scalable workflows for triage, escalation, reporting, and incident response. Partners with IT leadership, conducts threat hunting and security assessments, develops executive metrics, and leads strategic global security initiatives.

Manage client software implementation projects from initiation through completion, overseeing scope, timelines, resources, risks, team adherence, and client onboarding. Lead cross-functional project teams, monitor progress and ACV recognition metrics, resolve issues, provide leadership updates, mentor junior project managers, and optimize implementation methodologies. The role may require travel for client or team needs.

Manage strategic client relationships, understand business objectives, develop account growth and retention plans, identify upsell opportunities, and provide consultative guidance on Entrata’s software. Collaborate with Sales, Implementation, and Support teams to ensure client success, communicate product updates, and expand existing accounts in a quota-bearing sales role.

Develop and maintain software applications, focusing on database design and architecture, collaborating with teams, and ensuring code quality.

Drive new and existing enterprise SaaS sales to property management companies: prospect, present product value, negotiate and close long-cycle, high-value deals, maintain relationships, and represent the company at regional associations.

Improve Entrata’s AI models through foundation-model fine-tuning, training-data curation, evaluation frameworks, benchmarking, experimentation, and error analysis. The role translates business problems into measurable machine-learning objectives, assesses model safety and reliability, and partners with machine-learning engineers to productionize successful approaches. Responsibilities include working with instruction, preference, and synthetic datasets and communicating findings to technical and business stakeholders.

Build and scale applied AI systems for property management use cases. Responsibilities include fine-tuning large language models, developing data preparation and synthetic data pipelines, creating agentic AI systems, building evaluation frameworks, optimizing inference and serving, and deploying models into production. The role partners with engineering, product, and data teams to integrate AI capabilities and establish best practices for experimentation, evaluation, and deployment.

Identify prospective customers in the multifamily housing industry, generate leads, convert new clients, and maintain customer relationships through follow-ups and collaboration.

Identify and nurture business sales relationships with property management companies, generate leads, negotiate sales agreements, and maintain client relationships.

Lead and operate engineering teams building Entrata's payments and money-movement platform. Define technical strategy, ensure secure, scalable cloud-native architecture (AWS, Node.js, PostgreSQL), maintain transaction integrity, compliance (PCI, NACHA, EI3PA), partner with cross-functional stakeholders, manage budgets, hiring, and operational metrics for reliability, reconciliation, and incident recovery.